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Motor Werks Cadillac of Barrington - Service Center

4.5

26 Lifetime Service Reviews

206 N Cook St , Barrington, Illinois 60010

26 Reviews of Motor Werks Cadillac of Barrington - Service Center

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August 20, 2018

"Above and Beyond service."

- arcelyte77

Great guys to deal with. My ATS has had a few in-warranty issues and I'm a total Pain-in-the-A$$ customer. I've done service extras because of the explanations from Ross and Victor. The prices have always been lower than the surrounding Cadillac dealerships. My last visit I got the Upper intake cleaning (ATS 2.0T owners. GET. THIS. DONE. It actually makes the car run better.) I cant say enough about the dealership. People like this will make me come back to the Motor Werks group and buy another car. (Probably not another Cadillac... but hey, Motor Werks sells like 10 other brands.) !!!Owners and Managers of Motor Werks!!! Ross and Victor are key people, don't lose these two. It's hard to find good employees that care about your business... Your bottom line. I would snatch up either of these two for my company in heart beat.

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Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Victor Escamilla
Aug 21, 2018 -

Motor Werks Cadillac of Barrington responded

Thank you for sharing your experience with us. We are thrilled you enjoyed working with Ross and Victor and the service experiences they have provided. We appreciate you choosing us for your business and the acknowledgment of our two team members. They strive to be the best with their customers. Enjoy and we look forward to working with you again. Welcome to the Circle.

August 07, 2018

"Warranty work honored"

- Smoothride

Frank and Marty took great care to be sure that my vehicle, which was certified pre owned by them in 2016 was repaired. I needed shocks and dealer in my hometown said it was not eligible for the warranty work. Thanks so much Frank Fiore and Marty!

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Recommend Dealer
Yes
Employees Worked With
Frank Fiore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Sawicki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Motor Werks Cadillac of Barrington responded

Thank you for sharing your experience and feedback with us. We are thrilled Frank and Marty were able to assist you with your repair. Welcome to the Circle.

June 21, 2018

"Great Service Department !!!"

- Glenn

I recently brought my car in for a pretty simple fix which was covered under warranty. They also addressed another cosmetic issue with the car and immediately said they would take care of it (Not a small job). I could not be more pleased with this service department - both Ross (Service Writer) & Marty (Service Manager). They earned my service business going forward and will buy my next Cadillac from them. Thanks Glenn

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Recommend Dealer
Yes
Employees Worked With
Marty Sawicki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ross Wear
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

Motor Werks Cadillac of Barrington responded

Thank you for choosing to service your vehicle with us. We are thrilled you enjoyed working with Ross and Marty. We look forward to working with you again. Welcome to the circle.

April 08, 2017

"Terrible Communicarions"

- john battin

The first visit was to replace the driver side mirror. They were to check on parts and pricing and call. 2 weeks went by ... no call ... went elsewhere and it was fixed the same day. A few weeks later I had the radio replaced. It worked 2 days and went dead. I took it in and they were going to call me in a few days to let me know when to bring it in for replacement. 2 weeks have passed... no call .... seems like a repeat of the mirror repair. I have a disagreement on a warranty issue. The service guy said he would have the sales manager call me ... no call ... I stopped to see the sales manager, he was busy with a customer but said he would call. Never happened. This seems to be a Cadallic Barrington problem. I have a Mercedes Benz and have had good results with service at the Werks South Barrington location. I have been a customer 35 years and can not wait to get the radio fixed and wave good-bye.

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Recommend Dealer
No
Employees Worked With
none of the above
Apr 10, 2017 -

Motor Werks Cadillac of Barrington responded

Thank you for bringing this to our attention. Please email us with the best way to contact you at reviews@motorwerks.com so we can escalate this to our Guest Relations Manager. We are sorry about the experience you had.

January 19, 2017

"Excellent consistent service and repair, the Best!"

- Demetrios

Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edition sedan. Ross, the Service Advisor is the best, he is always consistent with appointments, parts, and scheduling; also, the paperwork is processed quickly without having to wait forever. Doug the Service Manager is always there to make sure warranty issues are covered, and it all works well. Tim the Mechanic is the Best, whatever he repairs is done right the first time and he is great at diagnosing problem. Tim replaced my Magnetic ride Strut. I have no relation to this dealership or the people there, but it's true they are the best. If you want it done right, go to Cadillac Motor Werks! Thank you, Demetrios

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Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tim Mechanic, Doug Hirsch
Jan 19, 2017 -

Motor Werks Cadillac of Barrington responded

Thank you for the review and for sharing your experience with us. We love hearing it! Welcome to the circle.

April 28, 2016

"Awesome Car buying Experience!!!! "

- vanemunoz6

,The service I received was awesome. This was my first time actually going out and looking for my fist car and I had told myself I wanted to look around before choosing a car but George did an awesome job. I fell in love with the first car he showed me, the color and the price was perfectly what I was looking for. If you’re looking for a car new or used I recommend you going with George Gianaris he makes sure you leave very happy. When ever I have questions about my car he always has the answer.

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Recommend Dealer
Yes
Employees Worked With
George Gianaris
February 16, 2016

"Cadillac Service gone to xxxx"

- Buddha

I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until recently, the service was great, they had the BEST service manager on this planet, great service writers , mechanics. and sales staff. Today, all the good people who built this business ARE GONE and service is not acceptable or honest, prices have jumped, and analysis of work needed erroneous and dishonest....AND you now talk to a call center to schedule service, not the service writer, call center personal don't have a clue about automotive repair. I got bounced back and forth several times before I finally said let me talk to the service manager.. Got his voice mail, but at least he called me back. Their attitude was good, friendly and I thought OK, I'll give the newbie's a chance, I got my oil changed and an estimate on other work needed, upon reviewing it I felt I needed a second opinion, got one from another garage, had work done, and finally concluded something not very good was going on at MW's of Barrington, and I became VERY upset that my favorite dealer of 30 years has apparently adapted a new business plan which to me is unacceptable and not ethical. I hope the owner gets a handle on this and corrects the problems. Until then I'll support independent family owned and operated automotive businesses. who have their thumb on the pulse of their business..

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Recommend Dealer
No
Employees Worked With
Ryan and Greg in service, several in call center.
November 20, 2014

"All Questions Answered----Complete Satisfaction"

- lisco123

I did have some questions about reduction in air pressure, especially in my right front tire. One of the service associates , Mr. Quinn , took the time to alleviate my concerns. He is most knowledgeable and patient. In addition he gave me the phone number for Cadillac customer care which I appreciated. Motor Werks' outstanding reputation is well deserved. Dr. Larry J. Powitz

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Recommend Dealer
Yes
Employees Worked With
Brian Quinn
November 14, 2014

"Good service - as expected."

- JPH PAN1

Brought my new Cadillac in for a number of items. Top tech worked on my car. Reviewed all issues and everything was done in timely fashion. Comfortable waiting area and courteous service. But, honestly, I expected nothing less. And, I got a car wash to boot!!!

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Recommend Dealer
Yes
Employees Worked With
Kevin Mack, John Oliver
November 11, 2014

"SRX-Service for Mileage& Recall "

- Jerry Tax

Motorwerks Cadillac has a great service department. Knowledgeable, friendly and very professional. I have purchased 6 Cadillacs from Motorwerks Cadillac since early 2003 and always used the Service Department. Great people to do business with.

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Recommend Dealer
Yes
Employees Worked With
Kevin
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