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Motor Werks of Barrington - Service Center

4.2

89 Lifetime Service Reviews

1475 S Barrington Rd, Barrington, Illinois 60010

89 Reviews of Motor Werks of Barrington - Service Center

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August 22, 2018

"Excellent Service Experience"

- delk

I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my car to the MAX. Got a loaner and within hours was going back to pick up my car.

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Recommend Dealer
Yes
Employees Worked With
IVAN and MARC
Aug 24, 2018 -

Motor Werks of Barrington responded

Thank you for taking the time to share your feedback. We strive to provide the best service and experiences for our customer. We appreciate your business. Welcome to the Circle.

June 29, 2018

"Great service by Victor Najjar"

- Rami

Victor is one of the best service consultant I have ever worked with, very professional, courteous, easy to work with and works very hard to satisfy his customers, I would not work with anyone else at the BMW service department but him. Have had very bad experience with previous consultants and did not want to go that dealer anymore, but after I worked with Victor I changed my mind. Thank you Victor!

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Recommend Dealer
Yes
Employees Worked With
Victor Najjar
Jul 03, 2018 -

Motor Werks of Barrington responded

Thank you! We are thrilled you enjoy working with Victor and the experience he provides you. We appreciate you choosing to stay with us and the opportunity to provide a good experience. Thank you for being a part of the Circle.

May 18, 2018

"Pick any place else"

- Zqureshi93

Extremely fed up with BMW motorwerks. Will never be back and hope you don’t go either. After having multiple issues I tried to see the best in their service but they only make it harder. My most recent experience was that I dropped my car off because the right tire was leaking and after having the car for 4 days I get back and the car is having the same issue when I go to pick it up. I was told that a loaner would be dropped off if the problem remained because mototrwerks is 30-45 minutes away for me. The issue is still going on two weeks later and they have not even contacted me about getting a car to me. It’s been at least a week that I had asked Derek and had to remind him almost everyday to see if I can get a car. It unfortunate because you’d expect much more from them especially when we just bought 3 cars from them in the past two years. Extremely unsatisfied. Only remained with them because of Chris Lima. He’s great, however this will be the last of my many bad incidents with Motorwerks BMW. Will be going to Elmhurst BMW because they might actually care about consumers.

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Recommend Dealer
No
Employees Worked With
Derek
May 18, 2018 -

Motor Werks of Barrington responded

Thank you for bringing this to our attention. We have notified Chris Lima and Marc Collura of your situation. This is not the experience we nor BMW of Barrington strive for our customers. You will be contacted to address your concerns and we hope the opportunity to resolve it as well. Thank you

May 09, 2018

"Great dealership, Service is fast & efficient. "

- Richardkirshner

They fixed a problem on our 2017 Porsche Cayenne, that was missed by another dealer. We had a loaner for the day at no additional charge.

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Recommend Dealer
Yes
Employees Worked With
Rich service manager
May 10, 2018 -

Motor Werks of Barrington responded

Thank you for choosing us to earn your business. We are thrilled you enjoyed your service experience with us. We appreciate you sharing the feedback with us. We look forward to servicing you again when needed. Enjoy and welcome to the circle.

April 20, 2018

"Service department "

- Beej1948

I had bad experience with service department . They diagnosed my car very wrong . It would cost me unnecessary of $900 service that is absolutely no need for.

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Recommend Dealer
No
Employees Worked With
John Laskowski
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

Motor Werks of Barrington responded

Thank you for your feedback. We would like to look into this and get a better understanding of the recommendation and diagnoses. Please provide your contact information so we may look into this to reviews@motorwerks.com. We look forward to hearing from you.

March 29, 2018

"Great job!"

- Bob

Fast, efficient, knowledgeable, no surprises! Clean area, well lit, warm and friendly. Had car readily accessible to me for p/u. Will definitely go back!

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Recommend Dealer
Yes
Employees Worked With
Marc Collura
Mar 29, 2018 -

Motor Werks of Barrington responded

Thank you Bob for taking the time to share your experience in our Service department. We strive to exceed expectations and deliver the best experiences. We appreciate you choosing us to earn your business. Welcome to the circle.

December 31, 2017

"Will never use another service advisor."

- DGio7

Tom Antosz has been my service advisor since my days as an Infiniti owner at the young age of 22. Ironically enough, when my G37 was totaled, I purchased a Mercedes the same week Tom moved over to the Mercedes Service side! He is always extremely helpful and never sells me anything I do not need. I am a VERY OCD guy when it comes to my cars. I am always a couple hundred miles early for an oil change, do all my preventative maintenance, and make sure my cars are cosmetically perfect. Thankfully, Tom understands and always helps me with my sometimes ridiculous requests with maintenance. My car is always done when he says it will be and I never have to worry about not having a loaner car, even though they run out sometimes. We are on a first name basis and will send me text updates while my car is in the shop, which I really appreciate. Tom is the only advisor I will use. I HIGHLY RECOMMEND.

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Recommend Dealer
Yes
Employees Worked With
Tom Antosz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2018 -

Motor Werks of Barrington responded

Thank you for sharing your experience with Tom Antosz. We are thrilled that he earned a 5 star rating on the services provided for you. We appreciate you choosing us to earn your business and being a loyal customer.

November 18, 2017

"Service department "

- SAB

i love the service department of motor werks of barrington and specially bob knorowski, service consultant. I’m Picky on how my cars are serviced and I’m Always treated with courtesy, professionalism and speed of service. Bob is high integrity individual and I never feel ripped off by this dealership.

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Recommend Dealer
Yes
Employees Worked With
John Nuzzo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Knurowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2017 -

Motor Werks of Barrington responded

Thank you for taking the time to share your experience in our Service Department and Bob Knorowski. We strive to be the best in customer experience from Sales to Service and everything in between. We appreciate giving us the opportunity to continue earning your business. Welcome to the Circle.

June 24, 2017

"Service is INCREDIBLE"

- Kendra Von Esh

I have been a Motorwerks customer for over 2 decades, the service has always been good but since I have worked with my new Service Advisor, Bob Knurowski, it has been INCREDIBLE. He is super responsive and I reach out to him for anything/everything. I call him my "Car Husband" because I call him first before my husband with any issues. There is no better feeling to know he will help me out at any time and go over and above. Thanks, Bob, for truly understanding what true customer service is really all about and genuinely caring for your customers.

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Recommend Dealer
Yes
Employees Worked With
Robert Knurowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2017 -

Motor Werks of Barrington responded

Thank you Kendra for taking the time to share your experience with us and the 5-star rating. We are thrilled that you have been a loyal customer with us for 2 decades and that you have great faith in Bob Knurowski, Bob genuinely cares about his customers and we are glad you have had that experience with him. We look forward to another 2 decades providing great customer service. Welcome to the circle!

February 13, 2017

"Awesome sales and service"

- Sal travel

Thank you Joe for all your help with the purchase of my new Mercedes. You went over the top for me. Thank you for all the attention I received

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Recommend Dealer
Yes
Employees Worked With
Joe Spata
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 13, 2017 -

Motor Werks of Barrington responded

Thank you for the review! We are happy to hear about your experience with Joe. Welcome to the circle!

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