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Motor Werks of Barrington - Service Center

4.0

90 Lifetime Service Reviews

1475 S Barrington Rd, Barrington, Illinois 60010

90 Reviews of Motor Werks of Barrington - Service Center

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January 05, 2019

"WARNING: DO NOT BRING YOUR VEHICLE HERE FOR SERVICE!!!"

- Pr3ttyNikki

Motor Werks Barrington has managed to mess up once again. From driving my vehicle thru tolls and incurring violations (which they did resolve after numerous attempts) to driving from Rockford to the dealership and being told that my intouch system was fixed only to discover when back home that it was still factory set to OFF (turning it on has to be done by them manually in the service center). I was fed up with them. However, I needed an oil change and had a windshield replaced yesterday so the cameras had to be recalibrated. Motor Werks Hoffman was booked, so unfortunately I was forced to use this dealership. I figured what could go wrong with such a simple request? I scheduled online, and also indicated on the request that my windshield had been replaced and needed recalibration. When I arrived, I was told by Paul (?) they only did maintenance on the weekends. No apology, no acknowledgement of a mistake made. Ok fine, but it would have been nice to receive a call informing me of this so I could have rescheduled during the week instead of driving 90 miles round trip on two separate occasions. Mind you, once before, the alignment machine was down and low and behold, they let me drive all the way out there without telling me so this isn't new for them. This is not the kind of service you would expect from a luxury dealership. So, after the oil change was complete, upon starting the car, a message displayed "key system error". I immediately brought Paul who got in, turned it off and on, then went to look for a tech. When he returned, he said the tech said it is from resetting things after an oil change and that it will go away after driving for a bit. This did not seem right and I expressed this. I explained this hadn't happened with previous oil changes and that I live very far so I am concerned. I also asked for a time frame. He then said I could stick around and ask a tech about the length of time but he was currently doing a test drive. I opted to just leave considering he said it was normal and didnt initially offer for me to speak to someone until I continued to press him for answers. I left, but called another Infiniti dealership who informed me the error is not normal after an oil change. I then brought the car back. They did discover the issue (which had nothing to do with resetting after the oil change as previously stated by Paul) but what happened next has me disgusted to the point that I will NEVER use this dealership for service or sales again. I told Paul I was upset with the customer service aspect. Instead of offering any sincere apology, he told me that "no one looks at the appointments to be able to let me know if something is available or not", "the other dealership didnt tell me the truth" (but it wasn't from the oil change, which is what the other infiniti dealership said). He pretty much said he stands by what he said and that's that. Very standoffish, condescending and unlike anything I would expect from a dealership, much less a luxury one. I let him know I would be writing a one star review due to how he has treated me, and he gave me a I dont care attitude. An apology and a friendly attitude would have went a long way in this situation. What Motor Werks needs to understand is that I am willing to drive even further to get knowledgeable staff and common courtesy and will do so from now on.

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Recommend Dealer
No
Employees Worked With
Paul-Service
Jan 09, 2019 -

Motor Werks of Barrington responded

Thank you for your feedback. Your issues have been directed to the Service Manager of the INFINITI service department.

August 22, 2018

"Excellent Service Experience"

- delk

I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my car to the MAX. Got a loaner and within hours was going back to pick up my car.

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Recommend Dealer
Yes
Employees Worked With
IVAN and MARC
Aug 24, 2018 -

Motor Werks of Barrington responded

Thank you for taking the time to share your feedback. We strive to provide the best service and experiences for our customer. We appreciate your business. Welcome to the Circle.

June 29, 2018

"Great service by Victor Najjar"

- Rami

Victor is one of the best service consultant I have ever worked with, very professional, courteous, easy to work with and works very hard to satisfy his customers, I would not work with anyone else at the BMW service department but him. Have had very bad experience with previous consultants and did not want to go that dealer anymore, but after I worked with Victor I changed my mind. Thank you Victor!

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Recommend Dealer
Yes
Employees Worked With
Victor Najjar
Jul 03, 2018 -

Motor Werks of Barrington responded

Thank you! We are thrilled you enjoy working with Victor and the experience he provides you. We appreciate you choosing to stay with us and the opportunity to provide a good experience. Thank you for being a part of the Circle.

May 18, 2018

"Pick any place else"

- Zqureshi93

Extremely fed up with BMW motorwerks. Will never be back and hope you don’t go either. After having multiple issues I tried to see the best in their service but they only make it harder. My most recent experience was that I dropped my car off because the right tire was leaking and after having the car for 4 days I get back and the car is having the same issue when I go to pick it up. I was told that a loaner would be dropped off if the problem remained because mototrwerks is 30-45 minutes away for me. The issue is still going on two weeks later and they have not even contacted me about getting a car to me. It’s been at least a week that I had asked Derek and had to remind him almost everyday to see if I can get a car. It unfortunate because you’d expect much more from them especially when we just bought 3 cars from them in the past two years. Extremely unsatisfied. Only remained with them because of Chris Lima. He’s great, however this will be the last of my many bad incidents with Motorwerks BMW. Will be going to Elmhurst BMW because they might actually care about consumers.

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Recommend Dealer
No
Employees Worked With
Derek
May 18, 2018 -

Motor Werks of Barrington responded

Thank you for bringing this to our attention. We have notified Chris Lima and Marc Collura of your situation. This is not the experience we nor BMW of Barrington strive for our customers. You will be contacted to address your concerns and we hope the opportunity to resolve it as well. Thank you

May 09, 2018

"Great dealership, Service is fast & efficient. "

- Richardkirshner

They fixed a problem on our 2017 Porsche Cayenne, that was missed by another dealer. We had a loaner for the day at no additional charge.

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Yes
Employees Worked With
Rich service manager
May 10, 2018 -

Motor Werks of Barrington responded

Thank you for choosing us to earn your business. We are thrilled you enjoyed your service experience with us. We appreciate you sharing the feedback with us. We look forward to servicing you again when needed. Enjoy and welcome to the circle.

April 20, 2018

"Service department "

- Beej1948

I had bad experience with service department . They diagnosed my car very wrong . It would cost me unnecessary of $900 service that is absolutely no need for.

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Recommend Dealer
No
Employees Worked With
John Laskowski
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

Motor Werks of Barrington responded

Thank you for your feedback. We would like to look into this and get a better understanding of the recommendation and diagnoses. Please provide your contact information so we may look into this to reviews@motorwerks.com. We look forward to hearing from you.

March 29, 2018

"Great job!"

- Bob

Fast, efficient, knowledgeable, no surprises! Clean area, well lit, warm and friendly. Had car readily accessible to me for p/u. Will definitely go back!

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Recommend Dealer
Yes
Employees Worked With
Marc Collura
Mar 29, 2018 -

Motor Werks of Barrington responded

Thank you Bob for taking the time to share your experience in our Service department. We strive to exceed expectations and deliver the best experiences. We appreciate you choosing us to earn your business. Welcome to the circle.

December 31, 2017

"Will never use another service advisor."

- DGio7

Tom Antosz has been my service advisor since my days as an Infiniti owner at the young age of 22. Ironically enough, when my G37 was totaled, I purchased a Mercedes the same week Tom moved over to the Mercedes Service side! He is always extremely helpful and never sells me anything I do not need. I am a VERY OCD guy when it comes to my cars. I am always a couple hundred miles early for an oil change, do all my preventative maintenance, and make sure my cars are cosmetically perfect. Thankfully, Tom understands and always helps me with my sometimes ridiculous requests with maintenance. My car is always done when he says it will be and I never have to worry about not having a loaner car, even though they run out sometimes. We are on a first name basis and will send me text updates while my car is in the shop, which I really appreciate. Tom is the only advisor I will use. I HIGHLY RECOMMEND.

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Recommend Dealer
Yes
Employees Worked With
Tom Antosz
Jan 03, 2018 -

Motor Werks of Barrington responded

Thank you for sharing your experience with Tom Antosz. We are thrilled that he earned a 5 star rating on the services provided for you. We appreciate you choosing us to earn your business and being a loyal customer.

November 18, 2017

"Service department "

- SAB

i love the service department of motor werks of barrington and specially bob knorowski, service consultant. I’m Picky on how my cars are serviced and I’m Always treated with courtesy, professionalism and speed of service. Bob is high integrity individual and I never feel ripped off by this dealership.

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Recommend Dealer
Yes
Employees Worked With
John Nuzzo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Knurowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2017 -

Motor Werks of Barrington responded

Thank you for taking the time to share your experience in our Service Department and Bob Knorowski. We strive to be the best in customer experience from Sales to Service and everything in between. We appreciate giving us the opportunity to continue earning your business. Welcome to the Circle.

June 24, 2017

"Service is INCREDIBLE"

- Kendra Von Esh

I have been a Motorwerks customer for over 2 decades, the service has always been good but since I have worked with my new Service Advisor, Bob Knurowski, it has been INCREDIBLE. He is super responsive and I reach out to him for anything/everything. I call him my "Car Husband" because I call him first before my husband with any issues. There is no better feeling to know he will help me out at any time and go over and above. Thanks, Bob, for truly understanding what true customer service is really all about and genuinely caring for your customers.

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Recommend Dealer
Yes
Employees Worked With
Robert Knurowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2017 -

Motor Werks of Barrington responded

Thank you Kendra for taking the time to share your experience with us and the 5-star rating. We are thrilled that you have been a loyal customer with us for 2 decades and that you have great faith in Bob Knurowski, Bob genuinely cares about his customers and we are glad you have had that experience with him. We look forward to another 2 decades providing great customer service. Welcome to the circle!

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