Muller's Woodfield Acura

A Different Kind of Experience I'd like to say that I normally hate buying a new/used car due to all the traditional BS associated with haggling and predictability. Marco Palacios m I'd like to say that I normally hate buying a new/used car due to all the traditional BS associated with haggling and predictability. Marco Palacios made the whole experience quite enjoyable from start to finish. He was very patient, was personable without being pushy and really expressed a genuine quality about the process that was very refreshing for me. I liked the fact that he knew about the product he was selling and was able to answer many of my questions about the RDX. Many sales people only know cursory things about the cars they sell. It was apparent that Marco took the time to know about what he was selling. He also allowed me plenty of time to look at things and make sure I was satisfied with the process. His personal service was great- helping me hook up my phone, etc. Also a shout-out for Patrick in the finance dept. He also had a great demeanor and was "real" throughout the process as well. Thanks for the great experience and I won't hesitate to recommend Muller's to others. Dan Hudson Wheaton More

New MDX Thank you Seth for making upgrading to a new lease a painless process. You were great to work with! Also, thank you for following up to make sure th Thank you Seth for making upgrading to a new lease a painless process. You were great to work with! Also, thank you for following up to make sure that everything was going ok after I brought it home. More

These guys rock! Seth was helpful from the time I called to see if they had the car I saw on the website through the end when I drove off in the brand new Acura! Patri Seth was helpful from the time I called to see if they had the car I saw on the website through the end when I drove off in the brand new Acura! Patrick was very thorough in explaining all aspects of finance process. Both were very knowledgeable about the products and options available for all vehicles that I looked at. I would highly recommend going to Acura Hoffman estates! Oh, and John provided wonderful comic relief the whole day! More

Acura buyer The staff and Richard were very helpful in getting me exactly what I wanted and did all they can to make me feel comfortable with my purchase. I defin The staff and Richard were very helpful in getting me exactly what I wanted and did all they can to make me feel comfortable with my purchase. I definitely look forward to continuing business with Richard and the dealership. More

Amazing Service! The entire staff at Muller's was extremely helpful! Malik answered all of my tech questions. Kevin who was overseeing Malik made my visit comfortabl The entire staff at Muller's was extremely helpful! Malik answered all of my tech questions. Kevin who was overseeing Malik made my visit comfortable. I walked out with a new Acura and a new appreciation of their business model. More

Great purchasing experience Purchased a new 2016 Acura RDX few days ago. I sealed an internet deal with Sebastian Wrobel a few weeks ago, but then decided to re-negotiated the de Purchased a new 2016 Acura RDX few days ago. I sealed an internet deal with Sebastian Wrobel a few weeks ago, but then decided to re-negotiated the deal using a leverage of last day of the month and quarter. I let several dealerships offer the best price and Sebastian at Muller Acura easily beat all others not only by price, but speed of response, commitment, and truly speaking just normal human attitude. The other dealerships tried to "come on" us in, push other options, etc., but Sebastian simply found us the right car, proposed the best deal and stood by it. Great experience all in all! More

5 Time Acura Customer and Sebastian's Love the car and the experience - 2 hours in and out. This was #5 from Sebastian and I will be back in a couple years for another one. Thanks. Devi Love the car and the experience - 2 hours in and out. This was #5 from Sebastian and I will be back in a couple years for another one. Thanks. Devin More

AWESOME EXPERIENCE Buying or leasing a new car is frequently not an enjoyable experience but it couldn't have been more pleasant for me yesterday when I leased a 2016 Ac Buying or leasing a new car is frequently not an enjoyable experience but it couldn't have been more pleasant for me yesterday when I leased a 2016 Acura TLX. Sebastian Wroebel was great to deal with from start to finish and I'm thrilled to be driving an Acura again after a 3-year hiatus. If you are looking for a new car, check out the Acura range and definitely shop at Muller's. More

A Pleasant Experience This was my second purchase from Muller's Woodfield Acura. German Perales was knowledgeable, easy to work with and was great with following up on the This was my second purchase from Muller's Woodfield Acura. German Perales was knowledgeable, easy to work with and was great with following up on the many questions I had during and after the purchase of my new 2016 TLX. The negotiations over price went smoothly and took a relatively short period of time. I never felt pressured about the purchase and was able to take the necessary time to feel confident that I made the right decision. More

Inspiration to Report False Advertising to BBB A 2004 Jaguar X-Type was advertised on the Internet for $4,929.00. I test drove the vehicle and was very impressed with it's condition. I was concern A 2004 Jaguar X-Type was advertised on the Internet for $4,929.00. I test drove the vehicle and was very impressed with it's condition. I was concerned that the "ABS" warning light was on. The salesperson said the problem would be repaired before delivery as "they were planning on repairing the problem anyway." The salesperson wrote an offer of $4,929.00 + $169.27 doc fees + $25.00 electronic vehicle registration + $371.44 sales tax (7.25%) + $196.00 license = $5,690.71 (exact price advertised) with the ABS problem repaired. I signed a counter offer to pay $5,000.00 cash price delivered with the ABS problem repaired. The sales person said he would ask his manager if they would accept the deal. The salesperson returned with his manager, Tommy, who sat down and handed me his card and said "I have to fix the ABS controller before I can sell the car. I won't risk my career or the dealership on one car. If I sold the car as is, and something happened, the dealership would be responsible. Here is the situation, we just ordered the part to fix the car from Jaguar and it cost $900. If you want the car, I will sell it to you for $5,800.00." I was shocked and said why would you say I would have to pay $109.21 more than the original advertised price? I said I should be able to purchase the car for the advertised price. Tommy said he couldn't sell the car for that price. I said if they would not sell me the car for the advertised price, it would be false advertising. Tommy said "it is not false advertising, it is just how it is." The actions of the dealership put forth by the sales manager Tommy follows the exact definition of false advertising. More