Muller's Woodfield Acura - Service Center

Best Service Department Ever I seriously cannot remember the last time I have been treated so well. Totally unbelievable! Kim is just awesome. She just went so far beyond the c I seriously cannot remember the last time I have been treated so well. Totally unbelievable! Kim is just awesome. She just went so far beyond the call of duty, took such good care of me, and I cannot say enough about her. She is a great asset to the company. Much thanks and appreciation to Kim and her manager, Mark. Not only do I love the Acura cars, I now love the service!!!! Such quality in both!!!! More

Went to this Dealership for ATF change. Asked the service advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After asking a second time he (mike wajler)asked so what if the transmission has a problem after the fluid change what will you do? jokingly I said "call an attorney" and laughed about it. Now he doesn't know me or that I have never sued anyone in my life. So in comes a Master Tech and we go for a ride, come back and he gives Mike the thumbs up and Mike shows me to the customer waiting area. After five minutes or so in walks Mark,the service manager and he asks to speak with me back in his office where he informs me they are going to decline any service on my car. I ask why and he says because of the attorney comment I made to Mike earlier. Now I understand that nowadays you had better be careful of what you say if for example you are in an airport. I was stunned and couldn't believe it. So I have a choice remain and commence begging for an oil change or leave. I chose to leave but before leaving I asked Mark to put this in writing as to why they declined changing my transmission fluid. So moral of this story if you go there keep your mouth shut,get your paperwork and go sit in the waiting area and hope for the best. More

I stopped by Muller's Service Dept saturday with a question, they took time to explain and answer my questions and scheduled an appointment for today. Each and every person was thorough & respectful question, they took time to explain and answer my questions and scheduled an appointment for today. Each and every person was thorough & respectful of every customer! Wonderful service! Thanks! More