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Muller's Woodfield Acura - Service Center

Hoffman Estates, IL

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161 Reviews

161 Reviews of Muller's Woodfield Acura - Service Center

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February 27, 2021

Top notch service and very professional staff. Chris provided in-depth explanations of required service on top of a thorough, multi-point inspection. Waiting area was comfortable with snacks, drinks and More

by Nick.morreale
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Fast friendly service with no surprises. Service usually takes less time than anticipated and doesn’t cost more than the estimate. Comfortable waiting room. Taking appropriate covid precautions. More

by LLee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Kasuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Burnett
February 25, 2021

Efficient, knowledgeable, courteous staff and excellent service. Been dealing with Muller’s Acura for 20 years and have been highly satisfied purchasing and having all servicing done at Muller’s. More

by J Whitney
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jett
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2021

Had problem with my 2021 RDX clock resetting itself to 2015... Chris Anderson stepped up (after trying to fix 3 times. He was able to get it fixed thru Acura's home office technical support team. He wa More

by Shado2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2021

Efficient and quick service as always. Had an issue that Muller completely took care of. My sales person German recognized me and wanted to make sure i was well taken care of. More

by Pj Hayes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
German Perales
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Mark Dettlo and the team at Acura are the best. I trust them completely, and have for 25 years. Their prices are competitive and their service cannot be beaten by any other provider. More

by EC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dettlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2021

Ken greeted me right away and we went over the items that I had concerns about. Told him I was waiting for the car and they had it done 10 minutes early. More

by robgonnella
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Kasuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Brought my 2016 RLX in for a recall fix. Service provided by Kim Burnett was truly superior. Service was prompt and efficient. I have primarily worked with Kim every time I've been in for any service (which More

by bcasey
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
February 03, 2021

Great customer service! the Service department sets the expectation for service and confirm the work, and keeps me informed of the progress or if anything unusual is discovered. The waiting area is clean More

by Rick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dettlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2021

The customer service at Mueller is always exceptional! However, the sticker-shock for routine service continues..... Kim was super helpful, but she has no control over pricing. Routine service was about $ More

by traumama
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
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