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Mullinax Ford of Kissimmee - Service Center
Kissimmee, FL
24 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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24 Reviews of Mullinax Ford of Kissimmee - Service Center
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April 03, 2024
We would like to give Darline Burke 5 stars! She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for yo She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for your help! More
by buckeye
Employees Worked With
Darline Burke
Helpful February 19, 2024
Excellent, all around service: Staff is friendly, and welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service A welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service Advisor, took the time needed to performed a thorough inspection; fluids, wipers, battery, tires, etc. Darline Burke, at the front desk, always has a pleasant, friendly, accommodating disposition and a welcoming smile. Its's a pleasure to do business with Mullinax Ford. More
by Jose M.
Employees Worked With
Santiago Hernandez, Darline Burke
December 24, 2023
I bought a Ford Fusion Hybrid in March 2020 and received very good service. When I went to finance, Mr. Manny Pauta recommended a more complete extended warranty that he had, assuring me that it would cover very good service. When I went to finance, Mr. Manny Pauta recommended a more complete extended warranty that he had, assuring me that it would cover the entire car, including the key. This December, the car had a problem with the battery of the hybrid electrical system (not the engine battery) and I was informed that the warranty did not cover it and I had to pay the amount of 625 dollars. When I asked Manny, he told me that he had told me that the battery was not part of the warranty, but that was not what he said that day. I'm just here to warn you, when you go to buy extended warranties, read the entire contract, don't do what I did. More
by fabio
Employees Worked With
Manny Pauta
November 20, 2023
Sales was great ! Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. More
by beegs71
Employees Worked With
October 16, 2023
I took my 2014 Ford Focus Titanium into the shop to repair a gas leak. It took a whole week to replace the gas tank and all the parts that lead to the fuel entrance (there's no cap). The 1st time I sto repair a gas leak. It took a whole week to replace the gas tank and all the parts that lead to the fuel entrance (there's no cap). The 1st time I stop to fill the tank, it took 20 minutes. The gas nozzle kept stopping every 2-3 seconds. Three times after that when refueling I had the same problem. Took the car back today 10/12 /2023 at 8:30am to fix the problem and now is 5:50 pm and I haven't received a call or message from Taylor or anyone at the service department. I even left a voice message for a manager to call me. I even had a chat with someone named Cassandra who wasn't able to help me , she was asking for information that they already have. What ever happened to " Keep the customer happy and informed ". More
by Rafang301
Employees Worked With
Taylor, don't know last name.
October 13, 2023
Joan is a great salesman, he truly understands his clients needs and points them in the most proper direction, definitely recommend him. clients needs and points them in the most proper direction, definitely recommend him. More
by juliocruizo
October 12, 2023
Great dealer Service was 100%. good attention.. lovely team members and really helpful I highly recommend good attention.. lovely team members and really helpful I highly recommend More
by wmrv23
Employees Worked With
June 15, 2023
I am extremely disappointed with the Ford Mullinax. On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and P0420. The next day I went to pick it up, my guarantee paid the amount of $925.43 and I paid the amount of 202.41. When I got out of the ford and was returning home I noticed that the problems remained the same, including the check engine light and now we would have one more light on: P0300 - misfire. I went back to the ford and spoke to the attendant, and he walked in the car with me, found that the car was still bad, so he went to talk to the manager, who came to me and said that he couldn't do anything else, that I I should look for another mechanic, preferably the Dealer who sold me the car. I thought this was absurd, I am outraged that Ford, a company of this size, would do something so bad. This is not professionalism, now if I take my car to another mechanic my guarantee will not pay for the same service done in such a short time and I will have to take it out of my wallet because I need the car to work and support my family. If Ford wants to review my car, I'll be happy to provide more specific information. Mullinax Kissimmee repair registration 247086 mv# 74665 invoice: 247086. My warranty paid for her part, I paid for my part and I still have the car parked without being able to use it for work. this is unbelievable More
by wudson.martins
Employees Worked With
Sanger
March 25, 2022
On 03/22/2022 I visited the service department for a replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is garbage design by FORD. The service person asked to comeback on the 3/24/2022 to do the work so I did. Then, he refused to perform the work using multiple excuses making me waist 2 trips to this dealership. He did not even made an attempt to contact FORD. What a terrible customer service and dealership. Stay away from FORD and this dealership. More
by jemorris01
Employees Worked With
Don't this usless person name
January 14, 2021
Does it really take over 8 hrs to perform oil change, rotate tires and check why the ac doesn't blow cold. The ac check did cost another $140.00. 12 minutes later they said oh, you need everything replac rotate tires and check why the ac doesn't blow cold. The ac check did cost another $140.00. 12 minutes later they said oh, you need everything replaced to the tune of $2500.00. alignment still hadn't been done. They would replace the air filter for another $25/35 dollars. My wife and l purchased our 2014 f150 two years ago. I liked the sales experience. The service.....let's just say You won't have me as a customer again......Mark and Donna St Cloud fla. More
by dbowman17. Disappointed
Employees Worked With
Jack
