Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mullinax Ford of New Smyrna Beach - Service Center
New Smyrna Beach, FL
51 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
51 Reviews of Mullinax Ford of New Smyrna Beach - Service Center
Sort by
September 22, 2023
Great dealership and a great salesman in Jack. There to help or assist on anything There to help or assist on anything More
by swissrd1
Helpful March 04, 2023
From out of state and had problem with my sun roof. Patrick O'Sullivan, service writer took great care of me. Only wish service was this great back in New York Patrick O'Sullivan, service writer took great care of me. Only wish service was this great back in New York More
by jfalge3
Employees Worked With
Patrick O'Sullivan
January 25, 2023
Mullins’s Ford at New Smyrna Beach is a poor dealership from a sales and service perspective. I tried getting my brand new Ford in for service and was told that it would be at least 45 days to get my GT500 from a sales and service perspective. I tried getting my brand new Ford in for service and was told that it would be at least 45 days to get my GT500 in for service. I talked to John, who was supposed to call me back but never did, and he suggested I use Gary Yeoman for servicing my new $114,000 Ford. This is the second time they did this to me with service. Yeoman Ford scheduled me right away. Thank god for a dealership that is willing to actually do something. I tried buying a F250 at Mullinax recently and they were the absolutely the highest price I talked to. They add $6000 ADMs to every truck. I’ve bought two cars from these guys and will not purchase another one there. What a complete mess of a dealership. Fair warning, take your business elsewhere. More
by GT500
Employees Worked With
John
January 23, 2023
Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More
by Jaime
Employees Worked With
Service Manager
June 04, 2022
I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spill back in the trunk. Taking ownership of a problem and following it through to the end is the sign of the philosophy of this dealership to do the right thing. No matter what. Can not say enough on Zach customer service. Zach pointed me to subway for lunch. When it was done he was just calling subway to tell me it was done as I walked in the dealership door. He was going to pick me up. Above and beyond. Mark Applegate. Vehicle is my wife’s name Laura. More
by Mark
Employees Worked With
Zach
June 02, 2022
I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack. He has always been helpful, with a very kind demeanor. My dismay belongs with the service department, s by an amazing salesman by the name of Jack. He has always been helpful, with a very kind demeanor. My dismay belongs with the service department, specifically with a man named Patrick. I made an appointment to bring my car in so that they could fix the rattle in the heat shield underneath the vehicle. This was the second time needing this repair, so it was a known issue. Patrick took my car for a test drive, but upon returning, stating that he did not hear any rattling noise, so therefore there was nothing wrong with it. I explained that it is unfortunate that he didn't hear it, but that I would appreciate it if he could at least have it put on the rack so that it could be looked at. He adamantly replied, no, there is nothing wrong with it. I explained that it is unfortunate that it's not a windy day, as that is when it is worse. Now, with attitude, he replies sarcastically that he can't make it windy. I then realized I was not getting anywhere, except to be sent away with a noise in my car, and attitude from Patrick. I then asked (nicely) to speak with the manager. He brought me back to the service manager, Greg. Greg sat and listened to me and confidently explained that he will take care of it. Greg took the car himself to have it looked at, found the problem and fixed it, and then ran it through the carwash for me. I don't normally write reviews, but my experience was really upsetting. While Patrick was rude, not helpful, sarcastic and full of attitude, it was thankfully turned around by the professionalism and kindness shown by Greg. He is a true asset to the company. More
by JW
Employees Worked With
Patrick, Greg
November 02, 2021
I purchased a car from the Mullinax Ford New Smyrna Beach location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out, so contacted Carlos Salome, who had sold me the car. He was very helpful, walking me thru the use of the Ford app to request Roadside Assistance, and I was able to use the app to locate a nearby dealer, as well. If Carlos had not assisted me, I would have taken a much more complicated and stressful route. I really appreciated that the Sales staff at the New Smyrna location took care of me even long after I drove my car off the lot. That is the kind of service that keeps my business. More
by Caschu252
Employees Worked With
Carlos Salome
October 31, 2021
Very NEGATIVE experience at Mullinax Ford. From the many little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steer little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steering wheel, a noise in the rear when going over bumps, and a Valve Cover rattle. It wasn't soon after dropping my truck off that Patrick (Service Advisor) called me and told me that the Technician could not verify any noises in my vehicle besides the Cam Phasers and the Sun Roof and he wanted me to come in to test drive the vehicle with the Technician. I came in that Saturday to test drive the vehicle with the Technician and we verified all noises were present. My girlfriend goes and picks the vehicle up roughly a week or two later and as soon as she starts it and pulls away my Ford Pass App starts sending my phone several notifications for Low Oil Pressure. I was at work and as soon as saw the notifications I immediately called my girlfriend and told her to stop the vehicle and call Mullinax. By the time I called she was home, I get home and check the oil level on the dipstick and notice I'm low on oil. I went and purchased oil and topped the vehicle off with oil. Now mind you since all of this happened, I'm starting to question the quality of work performed on my vehicle. I look at the Oil Filter and the filter looked like it have never been changed. I noticed I was low on coolant, I also noticed the Valve Cover rattle was still present. The next day my girlfriend and I went out of town. It rained that weekend and that Sunday when we got back I opened my door and immediately had water poor onto my shirt from my door, near the weatherstripping. I look and noticed the door had been siliconed and I didn't know why or what for but obviously it was holding water. I called Patrick on Monday and explained the situation. Patrick didn't seem to be that concerned and just told me to "bring it by". I had my girlfriend bring it by when she got off from work. My girlfriend called me and told me that Patrick didn't have a loaner car and he wanted her to drop the vehicle off (Which we couldn't do) I was frustrated because none of this was communicated to me over the phone before hand. I spoke to Patrick over the phone and was frustrated. I asked Patrick about the silicone on my door and Patrick told me that the Door Latch Recall was performed. I never was informed of this. Patrick began to argue with me which led to him hanging up the phone on me. Then Patrick tells my girlfriend he's going to continue hanging up the phone on me if I call again. My girlfriend left the dealership and was told to come back when a loaner was available. I was pissed, not only was my repair a hack job, the dealership did not try and alleviate my concerns right away, I was simply pushed away. I call and asked to speak to a manager and I spoke to Paul from the Quick Lane due to Greg not being present that day. I explained to Paul my concerns. Paul said the dealership would reimburse me for oil and fill my vehicles tank up with gas for the drive. I was also told to come that Thursday and they would have a loaner for me. Paul told me that Greg the Service Manager would call me the next day and I was better off explaining my concerns to him. I waited until the end of the following day and never was called by the Service Manager. I had to call him in order to speak to him. I go to check my oil level the following day and notice my Valve Cover seals were leaking. Come to find out they removed both Valve Covers as part of the repair and more than likely never replaced the seals. I took my vehicle in on Thursday and Greg the Service Manager communicated that the Valve Cover seals were indeed leaking. He also stated the Door Latch Recall was being re-done due to the poor quality. I get my vehicle back and my gas tank was never filled nor was I reimbursed for oil. I try and call Greg and was told he was busy and he would return my call. This never happened. More
by Georgiy
Employees Worked With
Patrick O’Sullivan, Greg Benefield, Paul Szupello
August 11, 2021
Purchased new $70,000 Expedition. Had issues with control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contac control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contact. Left a message for both was assured they would call - never heard from anyone in service. Contacted sales person again was advised he would do his best but no promises. Never heard another word from him either. Contacted Ford Corp about problem with vehicle & dealer, was advised of recall & said I could take to a different dealer which I did. Very happy I found out how poor Mullinax is before I purchased 2 more vehicles we are ready to buy in Sept. $70,000 and no one has the courtesy to call back or reach out. Shameful! More
by forestgal9035
Employees Worked With
R. McDonald
July 01, 2021
had my 2019 f150 serviced, oil & filter change and tire rotation. made an appointment showed up when scheduled, had my paperwork ready, service done while i waited, didn't have to wait long. everything jus rotation. made an appointment showed up when scheduled, had my paperwork ready, service done while i waited, didn't have to wait long. everything just right More
by cabillca9
Employees Worked With
Justin Russo
