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Mungenast St. Louis Honda - Service Center

St. Louis, MO

2.6
94 Lifetime Reviews Review Dealership

94 Reviews of Mungenast St. Louis Honda - Service Center

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February 12, 2020

"FANTASTIC SERVICE"

- picky43

HONDA SERVICE Feb 2020 I still love to drive my 2001 Honda Civic because I bring it in for regular service/oil changes three times/year at Mungenast St. Louis Honda. Keeps it reliable and safe. Service Advisor Chris Taylor always takes care of me. Reviews what I noticed about the car, advises about any scheduled services needed and cost estimates. This time had a 30K maintenance plus oil change. Chris lets me know how to do the most cost effective maintenance. This time one of their expert technicians Mike Deckard worked on my car. Because of Chris and techs like Mike have been going there for years.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Deckard
January 09, 2020

"I am very disappointed with the service I received when I..."

- crystal

I am very disappointed with the service I received when I called to make an appointment. The lady was very rude on the phone when I was trying to schedule an appointment. I have always taken my vehicles to get serviced here and everyone used to be extremely friendly but the last time I went in I stood there waiting for someone to wait on me for 5 minutes and had multiple people walk by and not once ask if I needed help. I’m very disappointed because I have always brought my Honda vehicles here Since 2005 and have bought multiple vehicles and now they lost a loyal customer.

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Recommend Dealer
No
Employees Worked With
Foreign lady scheduling appointments
March 20, 2019

"Personal Experience "

- D.Davis

I would not recommend this place to anyone in the world. Due to a racist experience. I felt like a dollar sign instead of a value customer.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jeff askin
October 29, 2018

"Wheel/rim Repair"

- Doug

With only 10,000 miles on my new car, I accidentally rubbed my back wheel on a curb and I honestly didn’t think it could be repaired. I called my salesman Kurt Marty and he reassured me it more than likely could be fixed . Tracy Peters in the service department was wonderful to deal with. I needed a loaner car and also needed my car completed no later than 3 PM on Friday. Tracy called the company that does the repairs to confirm they could meet the deadline. Not only did I get my car on time but the rim looks amazing! It was damaged badly in two places and somehow they fixed it. I also need to add the fact that Tracy is a very patient man.....I’m sure I tested his patience that night. Ha. Thank you Kurt and Tracy!!

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Recommend Dealer
Yes
Employees Worked With
Oct 30, 2018 -

Mungenast St. Louis Honda responded

Thank you for the review, Doug. We are sorry to hear about your wheel, but we are glad we were able to fix it! We will make sure Tracy and Kurt receive your thank you. See you next time!

July 06, 2018

"Trade with Rob Carroll"

- Great buy 18

We were looking to make a decision to trade in either my 2011 Honda Pilot or my wife's CR-V 2014. Our goal was to have the most economical choice and have a vehicle that was comfortable for trips with good gas mileage. Historically we have always used the Pilot for trips as the 2014 was not as comfortable for me and had more road noise. As the Pilot has 85,000 miles and continues to be a great vehicle with all service done by your shop and has the room to haul things, I didn't really want to lose that convenience. Rob worked with us and the best economical trade was the 2014 CR-V. Until Rob pointed out all of the improvements of the CR-V 2018, I was skeptical. After driving the Touring CR-V 2018 and experiencing the driving and the increased interior size, my wife and I chose to make the trade from her 2014. Rob was professional and listened to our needs. He was informative and down to earth without being patronizing or pushy. My wife had spoke to a different sales person earlier in the year when she had her car in for service about the 2018 pilots and potential for trading my Pilot. As it turned out, timing is of the essence and Rob did a great job of working with us and making the best deal for us. We are loyal customers with several Honda purchases and use the service department exclusively for our cars! Wishing you continued success and personal thanks to Rob!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Carroll, Anoushir Mansouri
Jul 06, 2018 -

Mungenast St. Louis Honda responded

Thank you for taking the time to write us a review. We greatly appreciate your continued business and are delighted to hear about your wonderful experience with Rob!

March 11, 2018

"Great Service "

- Dave

Worked with Dee Clark. She was very nice, attentive, and efficient. Quick service, clean loaner car, and a car wash to boot! Dee went the extra mile to make sure my tire warranty was in effect.

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Recommend Dealer
Yes
Employees Worked With
Dee Clark
February 08, 2018

"great service"

- larry e sapolis

parts delivered promptly and repairs made promptly. highly satisfied.courteous service.would recommend service to friends and family. Loaner vehicle was appreciated since my parts would not be delivered for 5 business day

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Recommend Dealer
Yes
Employees Worked With
Justin Pennycook
February 02, 2018

"Awesome Experience "

- Torey

This was an extremely smooth process! I came in because my window came off of its tracks and my door handle was stuck. I ended up needing a window regulator. I was greeted as soon as I pulled my car into the service center. I made an appointment online, but Dan made sure everything I had entered was correct. I waited in the awesome waiting area facility (3-4 areas of comfortable seating and a quiet area in a room, coffee and snacks provided) while they figured out what exactly was wrong and how long it would take. He offered me a loaner car if I needed one which I ended up taking. Everything went very smoothly and I was able to get my car the next day.

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Recommend Dealer
Yes
Employees Worked With
Dan Schuppan
January 20, 2018

"Oil change"

- Tofufa17

Gary was wonderful, great customer service, and patiently explained everything to me. Wonderful service and takes less time then I expected. Price is good, cheaper then other places. Lounge was comfortable, nice, and quiet.

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Recommend Dealer
Yes
Employees Worked With
January 12, 2018

"Dealer Rating"

- Metoo456

Every time I bring my car into Mungenast Automotive for service I leave there feeling that the work they did was grade “A”. I know that when i’m ready To buy a new car I’ll go to Mungenast because I know it’ll be service grade “A”.

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Recommend Dealer
Yes
Employees Worked With
Tyler Nahnsen
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