We were looking to make a decision to trade in either my 2011 Honda Pilot or my wife's CR-V 2014. Our goal was to have the most economical choice and have a vehicle that was comfortable for trips with good gas mileage. Historically we have always used the Pilot for trips as the 2014 was not as comfortable for me and had more road noise. As the Pilot has 85,000 miles and continues to be a great vehicle with all service done by your shop and has the room to haul things, I didn't really want to lose that convenience. Rob worked with us and the best economical trade was the 2014 CR-V. Until Rob pointed out all of the improvements of the CR-V 2018, I was skeptical. After driving the Touring CR-V 2018 and experiencing the driving and the increased interior size, my wife and I chose to make the trade from her 2014. Rob was professional and listened to our needs. He was informative and down to earth without being patronizing or pushy. My wife had spoke to a different sales person earlier in the year when she had her car in for service about the 2018 pilots and potential for trading my Pilot. As it turned out, timing is of the essence and Rob did a great job of working with us and making the best deal for us. We are loyal customers with several Honda purchases and use the service department exclusively for our cars! Wishing you continued success and personal thanks to Rob!