Mungenast St. Louis Honda - Service Center

We were looking to make a decision to trade in either my 2011 Honda Pilot or my wife's CR-V 2014. Our goal was to have the most economical choice and have a vehicle that was comfortable for trips with good gas mileage. Historically we have always used the Pilot for trips as the 2014 was not as comfortable for me and had more road noise. As the Pilot has 85,000 miles and continues to be a great vehicle with all service done by your shop and has the room to haul things, I didn't really want to lose that convenience. Rob worked with us and the best economical trade was the 2014 CR-V. Until Rob pointed out all of the improvements of the CR-V 2018, I was skeptical. After driving the Touring CR-V 2018 and experiencing the driving and the increased interior size, my wife and I chose to make the trade from her 2014. Rob was professional and listened to our needs. He was informative and down to earth without being patronizing or pushy. My wife had spoke to a different sales person earlier in the year when she had her car in for service about the 2018 pilots and potential for trading my Pilot. As it turned out, timing is of the essence and Rob did a great job of working with us and making the best deal for us. We are loyal customers with several Honda purchases and use the service department exclusively for our cars! Wishing you continued success and personal thanks to Rob!

Worked with Dee Clark. She was very nice, attentive, and efficient. Quick service, clean loaner car, and a car wash to boot! Dee went the extra mile to make sure my tire warranty was in effect.

parts delivered promptly and repairs made promptly. highly satisfied.courteous service.would recommend service to friends and family. Loaner vehicle was appreciated since my parts would not be delivered for 5 business day

This was an extremely smooth process! I came in because my window came off of its tracks and my door handle was stuck. I ended up needing a window regulator. I was greeted as soon as I pulled my car into the service center. I made an appointment online, but Dan made sure everything I had entered was correct. I waited in the awesome waiting area facility (3-4 areas of comfortable seating and a quiet area in a room, coffee and snacks provided) while they figured out what exactly was wrong and how long it would take. He offered me a loaner car if I needed one which I ended up taking. Everything went very smoothly and I was able to get my car the next day.

Gary was wonderful, great customer service, and patiently explained everything to me. Wonderful service and takes less time then I expected. Price is good, cheaper then other places. Lounge was comfortable, nice, and quiet.

Every time I bring my car into Mungenast Automotive for service I leave there feeling that the work they did was grade “A”. I know that when i’m ready To buy a new car I’ll go to Mungenast because I know it’ll be service grade “A”.

Appeared that the service rep did not review the past history of my car. He asked me if certain things needed to be done. For example when were the tires last rotated? When were the wiper blades last changed? The battery appears to be old, has it been replaced? FYI, all service work since we purchased the vehicle in 2011 has been done by Mungenast. Great service! But when I send my daughter's car in to be serviced, I expect Mungenast to know what and when service was completed. I will always take my car to Mungenast, but come-on guys! Let's step it up. Thanks, Bob

The people who work here are some of the most pleasant people I have ever had the enjoyment of meeting and having work on my car. Will keep coming back here for the work on my car. I especially like to work with Dee Clark, she is very easy to work with, just a great person.

I recommend this service department. Micah was informative about needed car maintenance and not demanding or pushy. He listened to me about my car concerns. I very much appreciate his care and concern.

Honda had issued a recall for the battery connector. Justin was my onsite contact for this repair. He was friendly, polite, and professional. I waited in the quiet room of the waiting area and enjoyed some excellent popcorn while I was there!