I want to give you some feedback on how excellent your Service Advisors are. My experiences with all of them have always been terrific, so kudos to each of them.
Furthermore, on my recent visit for multiple services on my CRV, I was under Gary Opitz's care and advisement. He is probably one of the most professional, respectful, and action-oriented people I have ever interacted with. He is extremely knowledgeable, he ensures I understand everything, he explains the options, he works with me, and I trust him. He is so competent, that I always follow his advisement when it comes to my vehicle. Please remember, I have had great experiences with all your service advisors, and should have written a commendation or two before now, but I just spent a thousand dollars to get a lot of necessary work done on my 2002 CRV, and I am happy about it!
I love my vehicle, and that Gary and all your Service Advisor's, 'have my back'.
One final note, imagine your Service Center extremely busy, and Gary multi-tasking at Roadrunner grace and speed... well as I, or any client stands at the service desks, in a nanosecond Gary returns to the serene pace with the client, as if the place was slow as molasses and you are the only client. That's just brilliant. I don't know how he does that, but the way he handles heavy traffic in the Service center is that of a natural born leader. Please commend him on his excellence.