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My Auto Import Center

Muskegon, MI

4.6
4,707 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 East Sternberg Rd.

Muskegon, MI

49444

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Showing 4,707 reviews

March 16, 2021

Highly recommended. Even during the end-of-the-month scurry, the Subaru team took the time to find the perfect new car for me and offered good value for my trade-in. My questions were answered with pati More

by kfitzgerald3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ferry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timera Crosby
Mar 16, 2021 -

My Auto Import Center responded

Yes, our My Subaru of Muskegon team does care! We are delighted to know that you were given excellent service by both our Sales Specialist, Timera Crosby, and our Sales Manager, Bill Ferry. Thank you for the amazing review and for trusting us with your business! Enjoy your new car!

March 16, 2021

Dennis is the best salesman I have ever worked with. Ask for Dennis Vogel when buying your next car!!!! This is the 3rd car from him!!! More

by irpatty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

My Auto Import Center responded

We are so excited to hear you were 100% satisfied with your Sales Specialist, Dennis Vogel. Thank you for the five-star review and for trusting us with your business!

March 16, 2021

Super friendly and easy to work with staff. This was our first experience buying a brand new car and both Roy and Jake were extremely patient helping us through the process and explaining everything More

by dmbaker1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Roy Van Liere
Mar 17, 2021 -

My Auto Import Center responded

We are so happy to hear that our staff was super friendly and easy to work with and you were given excellent customer service by our Sales Specialist, Roy Van Liere. Thank you for trusting the team at The My Auto Group with your business!

March 15, 2021

They we helpful and fast. The work was completed as scheduled and the cost was a very good deal compared to other dealerships. Thanks guys. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

My Auto Import Center responded

Jim, thank you for the five-star review! We are delighted to hear you were 100% satisfied with your most recent visit to The My Auto Group. Thank you for trusting our team with your business!

March 15, 2021

2 hours and 20 minutes (while waiting) to complete an oil change. Completely unacceptable!! I do not know names of any employees I worked with. Service Manager did provide a coupon for free oil change. That More

by J1163MAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Mar 16, 2021 -

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with our team. Please contact our Service Manager, Javid Zahir at jzahir@themyautogroup.com or our Assistant Service Manager, Jim Pruitt at jpruitt@themyautogroup.com, so we may remedy this situation properly. We look forward to hearing from you at your earliest convenience.

March 15, 2021

Overall this dealer has always made things right in the Overall this dealer has always made things right in the end. Some situations are handled more professionally than others. My latest visit was because More

by JEPOTGETER85
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Byrd Harderman Jr
Mar 16, 2021 -

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with our team. Please contact our Service Manager, Javid Zahir at jzahir@themyautogroup.com or our Assistant Service Manager, Jim Pruitt at jpruitt@themyautogroup.com, so we may remedy this situation properly. We look forward to hearing from you at your earliest convenience.

March 14, 2021

My experience at My Auto Import Toyota was great! Dennis did a great job accommodating my need to thoroughly inspect the vehicle. Got me a great price and was very good at multitasking between me and other More

by BStoner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stepanek
Mar 15, 2021 -

My Auto Import Center responded

We are so happy to hear you received excellent customer service from My Toyota of Muskegon, Sales Specialist, Dennis Vogel. Thank you for the five-star rating and for trusting the team at the My Auto Group with your business.

March 13, 2021

I purchased my first new car from My Auto Import Center in 2012, a Subaru Impreza. The sales team was great throughout the entire process. When I decided to upgrade I returned to My Auto because of how wel More

by r.edmondson923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Devries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

My Auto Import Center responded

We love hearing from loyal customers about the great service they receive at My Auto Import Center and Subaru of Muskegon. Thank you for the great review. We appreciate your loyalty!

March 12, 2021

I got exactly what I was looking for and for a fair price. Roy made the sale easy and was fun to work with. Excellent customer service. More

by nadinemayer49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bekah Wehman, Roy Van Liere
Mar 12, 2021 -

My Auto Import Center responded

We are so happy that you found exactly what you were looking for with our Sales Specialist, Roy Van Liere! We hope you enjoy your Subaru Outback! Thank you for the great rating and for trusting the team at My Auto Import Center and My Subaru of Muskegon with your business.

March 12, 2021

We had great service, didn’t have the exact vehicle we wanted on the lot, but Shadric found exactly what we wanted and had it delivered. He did a great job!! More

by bensonrav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bekah Wehman, Shadric Hawley, Alex Hoffman
Mar 15, 2021 -

My Auto Import Center responded

We are excited to hear about your great experience at My Auto Import Center with our Sales Specialist Shadric Hawley. Thank you for the great review and for trusting our team with your business.

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