Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.2
236 Lifetime Reviews Review Dealership

236 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

Sort by
March 10, 2021

"These guys are top-notch..!! Very much a hometown..."

- Dave Maniez

These guys are top-notch..!! Very much a hometown dealership taking care of the local community. ( With a 😁 even ) going above and beyond is not normal these days, let alone from a dealership. An Excellent Job!! Goes out to Dave Sedgley in the Service dept., Brennen Hooper in the Parts dept. and to the un-known (but very much appreciated) A1+ transmission mechanic in the Shop. These guys treat their customers like a customer wants to be treated. I mean who has a waiting room with unlimited fountain drinks, massage chairs, even cookies and donuts and the normal stuff like coffee. Com'mon who does that anymore...,. Only people who truly care and are working hard to get you satisfaction.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Transmission Tech *****
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Dave, We are so happy to hear you had such a wonderful experience at My Chrysler Dodge Jeep Ram Fiat. We do truly care! Thank you for the five-star review and for trusting our service team with your business.

March 10, 2021

"Service desk was great! But they forgot to reset the oil..."

- lorproducts

Service desk was great! But they forgot to reset the oil change reminder in the car. Thank you very much! Waiting area was extremely comfortable also!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so sorry to hear you had less than a perfect experience at My Chrysler Dodge Jeep Ram Fiat. Thank you for the kind review and for trusting our team with your business.

March 09, 2021

"I took my vehicle in for a recall repair. I was greeted..."

- DJ

I took my vehicle in for a recall repair. I was greeted kindly and shown right to the place that I needed to go. There was a waiting area with comfortable chairs for my children and myself to watch tv or just relax while we waited. The estimated repair time was within reasonable accuracy. During my wait, I saw several other customers of diverse ages and backgrounds treated with respect and kindness. A very pleasant experience all around.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so happy to hear you had such a pleasant and relaxing experience at My Chrysler Dodge Jeep Ram Fiat. Thank you for the five-star review and for trusting our service team with your business.

March 07, 2021

"Friendly service, quick and accurate quality work, no..."

- Hmdevers

Friendly service, quick and accurate quality work, no appointment. And they got me right in and took care of me. Right away. I ap preciate it

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are happy to hear you had a good experience at My Chrysler Dodge Jeep Ram Fiat. Sorry, you were not 100% satisfied. Thank you for the kind review and for trusting our service team with your business.

March 07, 2021

"Service staff were fine, not their fault the recall fix..."

- Crystaldee2014

Service staff were fine, not their fault the recall fix was a complete disaster and made me so angry i was shaking.. sales staff not bothering to visit with us was a lost opportunity I'm looking to trade the van.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Persons not listed
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit, and frankly it was unacceptable. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can discuss this delicate situation further. Thank you.

February 25, 2021

"Brought my truck in for service and ended up having a few..."

- cruss445417

Brought my truck in for service and ended up having a few unrelated parts damaged in the process.. The team addressed the issue quickly and with professionalism.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Schreiber
Feb 26, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business, and taking the time to rate our dealership! Please let us know if there is anything you need in the future!

February 20, 2021

"It took them 2 weeks to inspect my car and then when I..."

- makenziewilliams125

It took them 2 weeks to inspect my car and then when I went to pick it up after it was “fixed” it was still making the same noises so I took it back in and it took them another two weeks to look at it and then I called to check on it and the guy told me he forgot about me... after dropping 2 grand my car is still making the noise I needed fixed. The only reason I gave this two stars is because the guy was very nice and courteous

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit, and frankly it was unacceptable. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can discuss this delicate situation further. Thank you.

February 17, 2021

"Service was very professional and completed on time...."

- sandy.sedgley59

Service was very professional and completed on time. Price was fair. Dave was very friendly and knowledgeable. I will recommend and refer others here for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very glad to hear you had a great service experience during your last visit! We are very lucky to have Dave as part of our awesome Service staff! Thank you for taking the time to leave such a great review, and please let us know if you need anything in the future!

February 16, 2021

"Poor completion of work performed and what was paid for...."

- mike butler

Poor completion of work performed and what was paid for. Was charged for tire rotation and proper air pressure. Tires were most likely not rotated and air was not checked. Low air pressure in rear right tire. Was charged again to have it looked at. Many other examples could be listed. Would like to talk to the Service Manager

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can take care of this delicate situation.

February 12, 2021

"Always quick service, great prices, and friendly..."

- JENRACH18

Always quick service, great prices, and friendly employees. I have been taking my Jeep here for several years and would not go anywhere else for repair needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and the great review! We can not thank you enough for your continued business, and please do not hesitate to let us know if you need anything!

11 - 20 of 236 results