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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
446 Reviews

446 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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April 24, 2021

I had an excellent experience at this dealership. They worked me right in on a Saturday to have my car diagnosed. After diagnosing my car they ordered the part and were able to start work on my car Thursd More

by carleyhf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 24, 2021

Very disappointed in dodge paid 1600 to have my car fixed and know it is not starting been trying to talk to someone about fixing the problem but they have no cars to loan out 🤬☹ More

by AWILSON30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brennen Hooper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Mcalister
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry you were not 100% satisfied with your most recent visit to My Chrysler Dodge Jeep Ram Fiat. Please contact either Mark Leutzinger at mleutzinger@themyautogroup.com or Dave Sedgley at dsedgley@themyautogroup.com. We look forward to hearing from you.

April 24, 2021

My vehicle was taken in for service right at my appointment time and the staff were very friendly. Waiting area was clean and socially distanced. More

by Witz29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 23, 2021

Employees were friendly. I was pleased overall, however I feel like there is still an issue with the trasn. Communication left a little to be desired. More

by wandaannmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sedgley II, Gwen Mcalister
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 21, 2021

They were pleasant and efficient, I will return to have them service my vehicle. I wish they were closer to my home. I wish more dealers had the Fait franchise. More

by BOBBYCE7710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 21, 2021

I've always been treated real well when going to dealership & or service center. Usually the wait is not too bad. But when it's expected longer a loaner would be appreciated More

by Tina Arntz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen Mcalister
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 20, 2021

The service on my car was good, had great customer service too. Would be nice if I could get a loaner car the next time I have service though. More

by Alexander Elisech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

May 07, 2021 -

Alexander Elisech responded

Thanks

April 16, 2021

Super service managers with great personalities, professional and very helpful. They make you feel important. Also a service tech came out to help me pair my phone. More

by The Man
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sedgley II, Gwen Mcalister
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 16, 2021

Service was timely, and efficient no problems noted , inspected the brakes and several other areas . Pricey for oil change and tire rotation though , could definitely work on that More

by larryparnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 14, 2021

I went there to fix a problem that I had brought up at my oil change in the fall. I was told that the problem couldn't be fixed because the part (my seat heater had stopped working) had been discontinued. I More

by rayco_1978
Recommend Dealer
No
Employees Worked With
Dave Sedgley II, Gwen Mcalister
Apr 14, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry you were not 100% satisfied with your most recent visit to My Chrysler Dodge Jeep Ram Fiat. We hope to remedy this situation. We hope that you will contact our Head of Service, Mark Leutzinger, via email at mleutzinger@themyautogroup.com at your convenience. Thank you for your time.

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