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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.2
236 Lifetime Reviews Review Dealership

236 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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January 27, 2019

"Oil change and tire rotation"

- chris380185

Excellent service in a timely manner. Nice waiting room to use while vehicle is being worked on. Mandi is so nice and will listen to what you have to say.

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Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 29, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the opportunity to earn your service business!

January 24, 2019

"Competent, Friendly, and Efficient"

- Jed

I have had a number of visits to My Chrysler Dodge Jeep Ram Fiat and I have found them to always be competent, friendly, effective, and efficient.

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Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 25, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Jed thank you for continuing to give us the opportunity to earn your business!

January 21, 2019

"Great service"

- sskornicka

Always have great service here. They get me in quickly and get the job done. Pleasant to deal with as well. Mandi is always welcoming and professional.

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Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 25, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

January 17, 2019

"Recall and repairs "

- david8530

I was treated very well and the diagnosis was quick and the work was done in short order and the problem was fixed and has not returned

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 25, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

January 16, 2019

"Quick oil change"

- BALLAUERC

Went for my first visit to this dealer. They were very nice and the service was fast and done to my satisfaction. I will be back for future service.

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Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 25, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

January 08, 2019

"Oil change "

- rgjohansen60

I returned to dealership for regular schedule services. I appreciate that they work around my schedule at work. Understanding that this is my only vechile and need to keep it on the road.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Jan 15, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

January 02, 2019

"nuce visit"

- DANRENA_KEENOY

The advisor for me right in and I didn’t have an appointment. Work was completed quickly, and they even found a coupon for me on an already competitively priced service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mandi Rutkowski, Dave Sedgley
Jan 15, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

January 01, 2019

"software upgrade 2014 dodge ram"

- edshirley2

This was a recall upgrade, my 9:00 appointment was handled swiftly and the people involved were all professional and courteous. I would recommend them to all that live in the Mount Pleasant area.

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Recommend Dealer
Yes
Employees Worked With
Jon Spedowski, Mandi Rutkowski
Jan 02, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone!

December 30, 2018

"oil change"

- thecoles0

everything was find till I went to get in my car and noticed a BLACK oily substance on my car matt.(about a size 10 shoe)..they did offer to clean it ...but I did have somewhere to go...if they would have just put a paper matt down I wouldn't be writing this ..

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Recommend Dealer
No
Employees Worked With
Mandi Rutkowski
Jan 02, 2019 -

My Chrysler Dodge Jeep Ram Fiat responded

We are sorry that you had less than an exceptional experience during your last visit. Our offer to clean your floor mat still stands!

December 27, 2018

"Customers need to be treated like more than a number "

- WCBEUTLER

Service center needs to remember the financial commitment customers make on their new cars. It's a huge deal when a jeep two days off lot has a issue. Service center folks are so complacent to people bringing in their cars they forget about the customers and our worries and stress. We don't want to hear I'll make you an appointment in a week. Especially for a new car two days off the new car lot with a check engine light already. We need reassuring that the exceptional experience on the sales end gets followed through on the service end. This wasn't routine service on a car that's been on road for a while, this was a brand new purchase with less than 200 miles on it. I would have expected immediate attention and constant communication on the problem. You need to have a training refresher course on getting back to taking care of customers. Buyers are loyal to the brand and we can buy something anywhere. I would rather write a review that says I had an issue with my brand new Jeep and the service department was all over it and busted butt making it right. Instead of me having to call for three days checking on it and pushing to get it looked at. It would have sat there for a week or more if I was not calling.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
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