Service center needs to remember the financial commitment customers make on their new cars. It's a huge deal when a jeep two days off lot has a issue. Service center folks are so complacent to people bringing in their cars they forget about the customers and our worries and stress. We don't want to hear I'll make you an appointment in a week. Especially for a new car two days off the new car lot with a check engine light already. We need reassuring that the exceptional experience on the sales end gets followed through on the service end. This wasn't routine service on a car that's been on road for a while, this was a brand new purchase with less than 200 miles on it. I would have expected immediate attention and constant communication on the problem. You need to have a training refresher course on getting back to taking care of customers. Buyers are loyal to the brand and we can buy something anywhere. I would rather write a review that says I had an issue with my brand new Jeep and the service department was all over it and busted butt making it right. Instead of me having to call for three days checking on it and pushing to get it looked at. It would have sat there for a week or more if I was not calling.