"Used Truck Purchase with Thom"
Ask for Thom. I contacted the dealership as soon as my truck went on the market. Thom contacted me moments later and set me up an appointment for the vehicle. Went a couple days later and the truck had just finished its safety inspection. Thom came with me on the test drive and showed me around and how to function all the fancy gadgets on the truck. He was very straight forward a trait you never see in car salesmen. I walked out of Nalley Ford with my truck thanks to him at a very good price, and he has helped me with a few additional questions I had post purchase. Oh, and get Avery to do your financing paperwork if you go that route. He’s very good at what he does and will go through every option with you in depth. Such a great experience at this dealership. They’ll see me again for my next purchase as long as Thom is there.
Employees Worked With
Other Employees :
"Ford Fusion Repairs"
- John H Andros
PLEASE READ THIS BEFORE PURCHASING A FORD PRODUCT. I purchased a new 2011 Ford Fusion SEL from this location (was Frank Jackson Ford at the time). Recently, the car began having power steering problems and the "Power Steering Assist Fault" error appeared on the dash. After doing some research, I found out that Ford had a recall for this exact problem on 2011 Ford Fusions that were manufactured at the Hermosillo (Mexico) plant from Sept 2010 thru Feb 2012. My car was manufactured at the same plant but three weeks prior to the recall dates. Even though they cannot guarantee that the problem did not exist before the recall dates, Ford refuses to perform these repairs (~$1600). This dealership is not interested in providing customer satisfaction. I will say, however, that the service personnel were pleasant but did not have the proper authority to help. I visited some other dealerships that supply import cars and told them about this experience. They all agreed that if it were a car from their dealership (because of the proximity of the recall) they would fix it for the sake of customer satisfaction.
I now have a bitter taste in my mouth about FORD and am uncomfortable to recommend them to all my friends and co-workers.
Employees Worked With
Justin Tritt, Chris Stines
Arta is absolutely the best sales person I have ever dealt with, we met in the service center where I determined my vehicle was not worth repairing and we scheduled a tentative appointment for the next day. On that day we exchanged several text messages and decided on a 4pm appt., 4hrs later i drove off the lot with a brand new ford explorer!