On 5th June 2020, I drove the car and it started and runs okay. On 9th June 2020, when I wanted to drive it, the door didn't open at first. After I tried few times, the door unlocked and when I tried to start it, it didn’t start and showed many warning messages on the dashboard like brake system problem, brake hold system problem, Electric parking brake problem, Vehicle stability assist problem.
Then I tried to off it and it didn’t off and I took the car away for sometimes and it locked automatically. So, I thought may be its car key batter and I replaced and tried next day. This time I could not even open the car door. Then I called the Honda dealership and explained all problems. They told me to bring the car there. As it was not opening, not even with the metal key, I called the Honda Roadside Assistant and asked for jump start. The service person came on 11th June 2020 at around 9am and he could open the car, how he didn’t tell me even though I asked him few times. Then he did jump start the car and could start it. While he was there, I asked him whether it is safe to drive or so. He said it’s not a problem, but battery is dead. So, I thought it is better not to drive but towed it to the dealer.
So, I called the Honda Roadside for towing it to the Nalley Honda of Union City, Georgia 30291. Once it arrived there, the Advisor Mr. Robert Tutt called me around 11am on 11th June 2020, and told I need some maintenances and I mentioned all the problems I am having due to this turbo engine version of car. So, he took notes. So, I told him to do oil change, tire rotation/balance/alignment, windshield whipper blade change as he advised that those are the mandatory things needed to be done. I agreed and advise him to do so. Then around 3.30 pm, he called me again and saying that he could not open the car and the key is not working, I mentioned that to him before taking the appointment and also kept telling him that is the issue with my car, even email him beforehand.
He didn’t tell me that it will cost me $140+ tax to open the car door. And once I already towed it there, he is telling me this. Then I said okay let me call to the Honda Roadside as I can’t pay for that much to open the car only as the roadside people could open it at the morning in few seconds.
So, I called roadside at 4pm and they said that they can’t open it at dealership neither bring the car to me and if I want to do that I have to pay as this car is not being fixed. I am having all these hassles for Honda and then I thought of calling Honda Customer Care, unfortunately they also didn’t receive my call as they are having technical issue. I was trying calling them for few days but all the time they said it’s the technical issue. I tried to reach them at 844-575-2171/ 800 999-1009/ 888 528-7876/ (888) 946-6329, but I could not reach any. So, feeling super frustrated and then just decided to pay to the dealers to open the car as I was feeling super helpless as none of the Honda people helped me out for their fault and charged me a lot and gave me a lot of hassles.
On 8th June 2020, when I twitted at Honda Automobile Customer service they mentioned “ We're currently experiencing some technical issues but if you DM us your full name, VIN, mileage, address, email, best contact number, and the inspecting Honda dealership. We'll review as soon as we're operational again”, as a result I did that still no reply. I kept updating them with all these issues but no good luck so far.
On 13th June 2020, I called the Nalley Honda advisor Mr. Tutt around 10.30am to know the status of my car as I supposed to ask my friend to give me ride to the dealership to get my car. Then he said, they could not have time to look after all the issues in my car as they got busy. The dealership is 40 miles away from my place and they didn’t even give me any rental car neither the Honda roadside assistant. Now, he is telling me that many inspections were not done. It was super annoying. Then I just decided to get my car back from them and I arrived there as he told me to be there at 3.30pm. I informed him at the morning that pls make my paperwork done so that I can get my car soon. But nothing was ready, I had to wait 45 minutes and he prepared the copies then. When I wanted to talk to the manager, one person on the payment desk said he didn’t come today, and Mr. Tutt said he left at 1pm. Such an unreliable dealer. Then he was explaining me why they can’t open the door. He said, they could not open the door using the manual key and a tech guy opened it, how he didn’t tell me even after I asked twice. So, then I said so you fixed the lock, right? He said no, we just open it and $155 is just to open the lock, I just wow. So, I asked how the lock got damaged as I never used the manual key to open the lock since I bought it. Then he said may be someone tried to forcefully open it to break the car which damaged the lock and to fix the lock it will cost around $600. I just wow.
Then he was pushing me to have another service next week so that they can investigate the vibration issues. I said I will call you two days before to make an appointment. Then I paid $187 for opening the door and oil service. Then we went to car and car was super dirty. I asked him, did you make sure that the car was not touched inside with bare hand and without mask, he said absolutely, when he himself open the door and sit on my driving sit without mask gloves and drive it to the car wash. So, he was telling all lies from the beginning. He said to have a disinfected service , you need to pay $45. They just robbing money from the customer. None of the stuff was wearing either mask or gloves. Anyway, after the awful that quick driveway wash was done, he brought the car to me and the ac was running at max and it was not cooling my car. Then I thought may be its too hot and it will start cooling soon. But even after I drove 40 minutes, the AC never blown cool air. They didn’t fix any problem but add new issues to it. Also, the car started shaking more now and the steering wheel is also rotating right left even with slow speed. I am so scare to drive this vehicle.
I took a wrong decision to take the service from Nalley Honda, they are the worst service provider I have ever had, Then I saw their reviews and realize I am right, these people just trying to get money from the customer and not providing any better service.
My car is within the factory warranty period with just 14500 mileages and I maintained it very nicely. I tried to put my all efforts to keep it in good shape. However, that time, I feel like I did mistake buying this turbo engine higher version of the car. People recommend that Honda is one the best cars and best services. But I spend all my savings to buy this and having many troubles since the beginning. As a student, it is way much hassles with dealing all these issues with limited incomes.
I am so very unhappy with Honda service and this car due to these terrible services. I really felt like it is one of the biggest mistakes in buying this vehicle. I don’t think I would recommend anyone in future to buy this type of expansive bad quality car from Honda.