Made an appointment on 2/15/18 during a Valenties Day Special that they had for an oil change, tire rotation and alignment on my 2006 Acura TL. Of course the services took forever but that's always the case at Nalley Union City. After driving the car for a week or so, I noticed that my car was pulling to the right very hard as well as the steering wheel moves when going at low speeds over any uneven terrain; this was never the case before. I read up online and the reason for this is caused by a poor alignment job. I wanted an alignment because it hadn't had one in a while and was slightly pulling to the left but I now have a worse alignment than I came in with and they never even bothered to rotate my tires! I didn't know what the before/after measurements were for the alignment as I was never given a printout of this at the time of service so I started emailing trying to get an answer.
I emailed my "service advisor", Zahir, on March 22nd, no response, again on March 26th and finally got a response "this is a copy of your alignment" with a picture from his phone taken of a computer screen showing my alignment but he didn't answer any of my questions or offer any assistance. I emailed again on April 11th, no response, April 18th, no response, I started to get a bit perturbed.
I "chatted" with someone on their site, told them my problems and was assured that a manager would contact me...nothing. I "chatted" again with someone on their site to the same conclusion.
I messaged them on their Facebook account on April 18th and was told that someone would contact me to which I got nothing. I messaged AGAIN on Facebook on April 23rd and no one answered. I messaged again on Facebook on April 25th and was told that I would be contacted by a manager...crickets. I still have yet to be contacted by anyone after giving my phone number and email multiple times to different people and also calling the service center to no avail.
My car is still pulling very hard to the right and the steering wheel still jerks to the left and right when going at low speeds over uneven terrain such as bumps or approaching a red light. I do not feel that this is safe to keep driving around and my tires are going to end up wearing unevenly.
All I want is for them to put it back on the alignment rack and fix their mistakes. Is it too much to ask for a dealership to have knowledgeable service technicians, an honest staff and a manager who would actually handle the complaints filed by customers?
Please avoid this place at all costs, you will end up getting ripped off and taken advantage of. There's plenty of other, honest, repair shops around town that will stand behind their work.