Nalley Lexus Roswell

I had my 2010 RX350 serviced by Nalley Lexus in Roswell, GA. The 100,000 mile service was delivered. Included in this service episode was new tires and a tire rotation. My wife and and I subsequently drove GA. The 100,000 mile service was delivered. Included in this service episode was new tires and a tire rotation. My wife and and I subsequently drove from Atlanta to Pittsburgh on 11/12. In driving this 650 mile interstate highway trip, I noticed an intermittent thumping in the front left wheel. Upon arrival in Pittsburgh, the noise became progressively worse. I took my car to Rohrich Lexus in Pittsburgh to determine the root cause. The Rorich service personnel (truly exemplary Lexus brand ambassadors) shockingly informed me that it was a bona fide miracle that the left front wheel had not fallen off the car. The cause of the thumping was due to the fact that Nalley Lexus never bothered to torque the left wheel tight. It was hand tightened and that was all. They could not explain why the wheel was still on the car. They obviously fixed the problem and finally rendered my vehicle safe. I contacted Nalley to inform them of this gross incompetence and negligence that would have been utterly catastrophic if not for this “miracle”. I am sincerely angered and confused by how this could happen. My family was put in extreme danger by this incomprehensible failure. The service manager at Nalley told me that he has experienced this 4-5 times in his career - a truly remarkable and disturbing statement. The service representative at Rohrich unequivocally stated that in his 25 years he has NEVER seen this happen. Something is dramatically amiss at your at the Nalley franchise. Nalley’s offer to me to “make this right” was to pay for the Rohrich service call in Pittsburgh and provide me with two years of future Nalley service for free. During two phone conversations, the service manger actually laughed at me twice. Again, incomprehensible! As you can imagine, this trivial and cavalier offer falls far short of the gravity of this dangerous act of incompetence and gross negligence. I cannot and will not trust this dealership any more. More

Dropped my car off for a 30k service. Returned around 3:30 pm and the car was ready however, the service advisor was on the phone and never acknowledged my presence. The service attendant came in, took t 3:30 pm and the car was ready however, the service advisor was on the phone and never acknowledged my presence. The service attendant came in, took the keys off the advisor's desk, retrievedmy car and returned the keys to the advisor's desk, thanked me for choosing Nally and left. All this time the advisor remained on the phone never acknowledging my presence. Finally after waiting about twenty five minutes, I asked, in a not too friendly voice, are you going to take care of me or should I just take my keys and leave. That prompted him to conclude his phone conversation and attend to my paperwork. He never even apologized for his rude behavior. Needless to say Nally will not be getting my business in future. Very unprofessional conduct, and I will make sure that my husband never takes his lexus there any more. More

I have had 3 Lexas and the service department just keeps getting worse. They don’t speak to you and treat you like they are to busy to fool with you! getting worse. They don’t speak to you and treat you like they are to busy to fool with you! More

THE WORST LEXUS DEALERSHIP AND SERVICE!! I only reason that I bought lexus was because I heard their service is amazing, but the service manager in this location (his name is Suldjio) showed me that’s a b that I bought lexus was because I heard their service is amazing, but the service manager in this location (his name is Suldjio) showed me that’s a biggest lie ever! They changed my dash which was a recall and I waited almost 2 years for them to finally do it for me and messed up my steering wheel and I was about to get into a really bad accident because of it. Then I had to tow the car back to them to see what they did messed up. They checked the car and said the problem is the battery, They changed the battery and charge me for it then as soon as I picked up my car same problem happened again I had to tow the car back to them for the second time! They had my car for 20 days couldn’t fix it, they asked for another $700 to change the sensor and they said if you don’t bring the loaner back today we will call the police on you even tho my car still is not fixed!! I told him that I’m hospital and I can’t come I even sent him a photo of where I was and he didn’t even care at all! I still think Lexus a really good company but unfortunately I guess they don’t care about the people that they hire or people that they buy their cars otherwise this shouldn’t be happening right now! More

DONT BUY FROM THESE PEOPLE! THIS IS THE MOST OVER PRICED LEXUS DEALER I HAVE DEALTH WITH!!! THEY ARE A TOTAL WASTE OF TIME!! THE SALES PEOPLE ALSO MUST THINK YOU ARE STUPID AS THEY PLAY GAMES THAT INSULT OU LEXUS DEALER I HAVE DEALTH WITH!!! THEY ARE A TOTAL WASTE OF TIME!! THE SALES PEOPLE ALSO MUST THINK YOU ARE STUPID AS THEY PLAY GAMES THAT INSULT OUR INTELLIGENCE! WE FOUND THEIR ATTITUDES TCARNIVAL BARKER! YOU DEFINITELY CAN DO BETTER. WE BOUGHT FROM A BETTER DEALERSHIP! More

Totally incompetent service department....bought 2020 RX here...stain on fake leather seat....they told me it was covered on the phone so I brought it in...once here they say oh no stains are not covered... here...stain on fake leather seat....they told me it was covered on the phone so I brought it in...once here they say oh no stains are not covered....the kick sensor has never worked properly...in the service department they told me it's fine no problem...don't bring you Lexus here!! More