Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Nalley Nissan of Cumming

Cumming, GA

Overview
Reviews
Vehicles
4.4
126 Reviews
Call Dealership (678) 341-4138

1310 Buford Hwy

Cumming, GA

30041

Directions

By Type

Showing 126 reviews

March 31, 2024

This service team has diligently worked to take care of my Armada in a timely manner. Happy with the customer service! More

by Anon33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac, Daniel
Report | Print
Apr 04, 2024 -

Nalley Nissan of Cumming responded

We're grateful for your business and appreciate you choosing our dealership for your automotive needs. We're thrilled to hear that our team was able to provide you with excellent customer service and quality work during your visit.

Helpful
March 30, 2024

Service department is great ! Can’t rate sales since I have not traded in 7 years and have no plan to trade soon. More

by Tabbott441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac in service. Fantastic and helpful
Report | Print
Apr 04, 2024 -

Nalley Nissan of Cumming responded

We appreciate your business and are pleased to hear that our team was able to provide you with outstanding customer service and quality work during your visit. Thank you for choosing our dealership for your automotive needs.

Helpful
March 30, 2024

Professional, polite, nice washing your car, clean waiting area, nice assortment of snacks, feel cared about More

by talkalotpw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
Report | Print
Apr 04, 2024 -

Nalley Nissan of Cumming responded

Thank you for choosing our dealership for your automotive needs and for sharing your positive experience with us. We're glad to hear that our team was able to provide you with the assistance you needed and we hope to have the opportunity to serve you again in the future.

Helpful
March 29, 2024

It was a great experience. I didn’t buy the car from there, but I bought it there to get something changed and they give me very well. More

by Seymour content
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jamey Lathem
Report | Print
Apr 04, 2024 -

Nalley Nissan of Cumming responded

We're happy to hear that our team was able to provide you with exceptional customer service and make your visit to our dealership a positive experience. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.

Helpful
March 25, 2024

The service department at Nalley Nissan is second to none. Their knowledge is unmatched when it comes to my trucks and I will only bring my vehicles there for service. The sales department on the other More

by TJ Bousquette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac in service, Jamey Lathem
Report | Print
Apr 04, 2024 -

Nalley Nissan of Cumming responded

TJ, I’m glad to hear you’ve had excellent service from our service department. However, it’s clear the sales team did not meet your expectations. We aim for consistency across all departments, and your feedback is crucial for our improvement. I assure you, we take your feedback seriously, and I'd like to discuss any specific concerns with you directly. - Matt Gettys, General Manager, (770) 629-0287

Helpful
March 25, 2024

I was very pleased with the service Nico was very pleasant. I would recommend Nalley Nissan to anyone. The staff are very courteous. More

by monicavaletutto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
Report | Print
Mar 27, 2024 -

Nalley Nissan of Cumming responded

Thank you for taking the time to share your positive feedback. Our team works hard to make sure each customer is satisfied, and it's wonderful to hear that we were able to meet your needs. We hope that you will continue to choose our dealership for all of your automotive needs.

Helpful
March 19, 2024

Was told/approved for one thing but it was quickly reversed/back tracked when i arrived at dealership. Felt like a bait and Switch kind of method. Interest rate went up and the vehicle was NOT in sh More

by ryancable55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Big bodybuilder carton looking guy. Jack or Jake whichever the finance guy was the only decent one..
Report | Print
Mar 23, 2024 -

Nalley Nissan of Cumming responded

I'm sorry to read about your experience and the frustration you felt during your visit, particularly regarding financing and vehicle condition. We aim for transparency in all customer interactions, and it's important to us that you feel fairly treated. If we haven't had the chance to speak about this yet, I'm available for you to contact me directly so we can address your concerns thoroughly. - Matt Gettys, General Manager, 678-341-4102

Helpful
March 18, 2024

Allen Velez is one of the best in the business. I would not hesitate dealing with him again or recommending him to a friend. More

by Troy West
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Allen Velez
Report | Print
Helpful 1
March 17, 2024

Pleasant experience to take my vehicle for service, prompt, courteous and expectations were clear and all issues were fixed promptly. More

by 4arturoaviles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferreira
Report | Print
Helpful
March 12, 2024

Worked with Allen and chuck was amazing working with them i really appreciate everything they have done for me when you come i would recommend to ask for Allen More

by zaysims11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Velez and Chuck
Report | Print
Helpful
1
2
3
...
13