Naples Chrysler Dodge Jeep Ram - Service Center

Service and service writer excellent. Mechanic got oil and grease from shoes all over viny step area driver's side door opening. Also, car was returned with passenger side seat all the wa Mechanic got oil and grease from shoes all over viny step area driver's side door opening. Also, car was returned with passenger side seat all the way to the front with seatback bent all the way forward. Not a great way to return car to owner. Vinyl door step should have been cleaned and passenger seat should have been placed in correct seating position. Five star except for above noted. More

Everything was great. I am impressed with the service. Appreciate keeping me posted all the time I am impressed with the service. Appreciate keeping me posted all the time More

Always polite and professional and go out of their way to provide substantial customer service! provide substantial customer service! More

Kelli and Stan are excellent communicators. They thoroughly explained every repair necessary for my vehicle performed all necessary repairs and updated me with each step. They completed along t They thoroughly explained every repair necessary for my vehicle performed all necessary repairs and updated me with each step. They completed along the way. They went above and beyond finding parts that are very rare for my 2015 Dodge Viper. More

Great service. They did a great job of communicating the price and timing of the needed repairs. Car was done on time. They did a great job of communicating the price and timing of the needed repairs. Car was done on time. More

I was very impressed with their service the process of purchasing my new vehicle. Although I was promised to have my sunvisors fixed, and this sales rep did not follow through with this. I did give them o purchasing my new vehicle. Although I was promised to have my sunvisors fixed, and this sales rep did not follow through with this. I did give them one reminder call with no return call back. More

I experience was excellent! . The services were done promptly and properly. The shutter services was great too. . The services were done promptly and properly. The shutter services was great too. More

I brought the car in because Warning lights, lights were showing up on the dash I spent about $1650 and I’m still having the same problem plus now my cruise control doesn’t work I will probably have to brin showing up on the dash I spent about $1650 and I’m still having the same problem plus now my cruise control doesn’t work I will probably have to bring it in again, and hopefully you can fix it More

I had a very difficult time with Carlos. His general understanding and knowledge of service was not very good. As a retired Stellantis employee I understand service and asked detailed ques His general understanding and knowledge of service was not very good. As a retired Stellantis employee I understand service and asked detailed questions. For example: "Once you receive the part, how long will it take to complete the repair?" Answer: "Well, I can't' order the part until Saturday." Question: I understand the ordering and delivery process takes a few days. So once you get the part, how long will the repair take?" Answer: When I order the part on Saturday, I won't get a confirmation of delivery until Monday of when the part will be here." Question: "Okay, you order the part on Saturday, you get the confirmation on Monday. Let's say the confirmation says the part will arrive on Wednesday. How long, once you have the part, will the delivery take?" It was very frustrating for me. I could go on, but I think you understand my experience. More

Kelly was extremely professional and answered all concerns. She kept me informed and provided clear results concerns. She kept me informed and provided clear results More