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Naples INFINITI - Service Center

Naples, FL

4.8
60 Reviews

60 Reviews of Naples INFINITI - Service Center

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June 04, 2023

Naples was not the dealer I purchased from, although I wish it was, since they had no cars after the hurricane. The dealer in Michigan was the worst, while Naples was the best! More

by Syginsberg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no names
Jun 05, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs. Hopefully the next time you are in the market for a new vehicle we will be your first choice.

March 30, 2023

Bryan made our experience successful. our loaner car made our trip and he lined everything perfectly. More

by rpotts7541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ullum
Mar 31, 2023 -

Naples INFINITI responded

Thank you for the 5 stars and for the review! We try our hardest to earn your business every time you visit our showroom. Have a great weekend!

March 27, 2023

Service Department is 5 star. Quick and easy drop off and pick up. Sales department leaves me less than interested in buying another vehicle from them. Felt hustled like I was b More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ullom 5 star
Mar 28, 2023 -

Naples INFINITI responded

Thank you Eddie for the 5 stars! Our service department tries their hardest to earn your business every time you trust your car to us for your service needs.

February 13, 2023

This is the best dealership in the country! I have always had a great experience when my vehicle needed serviced. Everyone has been helpful, pleasant and very efficient. They take pride in thei More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DYLAN JONES
Feb 14, 2023 -

Naples INFINITI responded

Thank you for your praises! We try our hardest to give you a great experience when you bring your vehicle in for service and get you back on the road as quickly as possible.

January 23, 2023

The dealership is very clean, and modern. The advisors respond to calls promptly and appointments are available quickly. The repairs have always been done correctly and the car is returned cl More

by toport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Jan 24, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to Naples Infiniti for your vehicle service needs. We try our hardest to get our customers in for service as quickly as possible.

September 22, 2022

awful experience on more than 1 occasion! ! Service manager Mike is rude.... service dep unorganized.... " Ill have your service advisor call you right back " several days in a row, come to f More

by rwolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Lichtenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Naples INFINITI responded

We are very sorry to hear about your experience. Certainly this is not the level of customer service that anyone should experience.. You can expect a call from our Director of Fixed Operation, Skip Roth to hear more about what happened. If you would like to reach him, you certainly can at sroth@naplesinfiniti.com. Again, our sincerest apologies.

June 25, 2022

Excellent service and a pleasant atmosphere would best describe my visit to the Naples Infiniti dealership to get an oil change. My service advisor was Dylan Jones and he couldn't have been more professio More

by CPAKn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
Jun 26, 2022 -

Naples INFINITI responded

Thank you for the 5 stars! We are happy that you came to Infiniti for your oil change and had a great experience with Dylan!

May 25, 2022

Great cars great service very professional with sales and service. Had 10 infinity from there More

by Carguy gerry 951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Roland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Naples INFINITI responded

WOW! Thank you for being such an amazing repeat customer! We are happy to hear that the service department was able to help you once again.

Jun 12, 2022 -

Carguy gerry 951 responded

You are welcome

May 05, 2022

At the weekend don’t have a good costumer service. Only two. You need to put more people. Thanks More

by Adria2mr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Jun 12, 2022 -

Naples INFINITI responded

I'm sorry you had an unfortunate experience. Please reach out to Mike Lichtenthal at 855-425-8795 to help us understand a little more of what happened. Still, thank you for your feedback, we always strive to make ourselves better.

April 03, 2022

Best service, good Professional staff- Greg was the Best. Very knowledgeable and helpful. Car wash a plus. . I would highly recommend Infiniti cars to my friends. More

by Narhanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg - service Dept.
Apr 04, 2022 -

Naples INFINITI responded

Great to hear Greg gave you such great service. Have fun in your shiny clean car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

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