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Napleton's Aston Martin Downers Grove
Downers Grove, IL
785 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 785 reviews
April 10, 2024
Excellent customer service, great cars and they work with you on price.. I highly recommend this dealership.. you on price.. I highly recommend this dealership.. More
by MarioCaruso 124
Employees Worked With
Helpful April 10, 2024
Excellent service, Miss Margarett is truly very nice, polite and well spoken person with excellent experience to complete my deal. polite and well spoken person with excellent experience to complete my deal. More
by Mohammed Ahmed
Employees Worked With
April 03, 2024
Agnes was awesome. Went above and beyond. Great stress free car buying. Great people. Highly recommended! Went above and beyond. Great stress free car buying. Great people. Highly recommended! More
by bmanta1
Employees Worked With
April 01, 2024
Agnes was great and really took the time to make my experience great at Napleton Downers Grove. Also a big thanks to Conner too. experience great at Napleton Downers Grove. Also a big thanks to Conner too. More
by manofmusic4u
March 22, 2024
Every member of the staff at Napleton Aston Martin was professional, direct and a pleasure to do business with. I dealt specifically with Margaret, Perry and Prerak and I believe my concerns and questi professional, direct and a pleasure to do business with. I dealt specifically with Margaret, Perry and Prerak and I believe my concerns and questions were addressed appropriately and in a timely manner. I felt confident and assured that I would be treated fairly with honesty. Every component of the deal was handled efficiently! More
by Kcandlogs
March 19, 2024
Margaret and the staff helped get me into my dream car and I couldn’t be happier with their services. Professional, friendly, and fun to work with. and I couldn’t be happier with their services. Professional, friendly, and fun to work with. More
by Jbetzelos
Employees Worked With
March 13, 2024
Dealership was Very nice and courtesy, Car representative was easy and a pleasure to work with was easy and a pleasure to work with More
by RDUNN
March 08, 2024
Felt entirely rushed throughout the entire purchasing process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced an process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced and the brakes were done. FFW 3 weeks after I have had the car the oil change indicator is on and they say “well there are laws against waste and since the oil change light wasn’t on we didn’t do it” seems like changing the oil when it’s due within the next month isn’t that wasteful. Would not recommend working with this dealership. Luckily they had the exact car (trim and color) I wanted otherwise I would have gone somewhere else and will definitely next time. More
by brianzalenski
Employees Worked With
March 05, 2024
Fantastic customer service very friendly and knowledgeable definitely worth your business. Very pleased with our purchase. knowledgeable definitely worth your business. Very pleased with our purchase. More
by Punksboops
March 01, 2024
Great dealership! Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen. Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen. More
by Lupori13
