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Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
305 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 305 reviews
March 11, 2024
This is the worst dealership I have been to…… I brought my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NO my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NOT BUY OR TAKE YOUR CAR THERE TO BE FIXED! It’s a xxxx shame…..Raphael started off ok but then when they broke my car it turned into a whole different story…. BEWARE More
by Tamleelovesjesus
Employees Worked With
Raphael
Helpful May 27, 2023
Went to see a used truck they had advertised. Total Bait & Switch. This is a very unscrupulous outfit. Beware they are bad news. Total Bait & Switch. This is a very unscrupulous outfit. Beware they are bad news. More
by MrsLeeVee
Employees Worked With
unknown who I talked with
April 25, 2023
STAY AWAY FROM THIS DEALERSHIP! But, if you decide to buy from there, beware! They slip in a $5000 market adjustment (or possibly more) into your finance contract, and never point i But, if you decide to buy from there, beware! They slip in a $5000 market adjustment (or possibly more) into your finance contract, and never point it out to you! They also do not ever go over the actual finance contract with you, as other dealerships normally do at the time of purchase. Sure, they have you sign it; they mix it in the middle of all the other paperwork they have you sign, after keeping you there negotiating and waiting for hours, well past what time you have to spare. They do not respect you or your time; if they did they did, they would make an honest deal with you and would NOT hide markups in the finance contract. AND THEY WOULD GO OVER THE FINANCE CONTRACT WITH YOU! They do not want you to see the markup adjustment they add to the price of the vehicle over the listed price! In my case, it was a $5000 markup, above the sales price label on the vehicle and the price listed on their website. I caught it the same night as the sale, and came back the next day and they would not redo the contract or cancel the contract and return my trade. Now I am taking them to arbitration. More
by James B
Employees Worked With
Malik, Carlos and Joshua Lovelace
February 09, 2023
I went in for service appointment. I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me d I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me down. He made sure I didnt pay for something I didnt need. He took very good care of my car and I. Will always go back to him. Hes awesome. He better not leave there. Lol More
by Shanonalli
Employees Worked With
Larry
December 09, 2022
Dan Nuguyen, sales dude, at Napleton-Kissimmee was very helpful in giving me all the information that I wanted w/o having any pressure from him or that "sales manger" some places I call them gorillas with helpful in giving me all the information that I wanted w/o having any pressure from him or that "sales manger" some places I call them gorillas with gold chains, but NOT HERE, just like the commerical, Thank you Dan. More
by David, not the baseball player
Employees Worked With
Dan Nguyen
October 19, 2022
STAY AWAY! I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 mont I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 months ago from napleton broke off and i figured this was their poor work. I Was told they would call me back the following day. 2 days past and never received a call! I tried calling and also request to speak with management but was placed to voice messages.I drove back today and demanded my truck back because of poor service. Funny how an employee outside told me, this is the worst dodge dealership in FL. Took my Ram to Central FL Dodge who insured me their customer service and work is by far better than napleton who get many unsatisfied customers. More
by Rmaldo4398
Employees Worked With
Service dept
October 17, 2022
Went to service on Saturday for oil change made an appointment took 3 hours just for oil change but what really pissed me off was when I asked service writer if he could check my door panels is coming appointment took 3 hours just for oil change but what really pissed me off was when I asked service writer if he could check my door panels is coming apart on my 2019 dodge charger to check if my warranty would cover it 3 times I was cut off by saying no u have to call make apoint to diagnose and see if it covers it mind you i bought 3 vehicles from them u think they can just run vin number see if it covers it then schedule it but to upsell u they have time to check that I was going to do other stuff to the car there but was so pissed decided going elsewhere taking my business elsewhere won't buy from them again totally disappointed More
by spr123josue
Employees Worked With
Larry
October 08, 2022
I have a 2021 RAM with 17,000 miles, the differential broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix it! I'm absurd a commercial truck that has many running they don't have parts or they don't fix it because it's warranty. Super unhappy I will sell and buy another brand, I have 2 rams one 2021 and another 2022, never again More
by Juliano
Employees Worked With
Napleton's
September 29, 2022
Mr. Saunders, now I know why your dealership runs so poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publi poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publically to my review without paying any attention to what you are writing. Once again, my jeep was in the shop for 4 weeks, I did not get a loaner when my jeep was getting fixed, and the service manager acted like he was doing me a favor by not charging me for a loaner I did not get. The service department charged my extended warranty for a rental even though I did not get one. But the end of the story is that my jeep has broken parts under the hood, the engine makes a rattling sound that was not there before, and the hood, the fenders, and the inside were dirty. I suggest that next time Mr. Saunders, you, and your staff be more careful how you address your customers because Mr. Justin the service advisor disrespected me several times by addressing me with a street nickname instead of my name or last name, and you should look into what happens in your dealership before responding to a review from a respectful customer. I hope next time I hear from you, is to let me know a time and day to bring my vehicle back to make things right for once. The following step will be to contact the BBB to generate a formal complaint against the Napleton Chrysler Jeep Dodge Ram of Kissimmee, FL. More
by ibri24
Employees Worked With
Justin Service Advisor, and Service Manager
