Napleton KIA of Carmel - Service Center

After receiving two recall notices for my 2015 Kia Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the servic Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the service team (Ryan was my point of contact). They provided an anticipated time of completion, and were finished before that time, which was a wonderful surprise. And the icing on the cake... they washed my vehicle, which was very much appreciated! I would give more than five stars if possible. Highly recommend! More

got out of there very quick and easy VERY NICE CLEAN AND got out of there very quick and easy VERY NICE CLEAN AND FRIENDLY. great service . got out of there very quick and easy VERY NICE CLEAN AND FRIENDLY. great service . More

Best customer service I have ever had both sales and service service More

Went there to get a tire change that I had under the warranty that I purchase when I bought the car which covers my tires and rim on my car, paid an extra 3K for. Got there at 8:15am and left at 11:10am warranty that I purchase when I bought the car which covers my tires and rim on my car, paid an extra 3K for. Got there at 8:15am and left at 11:10am there were 3 people in front of me and they were in and out within a 1 hour and a half. But the service department spent 2 and a half hours trying to convince me that my warranty was not valid even though it was on the paperwork. Granted that I only had the car for last than 2 months so how would the warranty not be valid. I felt like that they were trying to get me to pay so they wouldn't have to go through the warranty company. They finally got it resolved and changed my tire, not only that they left dirty foot prints in my car when they was done. I had my K5 for a little last than 2 months love my car but there service department sucks. I have been to 2 different Kia service departments and received poor service from both. The other one on Shadeland don't never answer there phone. When my lease is up I won't be getting another Kia if they can't handle minor problems how they going to fix major ones. More

Nitemare Wish i read reviews before doing business. not enough room to write my whole experience. Wont ever go or recommend anyone. After almost 10 times back&forth over a repair that was not originally ma enough room to write my whole experience. Wont ever go or recommend anyone. After almost 10 times back&forth over a repair that was not originally made .Kept my car a mos to get a part &installed. Tried to even sell me a rip off repair warranty for high interest rates Servicemanager dishonest ,rude disrespectful unprofessional.Still my car dont run any better than before repairs. They should be shut down for having dishoneat employees working for a creditable dealership. More

Napleton Kia is a stand up dealership! Took great care of me and my car! Got a loaner, awesome customer service! Dealer is in Carmel. I’ll be back! me and my car! Got a loaner, awesome customer service! Dealer is in Carmel. I’ll be back! More

Andrew went above and beyond to help me with car, get the transmission flushed/exchanged, and get it done in a timely fashion. Kind, efficient, effective were his team! I absolutely would recommend Andrew, h transmission flushed/exchanged, and get it done in a timely fashion. Kind, efficient, effective were his team! I absolutely would recommend Andrew, his team, and Kia Napleton! I’ll be going back when my car needs serviced again. More

Great service. They were able to get me in same day and within 1-2 hrs of making the appointment. Thanks to Brian in service. I waiting while they serviced my vehicle and Brian kept me up dated on the pro within 1-2 hrs of making the appointment. Thanks to Brian in service. I waiting while they serviced my vehicle and Brian kept me up dated on the progress of the work they were doing. He always goes out of his way to help you. Thanks Napleton Kia More