Napleton's Auto Park of Urbana - Service Center

Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an inconvenience to the customer who has scheduled time off work to bring the car in. It’s a lot of runaround and excuses. If it wasn’t for the recalls I would never go to this dealership. They are inept, incompetent and very disorganized! More

Needed a last minute repair to my Land Cruise before a long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. More

Excellent oil change and alignment service for Tacoma. Seems better than other states' dealership in the region, will return for future services Seems better than other states' dealership in the region, will return for future services More

Todd - service rep is excellent- always helpful and able to respond to needs (scheduling, shuttle service, etc.) to respond to needs (scheduling, shuttle service, etc.) More

Want to thank my service advisor Todd for his explanation of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience More

I really appreciated his communication and follow up as my car was serviced. Nick is a great asset to your dealership. my car was serviced. Nick is a great asset to your dealership. More

Absolutely, here's a review for Napleton Toyota: - I recently had the pleasure of visiting Napleton Toyota for service on my vehicle, and I must say, the experience exceeded my expectations. From star I recently had the pleasure of visiting Napleton Toyota for service on my vehicle, and I must say, the experience exceeded my expectations. From start to finish, the staff exhibited professionalism and a genuine commitment to customer satisfaction. Firstly, scheduling an appointment was easy and convenient. Roger is courteous and knowledgeable. During the service, I was kept informed of the progress and any additional recommendations for maintenance by Roger. Overall, my experience at Napleton Toyota was exceptional. The team's dedication to customer service sets a high standard in the industry. I highly recommend Napleton Toyota to anyone looking for reliable service and a positive dealership experience. More

This is the same truck that had a check engine light since day one. All this service center is a parts replacement depot. Two times there they have broken 1. My hood release, then tried to charge me. 2. since day one. All this service center is a parts replacement depot. Two times there they have broken 1. My hood release, then tried to charge me. 2. This time they broke and put a ding in my gas cover plate. This truck is a complete piece of junk and Toyota refused to make it right. More

Roger is always extremely helpful everytime I need to get in there the response is fast and friendly! in there the response is fast and friendly! More

Really quick service. Staff was nice. Glad I chose to do service on a sunny Saturday Staff was nice. Glad I chose to do service on a sunny Saturday More