I hate to admit this, but after buying my Kia I hated the service I would from local dealerships in Palm Beach County. I would have to drive 1 hour out of my way just to find a location where the service team was nice, accurate, and actually cared about my car.
After receiving my 6th recall I decided to give my neighborhood Napleton Dealership a visitl. I was warmly greeted by Crystal. She was super efficient and caring. She was able to schedule the car for service the same day, and even sold me new tires during the transaction. I took advantage of the complimentary ride to work feeling like I would never see my car again. Typically, dealerships hold your car hostage when you do not wait in the showroom, so I was not hopeful I would see the car again that day.
Three hours later I received a call from Crystal that the car was done! I was shocked. The car drives like brand new, but what is more impressive is how one person at the dealership can change so many negative opinions I held for so many years. Thank you for having such a fantastic person on your team. She is a game changer, and I will not go anywhere else as long as she is around.