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Napleton Northlake KIA - Service Center
Palm Beach Gardens, FL
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Napleton Northlake KIA - Service Center
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November 29, 2023
Service department is terrible, worst experience ever. My 1.5 year old car sat there for 28 days. Save yourself the trouble and drive the 18 min south to Greenway Kia, my car was up and running in 3 days, My 1.5 year old car sat there for 28 days. Save yourself the trouble and drive the 18 min south to Greenway Kia, my car was up and running in 3 days, it was a warranty issue that Napleton I guess just didn’t want to deal with. More
by druon10
Employees Worked With
Giovanni, Danny
Helpful July 01, 2023
Irresponsible returning calls and lost my car key during service. Car was not fixed. When open to look for key they scratched the car. No responsibility taken. No body to contact for help. service. Car was not fixed. When open to look for key they scratched the car. No responsibility taken. No body to contact for help. More
by Julioctoucet
Employees Worked With
Dimitri
November 28, 2022
Poor customer sercice at this dealership. I booked my car for diagnostics for last Friday & it still has not been done. Until this morning (Monday) I could not even get anyone to call me ba I booked my car for diagnostics for last Friday & it still has not been done. Until this morning (Monday) I could not even get anyone to call me back or tell me what was oing on. On Friday I had been told they didnt know if they could get it finished, if not it would be finished Saturday. Vemoy was my contact for the service dept and she did a really poor job of telling me the truth. More
by Niro
Employees Worked With
Vemoy
July 26, 2022
Excellent experience! From the phone call to make an appointment for service, to dropping off the car and returning to pick it up. Polite, courteous and professional staff From the phone call to make an appointment for service, to dropping off the car and returning to pick it up. Polite, courteous and professional staff. Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for Napleton Northlake!! More
by Brooke P
Employees Worked With
Robb Minier
July 26, 2022
This dealership's service center consistently exhibits fairness, hard work and skilled craftsmanship. You all are appreciated in times where its much needed! fairness, hard work and skilled craftsmanship. You all are appreciated in times where its much needed! More
by Ben K
Employees Worked With
Robb Minier
July 26, 2022
I would add a ++ to the 5 star rating for Napleton Northlake if I could! They are truly the best ...my car broke down and they came to pick me up the same day. This by far, is my best experience at a Northlake if I could! They are truly the best ...my car broke down and they came to pick me up the same day. This by far, is my best experience at a dealer's service center. More
by L Fitzgerald
Employees Worked With
Robb Minier
July 26, 2022
Recently experienced a very difficult situation out of town related to a tire blowout. They went beyond the call of duty and helped us resolve our issue with professionalism and "true" care. town related to a tire blowout. They went beyond the call of duty and helped us resolve our issue with professionalism and "true" care. More
by A Miera
Employees Worked With
Robb Minier
July 25, 2022
I've been there several times, the manager Robb was such a great help. They made the process so easy, I recommend at least giving them a try. They definitely have a long term customer in me. a great help. They made the process so easy, I recommend at least giving them a try. They definitely have a long term customer in me. More
by Lara J
Employees Worked With
Robb Minier
