Napleton Westmont Porsche - Service Center

Extremely pleased with the second delivery service provided by Paul Bilek. Coming to our home I order to address an issue was going above and beyond. provided by Paul Bilek. Coming to our home I order to address an issue was going above and beyond. More

Napleton is my car family. Every interface is professional and they nurture the Porsche culture. I always receive prompt and thorough attention. They treat my 911 as their own. Every interface is professional and they nurture the Porsche culture. I always receive prompt and thorough attention. They treat my 911 as their own. Finally, the follow up is what I appreciate most. More

Shiraz has been wonderful with all my cars especially with technology! Will continue to buy more cars and get tech help from him! with technology! Will continue to buy more cars and get tech help from him! More

I have frequently worked with Tony Busgoue as my service consultant when I bring my car in for service. Tony goes out of his way to address my car needs and provide assistance with making sure I am comforta consultant when I bring my car in for service. Tony goes out of his way to address my car needs and provide assistance with making sure I am comfortable while I wait or ensuring I have a loaner vehicle that meets my needs. I appreciate Tony's excellent customer service and will look for him for all my car service at Napleton Westmont Porsche. More

Very excited about our new Porsche Macan. It is beautiful and wonderful...and well deserved by by wife of 43 years. The icing on the cake was the prompt and courteous after sales service fr It is beautiful and wonderful...and well deserved by by wife of 43 years. The icing on the cake was the prompt and courteous after sales service from both the sales rep, Lance, and the Porsche Pro, Cody, who actually came to our house to resolve a 'user error' regarding Home Link. Cody did an excellent job as well patiently walking us through the user interface and setting up options for us. Job well done and greatly appreciated. More

Mike Lee was very friendly and knowledgeable. He kept me informed all the way through the process.Cody Coha Always great at showing me how this wonderful car works! informed all the way through the process.Cody Coha Always great at showing me how this wonderful car works! More

Let me start here. I recently brought my 2017 Macan in for recall work. They had it for several days. Even though you make an appointment, I can't recall every getting my car back in one or two days (e for recall work. They had it for several days. Even though you make an appointment, I can't recall every getting my car back in one or two days (even for fixing a flat tire). But, when I did go to retrieve my car, they couldn't find it. Yup, turns out they gave it to someone else. They claim they released to a porter from another dealer. So, you have a dealership that sells super sportscars, many of which are well of $100,000 and they just flip the keys to someone who comes to pick up a car. How does this happen? This was the last straw for me. The dealership really didn't offer anything other than given me a break on my next service visit! I owned a 2010 Carrera S. I used to store it with them. When I picked the car up, year after year, they would just through the car cover in the hood along with the charge. When I gave the car, it was neatly folded into the carry back and the charger in its box. On one occasion, the car had CANDY WRAPPERS on the floor, and grease all over the driver side map. My Panamara was a 2012. I got a flat downtown, and Napleton was of little help and neither was Porsche roadside assistance. When I did get the car towed to them, they had it 3 days to repair the tire. I can go on with poor experiences with these guys. I also believe that Napleton is overpriced. I got a quote for a service interval on my Macan of $2,200 at Napleton and was able to get the same work done for $800. I bought all 3 cars from Kerry Terlep. Just a note. When I came to pickup my Macan, Kerry was all smiles and "glad to see ya - let me know if I can help you." That was until they couldn't find my car and then I couldn't find Kerry. He is a fair whether advocate - happy to sell you a car but not around when things go wrong - and they will at Napleton Porsche. I dealt with these guys for 8 years and 3 Porsches. I would not recommend them to anyone. My experience with the Porsche product is great - but I have not sold off all of my Porsches because it isn't worth dealing with bad dealerships and bad service. More

Tony Busuego was awesome to work with. He made everything work out!!! very Passionate about his job! Awesome guy! Definitely recommend working with him & asking any questions. work out!!! very Passionate about his job! Awesome guy! Definitely recommend working with him & asking any questions. More

Great Service Experience from Kevin! I recently worked with Kevin Anderson for some work on my 911. It was, by far, the best experience I've had with service on any of my Porsches over th I recently worked with Kevin Anderson for some work on my 911. It was, by far, the best experience I've had with service on any of my Porsches over the last 7 years. Great communication, easy to work and consistent communication during the process. More