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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.6
1,808 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,808 reviews

April 02, 2024

Was able to schedule an oil change for after my workday and use a coupon for additional savings. Also was able to catch up on the daily news while waiting in the customer lounge. More

by adamssylviar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Harris
Apr 04, 2024 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 18, 2024

Absolutely delightful. It’s the first time I have had such a good experience at a Dealer. Ms. Latonia was amazing. The rest of the staff I dealt with were great as well. Hi More

by Pegasus1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 06, 2024

No pressure went I was contacted and easy process when purchasing. Was shown the service area for future reference. Best car buying experience I ever had. More

by richj65il
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2023

Latonya sold my Venue to me and has now hooked me up with a Kona. She is good. I highly recommend her. More

by yford67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 04, 2023

I have purchased 2 vehicles prior to the one I purchased today. I had the pleasure of doing business with the Salesman, Alvin Locke and it was an absolute joy dealing with him and the ease of the purchase. More

by Robertjg4446
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Locke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 04, 2023

I have purchased my last 3 vehicles with this dealership and each experience has been a blessing. Alvin Locke the salesman at my latest purchase was superb. He is kind, understanding and a wonderful salesm More

by Robertjg4446
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Locke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 17, 2023

I took my '22 Tuscon in for service and would like to commend Aurelia Houston!! She made a change to the speedometer display on my vehicle that had been an issue for me since I purchased the car. She h More

by lindseyodeborah
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Aurelia Houston
Oct 20, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

October 13, 2023

On today, October 13th, 2023, I was blessed to purchase a 2024 Kia K5 that I had custom built. My Sales Consultant, Lord Obaroghedo, was incredible throughout this experience. Ryan (sales manager) and Tim (f More

by LaKendric Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lord, Obaroghedo
Oct 16, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's River Oaks Kia as your first choice for all your vehicle needs. Safe travels!

October 04, 2023

Inquired carnival SX silver or white on grey and their trying to sell a lx or ex and told me I was wrong about my inquiry when I was right More

by Nick
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Talked to Tiffany through text. Was never in dealer. And never will be after that
Oct 05, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Nick, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us at (708) 868-6500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

September 14, 2023

Great staff. Will go back and refer family members to also go there for vehicles. More

by Mason0882
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Obas
Sep 17, 2023 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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