We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bunch of online research and comparison shopping, then ended up making a deal with Napleton. Some of the dealers in the Chicago suburbs were cheaper, but when you factor in a higher sales tax, and the convenience of doing business locally, we took the deal with Napleton. The only surprise was that there was an additional $399 charge for "dealer accessories" that wasn't disclosed to us ahead of time, but we felt like we had gotten a fair price, so we didn't mind too much. Most of prep was done in advance, so we just had to show up, review and sign the paperwork, and go over the features of our new vehicle. Process was relatively quick and painless.