Napleton Westmont Porsche

Adam did an amazing job getting my care deal done in a day and Blake and team made it seamless. Great bunch of guys overall. Hope to get the same experience when I go back for service. day and Blake and team made it seamless. Great bunch of guys overall. Hope to get the same experience when I go back for service. More

The worst, and I mean the absolute WORST, customer service from a dealership that I have ever received in my lifetime. I will never ever step foot in this dealership and purchase a vehicle from them. service from a dealership that I have ever received in my lifetime. I will never ever step foot in this dealership and purchase a vehicle from them. The completely wasted my time and took me as a joke. On July 27, I called to inquire about a 2019 Porsche Macan with a few thousand miles on the car. It was listed online for $51,000. Due to covid, I wanted to settle on the out the door price with them over the phone rather than going in to settle the deal. I had mentioned that there was a 2020 Porsche Macan (new) with an out the door price of $54,500, from Motor Werks over in Barrington. I asked Scott Hall to check with his manager and give me a call back so that we can settle on a price. He told me he would give me a call back that day, and I never heard back from him. Two days go by, his manager calls to see if I had been given an update on the vehicle, I told them no and no one has reached out. He apologized and said that he would get back to me later that afternoon. Days go by, and STILL no phone call return from the dealership. At this point it is August 7 and I call to see what is going on, and they told me they sold the vehicle on August 6. So, from July 27 to August 5, they decided to take me as a joke, then sell the vehicle as they had me waiting around. On August 8, Scott had the nerve to email me saying “The price on that vehicle is $51,000.” He himself does not even know it was sold! They are so lost; they do not communicate with one another. They did not even give me a courtesy call to let me know the car was sold. Absolute worst customer service I have ever witnessed in my life. Do not go here. There are other dealerships who will treat you as a human and not as a dollar sign. Don’t waste your time with these guys. More

Shameful customer service This was my worst dealership experience in my life. We had made an appointment to try a Macan. First, they couldn't really pair us with the person we This was my worst dealership experience in my life. We had made an appointment to try a Macan. First, they couldn't really pair us with the person we schedule the appointment with. Fine. Then, our new sales associate took us to his office and wasted our time looking at the vehicles on the screen, despite the fact that we had specified the ones we were interested in before the visit. Fine. The worst part was when we asked to test drive a vehicle. The sales associated made us wait 5-10min to then come back saying the vehicle was not available. Then we ask to try 2-3 more or frankly ANY vehicle. The issue occurred again - we waited for 10min for him to check with coworkers and he came empty handed saying the vehicles were not available. We wasted a lot of time and felt disrespected. It is completely unimaginable and unacceptable that something like this would happen at a Porsche dealership. Thanks to this experience, we will DEFINITELY steer away from buying a Porsche. You should be ashamed on how you treat your customers. More

Scott is a good guy, he tried his best and negotiated pretty well for what he was given. However, this little rat named Vic Vibhakar had no respect for anyone, we didn't want to buy the car for his askin pretty well for what he was given. However, this little rat named Vic Vibhakar had no respect for anyone, we didn't want to buy the car for his asking price and he turned into a complete smartass , avoid this dealer if he's there. Apparently Neby also lied to Vic and said over the phone that we didn't want to negotiate and just buy the car for the price he wanted, but we were told we were coming back to negotiate with them. They wasted our time and we just got disrespected. Sorry you didn't get your comission, Scott More

Don't waste your time with this dealership. Vic gave awful customer service. It was his way or the highway. Just because you don't spend spend over $100K in a car doesn't mean you should be treated in awful customer service. It was his way or the highway. Just because you don't spend spend over $100K in a car doesn't mean you should be treated in a disrespectful demeaning sarcastic way. Every answer i gave this guy Vic he returned it with a sarcastic remark. In the end we couldn't agree on a price we respectfully get up and I said "you have our number, call us if you change your mind". Vic answers back laughing "why should we call you, you have our number". The previous day Nebi sales manager called us back to renegotiate terms. Of course he wasn't there when we came and dealt with vic. Like I said, vic not very good with customer service. Plus vic never wore his mask while talking to him. More