Napleton's Arlington Heights Chrysler Dodge Jeep Ram

People should be careful if they decide to buy a car with the Napleton Off Lease dealership! Their business practices are not proper in that they advertise online in places like cars.com at one price, and th the Napleton Off Lease dealership! Their business practices are not proper in that they advertise online in places like cars.com at one price, and then they change the price when the Customer drives out to their dealership. On my particular deal, they priced the car that was listed on Cars.com for $15, 995, which had been declining for 2 months, and then when they presented the initial deal sheet it was listed $3000. more! They said they had to spend a lot on inspections and such, but they wouldn't show any of that detail. They also added bogus additions like finish and stain protectant ($2995) maintenance services ($199), and something else that made no sense for $1500. Of course, I declined all of this nonsense and pushed on other things to reduce the overall price. Honest consumers SHOULD NOT have to do this. The people seemed nice, but I cannot forgive this deceptive business practice. In fact, I believe the @Illinois Attorney General or any government agency that is responsible for overseeing the auto dealership industry should launch an investigation into Napleton. This is an unacceptable way to run a business. When I told the GM that I would be writing a review about this, his response was that anything less than 4 stars would impact all of the people in the dealership. Again, unacceptable! Your treatment of Customers is the cause of any bonuses to be lost by the employees! It's not proper to try to guilt a Customer into giving a good review, especially when it is not deserved. I took pictures of all the listing on cars.com to maintain evidence. I urge anyone who sees a care listed by Napleton online to print screen everything they list and take it to the deal meeting and be prepared for the "bait and switch" dance you will have to play. You can get a good car, but it really shouldn't be like this. As always, buyer beware! More

I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

Probably one of the best dealer shops I have shopped with in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business he in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business here. Highly recommended. More

Very disappointed. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. Wanted us to pay full price even though advertising discounts. False Advertisement!!! More

Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered with a full wrapped warranty on our RAM (and maintenance and tire and wheel protection, too) Can’t say enough great things about the team here. Ask for Joey and Kissy when you stop in. More

Very reliable always helping me out when I come here always been very nice to me Rick Multeri always been very nice to me Rick Multeri More

This is my 3rd Jeep from Arlington Heights CDJR. Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else More

Allan Weissman in Service was kind and professional and thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me to return for my future service needs although not the closest dealer in my area. Overall satisfying experience and will return as needed. More

This was my first time buying a Jeep at this dealership! All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fanta All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fantastic. My 2024 Black Willys Jeep Wrangler is amazing and love driving it. The entire process was smooth and at no point was I pressured to purchase a vehicle. The dealership is clean and has a friendly environment. I would highly recommend using this dealership for your next Jeep purchase! Thank you Sam R ( Realtor ) AA More

I felt Discriminate against! !! ELVIR HAMVIIC was very dismissive . My husband and I came in to look for a vehicle for my college student Elvir met us at the front door didn't ask !! ELVIR HAMVIIC was very dismissive . My husband and I came in to look for a vehicle for my college student Elvir met us at the front door didn't ask us to sit down at his desk stated he was going to get the keys came back told us the muffler was being fixed and walked away,I have never so disrespected. I definitely don't recommend if your African American!!! More