Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
139 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
I Took My Durango to get it checked out because it was leaking oil and it was making a sound I was told that I need it to pay $197 to get a diagnostic so I dropped it off I got a call the next day and leaking oil and it was making a sound I was told that I need it to pay $197 to get a diagnostic so I dropped it off I got a call the next day and they said that they could not find what was wrong with my truck that i need it to pay them another 3 hours to get a diagnostic. because the truck did not had any check engine light on and my warranty did not cover because I went over 800 miles. I went to pick it up and no were in the report I got from the rep did it said anything about the oil leak or what the sound was. worst experience from any dealer that I have Deal with. More
Probably one of the best dealer shops I have shopped with in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business he in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business here. Highly recommended. More
This is my 3rd Jeep from Arlington Heights CDJR. Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else More
Allan Weissman in Service was kind and professional and thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me to return for my future service needs although not the closest dealer in my area. Overall satisfying experience and will return as needed. More
Wanted to give a shout out to our sales advisor, Alan Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and f Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and feel he is knowledgeable and extremely considerate. We have confidence when we bring our car in and that means a lot. He is sensitive to having cars repaired in a timely fashion. He has a great personality...thoughtful, knowledgeable and funny! Carol S. More
My star rating is for the service department, specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a customer whose vehicle is in the shop. Steven Parnow is the service department manager. He also deserves recognition for being involved in the repair of my truck. Without these 2 on my side, I am not confident that Stellantis would have provided the parts this year. While I may not be the biggest fan of Stellantis and their ability to supply their dealers with parts. I 100% trust the service department at Napleton's Arlington Heights CDJR to keep our fleet on the road. More
The Napelton dealership the service people are always very nice very accommodating very respectful explains what’s happening with your service very nice very accommodating very respectful explains what’s happening with your service More
Great experience, very fast 1 day turnaround for service issue on my compass. Joanne stickles was very polite and communicative, will be coming back highly recommend her. issue on my compass. Joanne stickles was very polite and communicative, will be coming back highly recommend her. More
Purchased car here 2018. Always receive excellent assistance.. Julian Feliciano helped find an answer to a non-car issue and found correct business to assist us. Bruce/Beth Always receive excellent assistance.. Julian Feliciano helped find an answer to a non-car issue and found correct business to assist us. Bruce/Beth More