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Napleton's Arlington Subaru

4.1

81 Lifetime Reviews

1555 E Rand Rd, Arlington Heights, Illinois 60004 Directions
Sales: (847) 255-5700

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81 Reviews of Napleton's Arlington Subaru

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August 10, 2017

"Disappointed and will not return. "

- Laura

My experience at this dealership was extremely stressful, long, and disappointing. Danny Napleton was the individual that was working with me. On May 19th, I went in to see if they had the exact car I was looking for. I have owned one Subaru in the past and have two others in the household, so I am familiar with these cars. I was at the dealership from 11am until 3pm. I do not feel that the process should have taken that long. Danny kept entering and leaving the room. Danny stated and wrote down that I would receive a specific low interest rate due to having completed graduate school. We agreed that I would pick up the car in three days. However, the car that they had brought from another dealership was not the car that was agreed upon. Danny called me the day before I was scheduled to pick it up and told me that they had "good news." My car had arrived, but that it was a hatch back rather than a sedan that we had originally agreed upon. He tried to persuade me to purchase the hatch back. When I declined, they told me that I would be out of a car for about two months while they wait for the correct car to arrive. When I spoke to Danny, he did not offer me a rental car and told me to "figure it out" myself. I asked him if he could provide me with a rental car because he had notified me of their mistake on such short notice. He stated that he was already losing money on this sale and did not want to pay for my rental. Later, he agreed to provide me with a rental car. Danny stated that he is only able to help me because Subaru got involved and is helping him pay for the rental. Danny left me a voicemail stating that my car had arrived earlier than planned. On June 16 I went to pick up the car. The car was a sedan but arrived incomplete. It was missing the cargo net and star link mirror that was agreed upon. No one apologized. They ordered these things for me and called me when they arrived telling me to make an appointment with the service department to install these things. In the finance department, Tom Schmidt worked with me. I sat in his office for 30 minutes while he made calls for another customer. He made comments to me about this customers credit, such as, "She has bad credit. There's nothing I can do. She won't be happy about this." He also had all of her personal information spread out on his desk in plain view. When he was ready to help me, he stated that I may not get approved and that he would have to tell the bank that I am his cousin for them to consider giving me the interest rate that Danny Napelton stated that I would get on May 19. Tom Schmidt stated that he did not know what I was talking about when I brought this up to him. He also made an unprofessional comment about me having a Victoria's Secret credit card. He then said that I could only get the interest rate I mentioned if I purchased the extended warranty from him. I stated that I would not be purchasing the warranty. After sitting in Tom's office for three hours, the interest rate was approved as long as I provided proof of income. He told me to take pictures of these documents and text them to him. I provided him with all documents on June 19 via text message has he had requested. This seemed like an unprofessional and unsecure way of sending documents containing my information. On June 27, I received a voicemail from Tom stating that I had not provided him with pay stubs from my jobs and that the bank had declined my loan. I called him back to clarify this information. He then stated that he received the pay stubs but that the bank was requesting pay stubs. I asked him to clarify since that is what I had provided him with. He stated in a frustrated tone that "banks want DNA these days." I called him back later that same day to tell him that since he does not know what he needs from me I will be getting a consigner on the loan. I did not want to deal with my car getting repossessed because Tom could not tell me what the bank needs. On July 1 I went to the dealership to meet with Tom and my cosigner to complete the necessary paperwork. Tom said that his system was down, but that we could just sign the original agreement again and that he would mail me the final documentation when it was completed. It has been two weeks and I still have not received this paperwork in the mail. I called the service department six times throughout the day on June 30th to set up a time to get the missing things installed. No one picked up the phone and there was no voicemail available for me to leave a message. When I went to meet with Tom on July 1, I also stopped by the service department. They were very friendly and were able to install the missing pieces of my car on the spot. Overall, the service I received from Danny Napleton and Tom Schmidt was unacceptable, and I do not recommend this dealership. I will not be back for service or to purchase a car in the future.

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Recommend Dealer
No
Employees Worked With
Tom Schmidt, Danny Napleton
August 10, 2017

"Extended warranty "

- Olena 21

After I decided to cancel my extended warranty,I saw the real face of this person (Tom Schmidt)... Absolutely unprofessionall , mean attitude, very aggressive. Be very careful,when they offer to you to buy extended warranty!!!! Unfortunately bad experience

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No
Employees Worked With
Tom Schmidt
July 17, 2017

"Excellent body shop service"

- APA 2013

Ramon was wonderful and timely with my Subaru Forester problem. He was efficient and proactively arranged a loaner car so I can continue working while my car is in the body shop. I was scheduled by my insurance to go to another body shop but I have choose Napleton after talking to him .He has a great customer service ability and I will come back again. Great job Ramon and thanks again.

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Yes
Employees Worked With
Ramon
April 15, 2017

"Disappointing service"

- Dkmcphil

Does anyone happen to know who the owner of Roto Subaru is and how to get in touch with them? We bought a used 2017 Subaru Forrester with approx 7K miles. We also bought the remote starter kit. Joe Bledsoe was a wonderful sales person and has been very helpful to us. We had it about a week and the airbag warning sensor came on. So we put it in to have that looked at and also to have the remote starter put in. Fast forward about 2 and a half weeks we finally get out Forester back. We have our remote starter and they had to replace a wiring harness and air bag in the vehicle. We drive about 20 or so miles today and my wife notices water on the passenger side floor mats. We take the mat up and find standing water leaking from somewhere under the dashboard. We are supposed to take a trip on Easter Sunday and the dealership is closed and we cannot drive our new car and have no access to get a loaner and put this in the shop. It is very frustrating to have no loaner on a holiday weekend, when you expect your vehicle to be operational after 2 and a half weeks in the shop and it have it come back with an issue it didn't have before.

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Recommend Dealer
No
Employees Worked With
Patrick
Apr 24, 2017 -

Napleton's Arlington Subaru responded

Hi Dave, we wanted to thank you for allowing us to work with you to fix this situation.

February 15, 2017

"Ted Hess from Roto Subaru"

- ADRIAN PEPELEA

Excellent experience with Roto Subaru in January 2017, when we bought our new Forester with Ted Hess. He is brilliant, professional, efficient. The rain couldn't stop him neither the lunch time when it was about taking care of his customer. He did everything what was needed for us to have a nice experience buying a Subaru car. Enjoyable experience! Thank's Ted.

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Recommend Dealer
Yes
Employees Worked With
Ted Hess
February 02, 2017

"Service team extremely helpful "

- Joe I IL

This is my 2nd Subaru l've purchased at Roto. Great price and accommodating service team. Recommend this dealership if you want a straight forward buying experience.

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Yes
Employees Worked With
Joe McAvoy
Feb 02, 2017 -

Napleton's Arlington Subaru responded

We really appreciate your feedback. We are happy to hear how wonderful your experience was. Enjoy the new car!

May 16, 2016

"Straightforward and competetive pricing"

- TonyM

Just acquired my 2nd Subaru from Joe McAvoy. Joe is professional and pricing I've received from him is competitive. No doubt in my mind that I will be going back to Joe for my 3rd Subaru.

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Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
May 16, 2016 -

Napleton's Arlington Subaru responded

Tony, thank you for sharing your experience. I will pass this on to Joe. We can't wait to see you for your first oil change!

May 13, 2016

"Horrible"

- Mburvikovs

Absolutely terrible dealership. They lie from the beginning about everything. Do not get tricked into buying here. I've had nothing but headaches working with these unprofessional crooks.

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Recommend Dealer
No
Employees Worked With
Several
May 13, 2016

"New outback"

- Cb2016

I had gone to dealer close to home to bring back 2014 outback lease to new lease 2016 outback paying less than on old lease Joe from Roto was able to beat there price which I didn't let him know. No nonsense purchase like previous from Joe and Roto . came in to pick up when ready didn't have to go in 2 or 3 times. Signing was also quick .

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Recommend Dealer
Yes
Employees Worked With
Joe
May 16, 2016 -

Napleton's Arlington Subaru responded

We are proud to know we were able to make the process great and easy for you!

April 15, 2016

"Purchased a new STI"

- Geno

Had an excellent experience in purchasing a 2016 STI. Joe M. was who I worked with and the process I went through more than met my expectations. I had to order my car, they kept me posted on the status and were very easy to do business with... They have my business now and in the future...

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Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Apr 15, 2016 -

Napleton's Arlington Subaru responded

Thank you for the review and we truly appreciate you leaving your story to share with others. Can't wait to see you for your first oil change!

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