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Napleton's Auto Park of Urbana
Urbana, IL
2,461 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,462 reviews
April 17, 2024
Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. More
by Mike D.
Employees Worked With
Helpful April 17, 2024
They are good. Wait time is low, service admin was friendly, and does not push me to do additional maintenance. Wait time is low, service admin was friendly, and does not push me to do additional maintenance. More
by Jay
Employees Worked With
April 16, 2024
The work at Napleton’s is always done right. The people who work there are always courteous and friendly. My advisor was Todd. The people who work there are always courteous and friendly. My advisor was Todd. More
by Peggy Weinberg
Employees Worked With
April 15, 2024
Todd is always very professional and has a great personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I’m there. More
by jodyfults
Employees Worked With
April 15, 2024
Roger is always a pleasure to work with and gets things done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! More
by candybear1982
April 15, 2024
Recent interaction with service rep Todd @Napleton's of Toyota was very productive & timely. No problems & highly recommended. Toyota was very productive & timely. No problems & highly recommended. More
by cil1rjn
April 14, 2024
Great customer service. Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger t Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger to Toyota. More
by L.C Lomax
April 13, 2024
Cory was very nice to work with and answered all of my questions. The building everyone was welcoming and nice!! questions. The building everyone was welcoming and nice!! More
by brookfran22
Employees Worked With
April 12, 2024
Organized. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. More
by karlafreeze
Employees Worked With
April 11, 2024
This was my first visit with Todd and he listened closely to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! More
by alga_0_broncos
