Napleton's River Oaks Lincoln, LLC

Purchase 1 new tire Called service department to request that tire be available prior to appointment. Employee and I verified the exact tire that I currently have on my M Called service department to request that tire be available prior to appointment. Employee and I verified the exact tire that I currently have on my MKC and he told me that he would order the tire and contact me when available. He returned my call to let me know when the tire would be there so I could schedule when it would be convenient for me to come in. It worked out perfectly and I was in and out in about an hour. Very happy😀 More

Airbaag replacement for our 2005 Red Mustang convertable Very quick service and replacement. Jim Sedivy keep me informed from start to finish, parts ordered, parts in, work done!! Quick and painless On the r Very quick service and replacement. Jim Sedivy keep me informed from start to finish, parts ordered, parts in, work done!! Quick and painless On the road again.... More

2018 MKC power sunroof Thank you to the service department for quick turn around on fixing my sunroof. I was thinking I was going to get my car back in 2 days. I did receive Thank you to the service department for quick turn around on fixing my sunroof. I was thinking I was going to get my car back in 2 days. I did receive a loaner car. Within two hours after receiving the loaner car, I got a call from Vince from the service department and my car was fixed. Excellent work!! Mr. Grevious More

Outstanding experience Mr. Kacy Hale is a wonderful sales consultant, he listened never pushed and was very patient. Mr Hale and his colleagues went above and beyound to a Mr. Kacy Hale is a wonderful sales consultant, he listened never pushed and was very patient. Mr Hale and his colleagues went above and beyound to assist me. Outstanding experience. More

The experience was great Being at this dealership was a great experience the salesman were highly recommended they knew there jobs they were helpful in helping me get a car fo Being at this dealership was a great experience the salesman were highly recommended they knew there jobs they were helpful in helping me get a car for my family very courteous More

Cold blooded Brought the car in to get checked out. Found a bunch of problems. I got the major things repaired. Communication was good, until i called about the fi Brought the car in to get checked out. Found a bunch of problems. I got the major things repaired. Communication was good, until i called about the final bill and when would the car be ready. I was charged about $200 for nuts, bolts, screws and or washers. Really??? For pieces that should have came with the parts. I’ve never seen anything that has to be installed that doesn’t come with the items needed for the install. That’s $200+ dollars than i was quoted. And that’s with a warranty. Still paying over grand. More

Good work see you time Better than last time I was there good job I got a oil change at last minute and it didn't take so long thanks Better than last time I was there good job I got a oil change at last minute and it didn't take so long thanks More

service Received excellent service done in a timely manner. Very friendly staff. My service advisor, Vince Williams, was especially good. Larry Housman was al Received excellent service done in a timely manner. Very friendly staff. My service advisor, Vince Williams, was especially good. Larry Housman was also very pleasant to deal with. Will definitely return. Also had some sales questions and was helped by Daisy. Very knowledgeable and professional. More

Oil change Very friendly when we drove car in for oil change. We were in and out in no time! Definitely coming back for next service date. Very friendly when we drove car in for oil change. We were in and out in no time! Definitely coming back for next service date. More

Concierge Service was excellent thanks to service manager Jim and his entire team. The entire team should be commended. Excellent, friendly and prompt service, couldn was excellent thanks to service manager Jim and his entire team. The entire team should be commended. Excellent, friendly and prompt service, couldn't have worked out better for me. More