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Napleton's Valley Hyundai
Aurora, IL
2,562 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,562 reviews
June 24, 2017
My buying experience@ Hyundai Excellent customer service experience provided and The stuff's that work with me understood my needs and in the end I walked out very satisfied. Thumb Excellent customer service experience provided and The stuff's that work with me understood my needs and in the end I walked out very satisfied. Thumbs up guys More
by mav.a.mensah
Verified CustomerEmployees Worked With
Chris
Helpful June 24, 2017
Very Happy I am very happy with my vehicle and the staff including Nick were very helpful. I appreciated the follow up and I had my windows tinted and remote st I am very happy with my vehicle and the staff including Nick were very helpful. I appreciated the follow up and I had my windows tinted and remote start out in More
by chiappettaanthony1
Employees Worked With
I don't remember their names but the Manager and the Finance person, Nick Marsili
June 24, 2017
A pleasure Purchased an Elantra and everything was great from the minute we arrived to the time we left with the new car thank you everyone I'll return again Purchased an Elantra and everything was great from the minute we arrived to the time we left with the new car thank you everyone I'll return again More
by melva.williams
June 22, 2017
Raesheena My experience was great everyone on their is so nice and helpful. I will be sending people there in the future. Thanks for all the help. My experience was great everyone on their is so nice and helpful. I will be sending people there in the future. Thanks for all the help. More
by raesheena1
Employees Worked With
Kokcus the (Greek guy)
June 21, 2017
Decent people and sales; not enough models in stock Good people and sales staff. Friendly, not high pressured. Negotiation was average but were a bit faster and less back and forth. Seemed like they did Good people and sales staff. Friendly, not high pressured. Negotiation was average but were a bit faster and less back and forth. Seemed like they didn't have enough models in inventory, especially of popular options. Sales person was only two weeks at this dealership - somewhat lacked knowledge of the features/functions, options, rebates, etc., of this lineup. More
by bharatmishra
Employees Worked With
Derrick Duff
June 20, 2017
great experince great car excellent experience,got a great deal..wlii most likely buy another vehicle from them in the future. Derrrik Duff and a real asset to th excellent experience,got a great deal..wlii most likely buy another vehicle from them in the future. Derrrik Duff and a real asset to the sales team.duff is a great salesm More
by wayneklise
Employees Worked With
derrik duff
June 16, 2017
Napleton Valley Review Easy, fast, affordable I would recommend Napleton Vally dealership to friends and family. Very happy with my experience and my vehicle. I leased a 201 Easy, fast, affordable I would recommend Napleton Vally dealership to friends and family. Very happy with my experience and my vehicle. I leased a 2017 Elantra and would come back for future vehicles. More
by molski.amy85
Employees Worked With
Chris (i forget his last name)
June 15, 2017
Terry's Customer Service Terry welcomed us with a great smile and he was very informative about the business. He also listened and gave my husband exactly what he asked for. Terry welcomed us with a great smile and he was very informative about the business. He also listened and gave my husband exactly what he asked for. He never rushed us or made us feel like he was in a hurry. Great customer service from beginning to end. More
by jaybrinew
Employees Worked With
Terry
June 09, 2017
excellent buy i work with Chris Taylor and everything went smooth, fast, everything that i ask it was answered, they also gave me the options that i qualified for.. i work with Chris Taylor and everything went smooth, fast, everything that i ask it was answered, they also gave me the options that i qualified for... great experience doing business with Napleton Hyundai More
by zizufigo
Employees Worked With
Chris Taylor, Mike Terzo
June 09, 2017
Dealership As I explained earlier, I knew what I was looking for when I entered the dealership. They happened to have the vehicle I was looking for - the whole b As I explained earlier, I knew what I was looking for when I entered the dealership. They happened to have the vehicle I was looking for - the whole buying process went very well and I couldn't be more satisfied with the salesperson as well as my new vehicle !! More
by skettistubbs
Employees Worked With
Steve Cree
