Napoli Kia

My intention was never to write a bad review but at this point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, Dallas, showed me an “AWD” K5. I purchased the car almost immediately. A few days later my friends were checking it out and they discovered it was a front wheeled drive car. I went back to Kia, upset of course, because I specifically came in there looking for an AWD sedan and expressed it multiple times. My main purpose for my overall car search was to find a reliable AWD sedan so it wasn’t something to be misunderstood. I felt like I got scammed. Dallas knew. In MY paperwork, not once did it state front wheeled drive but in THEIR paperwork it did. When I came in, Dallas and Sal promised to figure it out by switching my car with the model i thought I had. It’s been about 1.5 years now… Throughout this time I’ve come into Kia Napoli more times than I can count. At this point I would have rather Dallas and Sal been honest with me but instead I’ve been constantly lied to, ignored, and taken advantage of. I’m a 22 year old girl so they definitely don’t take me seriously because I’ve been played around with like a toy for this long. Mind you, I have been nothing but understanding and patient. I’ve tried to put my foot down, give deadlines, stay persistent (even though it’s their responsibility since this is their fault) but it’s exhausting. This situation has caused me nothing but anxiety and stress. So if you plan on purchasing from Kia Napoli, I suggest you rethink your decision and maybe choose another Kia dealer where you’ll be guaranteed honesty and transparency. More

The Service crew at Napoli Kia are very professional, very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it aft very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it after all repairs were done!! Quality of service and professionalism is second to none!! More

Jennifer was excellent. She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships aft She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships after having gone to my local one for 15 years. However the service was great and through. I will be back!!! Thank you!! More

Si me gusto ir a este sitio me recibieron lo más bien contestaron todas mis preguntas y me fui bien satisfecha con el chequeo de mi carro los recomiendo contestaron todas mis preguntas y me fui bien satisfecha con el chequeo de mi carro los recomiendo More

Awesome Dave DiMatteo was kind and patient with me. Highly recommend him. Made buying a car easy and stressless. No pressure listened to what I was looking for and completely nailed it. Customer fo Highly recommend him. Made buying a car easy and stressless. No pressure listened to what I was looking for and completely nailed it. Customer for life and this is my first Kia. Couldn't ask for a better person to work with. More

Dropped it off for some work and recalls great communication the whole time. Brought me home as I didn't have a ride which was excellent. Picked up the car without problems. Very happy with the wo communication the whole time. Brought me home as I didn't have a ride which was excellent. Picked up the car without problems. Very happy with the work that was completed. Thank you. More

It is difficult to enter and exit the parking lot of the dealership. The leather on my steering wheel was damaged during the service. dealership. The leather on my steering wheel was damaged during the service. More

I país Almost 6000 for a engine repair , pick up the car same day engine problems bring back and they said sorry now is another problem fuel pump $2000.00 same day engine problems bring back and they said sorry now is another problem fuel pump $2000.00 More

My car was worked on in a timely manner. I had no problems. Thank you very much. I had no problems. Thank you very much. More

Friendly and responsive. Love the technician’s video of the car and intended repairs. Great communications throughout. Love the technician’s video of the car and intended repairs. Great communications throughout. More