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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,489 reviews
September 28, 2015
Awesome experience, accommodating! I did most of the pre-work myself. I wanted a specific car, with a specific year/mileage and searched the internet in a 500 mile radius to find the FJ I did most of the pre-work myself. I wanted a specific car, with a specific year/mileage and searched the internet in a 500 mile radius to find the FJ Cruiser I wanted. Car guru's listed a "Good Deal" in Franklin Tennessee, and I loved the photos. So I spoke with them for a few days, making sure they would work with my bank as I had financing lined up, and they'd take that payment without issues (other dealers won't, and throw a fit if you don't use their financing options). They assured me they could. I worked out everything from the bank side, and waited for the weekend, praying they didn't sell it. When Saturday morning arrived, the car was still there, so they held it for me while I drove in (arriving 3 hours later). They worked with me on my trade in, despite knowing I probably wasn't going to say no driving in from so far out. Josh introduced me to Cassie, we drove the car around, she was awesome. Engaging and informative. Helpful with everything. I loved the car, and took it home 2.5 hours later. Chris took me through finance and gave me some free national tire service since I wasn't close enough to take advantage of the "routine maintenance on the house" package they give the locals! It just felt nice, nobody pressured me, but at the same time they were accommodating and helpful. They are even mailing me my garage door opener that I left in my old car! (oops!) One note, says that I considered a Mazda, I didn't. There isn't an option to say I was buying a pre-owned Toyota FJ Cruiser. I was, I love it. Drove it back, it was the smoothest ride I've ever been in. Truly a great vehicle that was taken care of! They get 5 stars because I cannot give them 6! More
by Nitrox1975
Employees Worked With
Cassie McCabe
Helpful September 24, 2015
Great Experience This is the third Mazda that I have purchased from here, and last two were sold to me by Jeremy Bumgardner. Love this place. Jeremy is a great salesma This is the third Mazda that I have purchased from here, and last two were sold to me by Jeremy Bumgardner. Love this place. Jeremy is a great salesman and was so helpful showing me feature on my new car pairing my and things. So happy with my new car ! More
by wickedw43
Employees Worked With
Jeremy Bumgardner
September 24, 2015
Above and Beyond Nelson Mazda was hands down the greatest car buying experience I've had. Not only was the staff friendly, they were personable and extremely helpful! Nelson Mazda was hands down the greatest car buying experience I've had. Not only was the staff friendly, they were personable and extremely helpful! Ty Johnson made me feel comfortable in my decision and was straight up honest when I had questions. I seriously couldn't have hoped for a better experience. More
by kaynpugh
Employees Worked With
Ty Johnson, Patrick Robertson
September 23, 2015
Very professional and friendly team The whole Team is very friendly and creates pleasant atmosphere. Ty was behaving in professional way, he was very helpful and worked with us hard to The whole Team is very friendly and creates pleasant atmosphere. Ty was behaving in professional way, he was very helpful and worked with us hard to meet our expectations. I'm fully satisfied with his and the whole Nelson Mazda's team service. More
by Slawek
Employees Worked With
Ty Johnson
September 18, 2015
Great Experience I recently purchased a 2015 Mazda 6 from Nelson Mazda and had a great experience. Elijah, my sales rep, was helpful and responsive. He and the busin I recently purchased a 2015 Mazda 6 from Nelson Mazda and had a great experience. Elijah, my sales rep, was helpful and responsive. He and the business manager worked to get me a good deal and even informed me of an additional Mazda manufacturer discount after I already purchased the car and this further reduced my cost. I would recommend this dealer and especially Elijah as good people to work with for a new car. More
by Mike S
Employees Worked With
Elijah Longwell
September 17, 2015
Very Happy Everyone at the dealership was very helpful, friendly, and flexible. I am very happy with my experience there. Ty was especially helpful and very resp Everyone at the dealership was very helpful, friendly, and flexible. I am very happy with my experience there. Ty was especially helpful and very respectful of my budget and opinions. More
by jlebarron
Employees Worked With
Ty Johnson
September 16, 2015
Exceeded Expectations We were in the market to upgrade from our van to a crossover. Our research led us to the CX-9 and two other vehicles. We were hesitant to continue our We were in the market to upgrade from our van to a crossover. Our research led us to the CX-9 and two other vehicles. We were hesitant to continue our car shopping after a less than desirable experience at another dealership in town, but decided to keep our appointment to test drive the CX-9 with Cassie McCabe. We are so glad we did. Cassie was friendly, helpful, and a true champion for us and the company. She listened to our hesitations and offered suggestions to ensure we were absolutely getting exactly what we wanted. We felt completely confident and comfortable by the time it came to signing the papers and could not have asked for more. When it was time to settle the financing, Josh was very personable and efficient. It was the best experience we've had purchasing a car to date and far exceeded our expectations. We definitely recommend Nelson Mazda! More
by abhurt
Employees Worked With
Cassie McCabe
September 14, 2015
super friendly and easy Excellent staff, quick and clean. Easiest buying experience to date. Would recommend this dealership to anyone interest in a Mazda. Very friendly wh Excellent staff, quick and clean. Easiest buying experience to date. Would recommend this dealership to anyone interest in a Mazda. Very friendly when calling in with questions More
by dklepper@toyotaofcoolsprngs.com
Employees Worked With
Ronald Mayfield
September 09, 2015
Great service and experience Cassie McCabe was a pleasure to work with and excellent at helping us as well as being very understanding and patient as we worked through financing. Cassie McCabe was a pleasure to work with and excellent at helping us as well as being very understanding and patient as we worked through financing. Matt Ryan in the financing office was great as well as he was patient as we worked through some things and finally made the purchase a few days after finding the car we wanted. Thank you Nelson Mazda! More
by brohwer
Employees Worked With
Cassie McCabe
September 03, 2015
Great customer service We were well looked after by the people who work at this dealership. Cody was especially great to work with as he was not pushy and he explained ever We were well looked after by the people who work at this dealership. Cody was especially great to work with as he was not pushy and he explained everything to us about our new vehicle. More
by rob&judy
Employees Worked With
Cody Schomber
