New Country BMW

Fantastic sales experience. I have been a customer here for 5 years. I send any friends and family to work with Seth Falco and their excellent managment. Seth knew the product and went above and beyond to for 5 years. I send any friends and family to work with Seth Falco and their excellent managment. Seth knew the product and went above and beyond to help. This must be one of your stops if you are looking for the ultimate driving machine. More

My arrival at the dealership was met with an immediate friendly greeting. That being said, there was nothing pushy about the experience. In my car shoppoing experience, I do not like to be ignored OR pres friendly greeting. That being said, there was nothing pushy about the experience. In my car shoppoing experience, I do not like to be ignored OR pressured. New Country BMW provided exactly the right balance. The sales staff were friendly and knowledgeable. Overall, it was a wonderful visit. More

I purchased a certified pre-owned 3 series from this dealership. I felt from the minute I walked in I was treated with respect and all of my expectations were met. I received a great value on my trade i dealership. I felt from the minute I walked in I was treated with respect and all of my expectations were met. I received a great value on my trade in vehicle - i got the trade appraised at car max as well however, New Country was willing to give me more for my vehicle. I had the used car for about 3 years before I turned it in for a leased x3. When the 3 series was due for maintenance I never had any issues making my appointment at new country for service my car was always in and out same day. The certified pre-owned warrantee is hard to beat on a used BMW. As for my leased x3 everything was covered under warrantee including regular maintenance for the length of the lease so again very easy to make appointments in service and get the car taken care of. Whenever I have a question my client advisor is always more then happy to help or direct me to someone who can be of assistance. Just a really great dealership with really helpful employees, the finance manager was also very easy to deal with and very helpful and the general manager, Tim Parker, wants to make sure all of the vehicle owners have great experiences in sales and in service. Since having such great experiences with both a certified pre-owned vehicle as well as a new leased vehicle my husband and I have leased 3 more new vehicles from this dealership and from the same Client Advisor. We have a 2 year old and I would trust no vehicle more then a BMW with my family, the safety and security the brand offers with its exceptional product is un-comparable in my mind. New Country BMW an exceptional dealership, with exceptional employees, providing an exceptional product. More

The staff at New Country has always been great. We have used both their service and sales department, outstanding on both fronts. They are prompt, responsive and coummunicate with their customers. We con used both their service and sales department, outstanding on both fronts. They are prompt, responsive and coummunicate with their customers. We continue to use them and refer friends to this dealership. Without hesistation, the best car experience I have had. More

I have bought one new car from New Country BMW and serviced two BMWs here. I think they have always been fair and courteous, treating me with respect. They continue to greet me by name, months after p serviced two BMWs here. I think they have always been fair and courteous, treating me with respect. They continue to greet me by name, months after purchasing my car there. All aspects of sales and service has been great. I continue to run into the general manager, Tim Parker, at area BMW club events and we continue to chat like old friends. I think he has done a great job of managing and running the dealership. I would highly recommend the dealership for service and sales. John works in sales, Craig in service, Todd in financial services and Tim, as managed, is general manager. More

Everyone was very friendly and went out of their way to answer my questions. Warranty work was performed as it should be, without issues and a loaner car was provided. On another occasion, despite bumping answer my questions. Warranty work was performed as it should be, without issues and a loaner car was provided. On another occasion, despite bumping up against the time limit, New Country got me on time for an inspection of my E46 rear subframe, which was all OK. The generous BMWCCA discount on parts is an added bonus I use frequently. More

I have just purchased my second car from Mr. Langley and must say I am quite pleased with the way this gentleman does business. He is quite knowledgable about the product, has a low key, no pressure sales must say I am quite pleased with the way this gentleman does business. He is quite knowledgable about the product, has a low key, no pressure sales strategy, and is up-front and transparent when it comes to price. None of the running back to the salesmanager crap with this dealership. My car was delivered when promised in impeccable condition with the exception of a set of floor mats which I'm told are on backorder. Mr Langley also scores highly in the "post-purchase" category, with prompt replies to the questions I have posed. Overall, a "thumbs-up" to this dealership and its practices. More

Bought an x5 in03, and have now ordered an 06 530xi. Saved thousands over the New London dealer. Would not deal with anyone else for a Bimmer! Saved thousands over the New London dealer. Would not deal with anyone else for a Bimmer! More

BE WARNED..DO NOT HAVE YOUR CAR SERVICED AT THIS PLACE!! I can not elaborate much but I'll tell you, if you want your car to be undamaged and to not overpay (as well as not STOLEN from the dealership) and b I can not elaborate much but I'll tell you, if you want your car to be undamaged and to not overpay (as well as not STOLEN from the dealership) and be charged for unecessary items, go somewhere else. if you doubt me, just call Mr. Pippoli the General Manager and act like you have a problem and witness his HORRIFIC customer service skills. You've been warned... More

Stay away from this guy… I didn't listen to what other BMW fanatics were trying to advise me against and I've got burned. I'm bringing the car back for the third time (same reason)! At this point I wouldn BMW fanatics were trying to advise me against and I've got burned. I'm bringing the car back for the third time (same reason)! At this point I wouldn't say that my general experience was horrible but I strongly believe that the service rep is out there to pay attention to things that you would normally pay attention to. On the other hand, in this instance I view the dealer through the quality of service I get. I'll give them another try this time with Ethan Gombossy…<br><br>On another note, when I was buying my BMW I have walked into the dealership and was nearly humiliated by Vahan Zhamkochian (I could only speculate in saying that I might not necessarily fit the demographic profile of most BMW owners). He was the main reason why I chose BMW of North Haven over New Country.<br> More