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New Country Lexus of Westport - Service Center

4.7

52 Lifetime Service Reviews

80 Kings Highway Cut-Off, Fairfield, Connecticut 06824

52 Reviews of New Country Lexus of Westport - Service Center

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January 09, 2019

"Excellent Customer Service"

- KH

Jason was so welcoming and did an outstanding job of making the service of my car extremely easy. It's so nice to encounter this kind of service.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Jadon in service department "

- Debra G

Fantastic service rep. Very professional and thorough , able to handle difficult situations. Great follow thru! Jadon has gone over and above for me regarding service issues on both my Lexus 460LS 2008 and my newer 2016 Lexus LS 460.

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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cristian Feliciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 26, 2018

"Great all around service "

- 1980ftorres

From sales to service and all point in between you cant go wrong!! Went in and found exactly what I was looking for service takes care of me every time I've gone in.

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Recommend Dealer
Yes
Employees Worked With
Michael Moczulski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mordoff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 20, 2018

"Great Service experience"

- huascar

Excellent customer service, my car was finished quick, It was returned very clean. Glad they verified with me to make sure I was satisfied as well. Thank you

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Recommend Dealer
Yes
Employees Worked With
Ken Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ricky Garcia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Liza Martinez
December 04, 2018

"Good service department "

- selkiest

It was easy to schedule an appointment and the waiting area was comfortable and clean. The employee who helped me was knowledgeable and gave me a helpful tip about when to return for the oil change.

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Recommend Dealer
Yes
Employees Worked With
Liza Martinez
October 26, 2018

"Great service "

- almallo

New Country Lexus is the best dealer I have ever experienced. Service (Cristian) Advisor is a pleasure to work with. Furthermore our current Lexus and our previous Lexus has been serviced at this dealer every five thousand miles since new. No others have ever touched our cars, even when tires are needed. The cars run like new, I am convinced that it is in no small part due to the service department.

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Recommend Dealer
Yes
Employees Worked With
Cristian Feliciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike in drop off area, great guy.
October 17, 2018

"Full explanation of the services for my 2015 Lexus is 250"

- Leatherback8856

Mr.Justin welcome my wife and I very politely.Initially we felt somewhat intimidated by the bunch of Lexus in the parking lot.It is the first for me I owned a Lexus and it will take me sometime to get a good grasp of everything inside and outside of the vehicle.For the past 26 years I drove a Toyota 4Runner so the difference is quite humongous.Getting back to Mr Justin my first impression was his greeting to the Lexus service department second his eye contact and last but not least his full and complete knowledge and explanation of the 30,0000 scheduled.Ithink America will benefit plenty by having more people like this young man.The configuration of the checking are and the waiting room and also is only a glass which separate the inside from the outside,what I'm trying to say is you can see your vehicle from the waiting room area,you're able to have a good visual of your automobile.Some people become apprehensive when their vehicle are getting service in some other hidden area where you are unable to pinpoint where is localised.The very last thing is that my vehicle was treated with the utmost respect.I'm greatful for finding you and your team.Aplogise if I ramble. Respectfully Yours Jose Raoul Rodriguez

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Recommend Dealer
Yes
Employees Worked With
Justin Behrends
October 02, 2018

"Professional and always responsive "

- Meath1827

Great service department, professional staff, comfortable waiting area. Always follow through on recommended service issues and they want to see that repairs are done right and that I am satisfied. Staff have gone out of their way to see that I am not inconvenienced with drop off and pick up of vehicle, as the know I live a distance away. Having both a GS350 and RX350, It makes for a good experience to work with NC Lexus. Jim

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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 09, 2018

"Service department "

- Lexis2012

We usually deal with Jason in service for our Lexus . He is professional, knowledgeable, and takes the extra time to explain about the issue . We travel about 1 hour to this dealership because of this level of service. This is my 4th Lexus .

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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2018

"Dissatisfied "

- Dissatisfied

Made appointment for service with a loaner on Wednesday. The auto needs service which is likely minor and they usually don’t give a loaner but it was agreed. Called Saturday to cancel the Monday appointment since the service was minor. Even the manager called to argue with me about it. He wanted to add services I didn’t need to boost the cost like topping up fluids that are unnecessary. I told him I’m willing to wait for the car if he could guarantee it would be ready in one hrs but he couldn’t. If you have a choice, take your Lexus to a different dealer for service. The parts department is another ripoff. Charged me $35.00 to change the battery of the fob. I buy them for $1.00 in amazon and change them myself.

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Recommend Dealer
No
Employees Worked With
Jason Cogoni
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

New Country Lexus of Westport responded

I'm sorry to hear about your poor experience using our service department. I'd like the opportunity to better assist you and hear more about what happened. If you can please reach out to me directly I would appreciate it. By Phone, 203.255.1531 ext 6908 or e-mail, MBuchbinder@newcountry.com Thank you and I hope to hear from you soon, Michael J. Buchbinder General Manager New Country Lexus of Westport

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