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New Country Lexus of Westport - Service Center

4.5

44 Lifetime Service Reviews

80 Kings Highway Cut-Off, Fairfield, Connecticut 06824

44 Reviews of New Country Lexus of Westport - Service Center

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September 09, 2018

"Service department "

- Lexis2012

We usually deal with Jason in service for our Lexus . He is professional, knowledgeable, and takes the extra time to explain about the issue . We travel about 1 hour to this dealership because of this level of service. This is my 4th Lexus .

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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2018

"Dissatisfied "

- Dissatisfied

Made appointment for service with a loaner on Wednesday. The auto needs service which is likely minor and they usually don’t give a loaner but it was agreed. Called Saturday to cancel the Monday appointment since the service was minor. Even the manager called to argue with me about it. He wanted to add services I didn’t need to boost the cost like topping up fluids that are unnecessary. I told him I’m willing to wait for the car if he could guarantee it would be ready in one hrs but he couldn’t. If you have a choice, take your Lexus to a different dealer for service. The parts department is another ripoff. Charged me $35.00 to change the battery of the fob. I buy them for $1.00 in amazon and change them myself.

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Quality of Work
Friendliness
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Recommend Dealer
No
Employees Worked With
Jason Cogoni
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

New Country Lexus of Westport responded

I'm sorry to hear about your poor experience using our service department. I'd like the opportunity to better assist you and hear more about what happened. If you can please reach out to me directly I would appreciate it. By Phone, 203.255.1531 ext 6908 or e-mail, MBuchbinder@newcountry.com Thank you and I hope to hear from you soon, Michael J. Buchbinder General Manager New Country Lexus of Westport

July 06, 2018

"Service department is great"

- idupuganti

I have had a chance to know Ken Esposito & Jason Cogoni in Service and they are awesome. My 2010 LS460 had a display unit malfunction, which another dealer failed to rectify. But, Ken & Jason, ensured it is rectified without a hitch on the first try. They are so attentive & fabulous.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Service "

- Jsandri74

Extremely friendly and knowledgeable. Definitely recommend to anyone with Lexus maintenance. Very efficient & understanding of my concerns. I was able to get the appointment time I was looking for.

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Recommend Dealer
Yes
Employees Worked With
Cristian Feliciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 11, 2018

"On time, as promised, and no hassle "

- garygoomba

Jason was very professional and courtious. He explained what services would be performed and approximate cost. Everything was done as promised and under budget. Jason made sure the vehicle was cleaned and got me out before the estimated time it would take. I would definitely recommend contacting Jason if you were getting your vehicle serviced at Lexus of Westport.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mordoff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 31, 2018

"Service"

- Gx460

Michael Mordoff was a pleasure to work with. He addressed my concerns excellent. My car was fixed promptly. I would recommend new country Lexus to anybody, great service

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Recommend Dealer
Yes
Employees Worked With
Michael Mordoff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2018

"Very pleased with the service"

- Diane16

Jason provided excellent advice and gave my 2001 lexus new life. He was sensitive to my budget and patient in explaining what was needed. Very pleased with the service and improved condition of my car.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jason Cogoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 22, 2017

"Service "

- Yuli3

Great service by Ronny Goss. Lexus of Westport took great care of My car and my service advisor provide me with all information need it. Anthony also provide great service. Thanks you Lexus

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Recommend Dealer
Yes
Employees Worked With
Ronnie Goss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ricky Garcia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2017

"What an outstanding job on my auto body repair!"

- HS1

Country Lexus of Westport is an amazing dealership! I am so impressed with the friendliness, knowledge, and quality of the people I encountered. I was treated like family. Ken Esposito is one of a kind, a take-charge guy. He took care of every detail, including contacting the other party's insurance company. He is a really friendly and an honest human being. He explained everything and answered all my questions. I will go no place else for repair work.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Caciopolli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael J. Buchbinder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Ferreri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 11, 2017

"Pushy sales people and service center that rips people off"

- Love you all

From buying my new 2015 Lexus IS250 to the first service - it all went bad. The call center that suppports the dealer service center screwed up my appointment. The service guys only care about you giving them 100% positive feedback. The sales guys are so pushy for the same positive feedback - it is a joke, JD Powers is getting played, no one can believe any ratings.

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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 28, 2017 -

New Country Lexus of Westport responded

I'm sorry to hear about your poor experience using our service and sales department. I'd like the opportunity to better assist you and hear more about what happened. If you can please reach out to me directly I would appreciate it. By Phone, 203.255.1531 ext 6908 or e-mail, MBuchbinder@newcountry.com Thank you and I hope to hear from you soon, Michael J. Buchbinder General Manager New Country Lexus of Westport

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