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New Country Toyota of Westport - Service Center

5.0

19 Lifetime Service Reviews

777 Post Road East, Westport, Connecticut 06880

19 Reviews of New Country Toyota of Westport - Service Center

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January 03, 2019

"Dwayne was great"

- Kate_compton

Dwayne explained everything that my highlander needed ( and didn’t need) and kept in touch with me throughout the entire experience. I felt very well taken care of, and in honest hands! Thank you !!

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Recommend Dealer
Yes
Employees Worked With
Dwayne Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 03, 2018

"Great service!"

- Dv1234

Have taken my car for service here after purchasing it in 2008 and have never been disappointed. Will probably buy another car here in next year.

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Recommend Dealer
Yes
Employees Worked With
Michelle Pratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 08, 2018

"1st class service!!!!"

- scottch99

This was my first service at Toyota of Westport, Mr. Vessey was respectful and informative regarding the recall on my truck. I have recommended to my sister and dad to switch from colonial in Milford to Toyota of Westport as they are Toyota owners also. And my next purchase will be at your dealership. Thanks, Scott

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Recommend Dealer
Yes
Employees Worked With
Willie Vesey
September 14, 2018

"10000 check"

- drummermom

Willie was great! Personable and kind, the service was quicker than I suspected. Waiting room was quiet and an easy place to relax. Easy decision to return next time.

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Recommend Dealer
Yes
Employees Worked With
Willie
March 31, 2018

"Simply the Best!!!!!"

- 1949er

The Service department, Parts department and the Technicians are professional, friendly and exceptionally good at their jobs. I have owned many types of cars and never found a Dealership I would return to...but even if I wasn't a fan of Toyota, I would buy one just because the service is so good! Even with no appointment, they manage to serve your needs every time...Amazing!

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Recommend Dealer
Yes
Employees Worked With
Matt Dreier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dwayne Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alfredo, parts, Rocco Durso, Jessica Sandri
February 11, 2018

"Kept us informed."

- Donald Quinlan

We had a complicated piece of body work. We were informed at the beginning and contacted as it went along. It was finished early. I have always had good service at New Country Toyota.

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Recommend Dealer
Yes
Employees Worked With
Jessica Sandri
November 13, 2017

"Great experience!"

- wport2017car

Everything was perfect! Jessica was friendly and extremely knowledgeable. All in all, it was a great experience, and I will be back next time I need service!

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Recommend Dealer
Yes
Employees Worked With
Jessica Sandri
September 18, 2017

"Awesome service!"

- acsmith1972

I went there for some warranty work, they had my car done later that day. Then I heard a heat shield rattle, so I called, they said stop by any time. Jessica knew my name when I walked back in four days later without calling first. I had to look her name up on the sheet. Lol. Anyway, I went for a spin with the mechanic, he heard the sound, I barely had time to make a coffee and it was fixed. Awesome service! And even the sales people are really cool. I talked to Paulo about getting a Sienna awd in the near future, but explained I really wasn't in the spot to do it right now. No pressure at all and he let me look at one of the ones on the lot. I'll definitely be going back there. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Jessica Sandri, Paul Vilca
September 13, 2016

"Unresponsive and lack customer focus"

- Very Unhappy Customer

I had locked my keys in my trunk and contacted them on Friday to get a new trunk key (my car doesn't have an internal latch to open trunk). They ran my VIN and said it was manufactured in Canada and I would have to call Canada to get the key code. I knew Canada would NOT give ME the key code and told them that. They said they would not call and I had to do it. I got in contact with a Canadian dealership Friday evening who said they would give the key code to my dealership in the morning since mine had closed. Knowing I was without the car Canada called the dealership 3 times asking them to call back so they could give them the key code. They didn't call them. I called at 4 and told them to call and at 5 they closed until Monday without me having a key. I called the sales manager and the GM and they both told me the procedure to get a key code from Canada involved the Parts Manager from both dealerships. However, as I explained to them multiple times, I had already made arrangements that didn't involve the managers and the Canada dealership was willing to assist. On Monday the parts manager calls me early in the day telling me he had been in contact with the dealership on Monday...when they had not even opened yet due to time differences. On Friday they told me the Service Manager had left for the day but when I talked to him on Saturday he said they had told him about the situation on Friday. When I called him on the lie he said he "must have been outside or something". Stamford Toyota isn't that far away people. Go there instead and save yourself from having to do your own leg work and "inconsistent" stories. I won't be going back!

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Recommend Dealer
No
Employees Worked With
Jeffrey Carrington
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Saul Garcia
August 22, 2016

"Great service department"

- Tom

I went to the dealership because of the price, a stay at the dealership because of the service. My service associated is Rocco, and I can't say enough good things about him.

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Recommend Dealer
Yes
Employees Worked With
Rocco Durso
1
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