New Rochelle Chevrolet

Came in for an oil change, their technology scan they perform at drop off caught the sensor needing a new part. Tommy and Anthony at this dealership were the kindest and most accommodating dealership men perform at drop off caught the sensor needing a new part. Tommy and Anthony at this dealership were the kindest and most accommodating dealership men I have ever dealt with. It is refreshing and appreciated to hear and see them both take accountability and go above and beyond to rectify. Big hearts and sincerity does exist at this dealership between these two guys. I will continue to go to New Rochelle Chevy because of the hard work and progressive changes they bring to the table. Thank you both for turning a not so great week into one with a smile! ******* More

Came in for my safety inspection and Emilio and Tom were absolutely wonderful! It was a cold, rainy day and they made sure to get my inspection done as quickly as possible! I was back home in no time. Never absolutely wonderful! It was a cold, rainy day and they made sure to get my inspection done as quickly as possible! I was back home in no time. Never disappointed with my service here. More

Very bad service experience. Had a gold front bowtie emblem replaced with black by this dealership a year ago. It recently got blown off the car by dryers at a car wash. It st Had a gold front bowtie emblem replaced with black by this dealership a year ago. It recently got blown off the car by dryers at a car wash. It still looks like new, with all four clips intact. The front fascia that holds the emblem in place is missing three out of four pieces of plastic that hold the emblem clips. Given how good the black emblem looks, it would appear that missing plastic pieces were broken or weakened before the black emblem was put in place. Since we got the car new, their technician who swapped the emblems may have manhandled it, broke some pieces, weakened others, then it was just a question of time. Manager Sheik was not ready to accept any accountability for the issue: "it's now a year later so it couldn't have been due to our work" (guess I was unlucky that it held up this long), "where else did you service the car, since even leaning on the emblem from outside while doing service work could have weakened the clips" (don't believe this is possible given design), and "there are some pry marks on the front fascia, behind the emblem" (likely from manhandling during removal of the old emblem). Then the service technician Brian Cook, with double-sided tape in his hand, asks "are we going to put this back or not"? I was not willing to take further abuse, so I took the emblem and left without service. Never again Chevy, let alone this dealership. More

This reference relates to the service department only. I bought my vehicle here in 2020 and had no issue with the sales department. In fact, I had been to the service department last summer, and I had a I bought my vehicle here in 2020 and had no issue with the sales department. In fact, I had been to the service department last summer, and I had a great experience. But my experience in November has soured me on this dealership in a big way. On Friday, November 26, I drove to New Rochelle Chevrolet for my confirmed appointment for servicing. I had received an email just that morning reminding me of the appointment and telling me to call if I needed to change it. When I arrived on time - having driven to New Rochelle from about 40 minutes away -- I encountered another driver with an appointment for service. (He had made an appointment because he needed service for a recall related to steering on his truck.) We soon both discovered that the service department was closed that whole day (which was the day after Thanksgiving). When I checked at the front desk of the dealership shortly afterwards, I was told that I was already the 12th customer to show up asking about the service department. Apparently, the computer was left open for appointments all day and no one bothered to reach out to customers to notify them that the entire service department was going to be closed. I left my name and number and later in the day, someone called me and scheduled service for the next day at the Express area. That night, I got an absurd computer-generated email scolding me for missing my appointment. The next day, I drove back to New Rochelle and had the car served. Jessica at the Express area was quite nice and even though she had no guidance from anyone in charge of the service department, she gave me a 10 percent discount on my oil change, i.e. a $6.95 discount. (Jessica is the reason why I'm giving 2 stars instead of just one.) Jessica's discount probably just covered the cost of the gas I wasted driving the wasted 40 mile roundtrip to and from New Rochelle the day before. It certainly didn't cover the wasted hour plus of my time. After waiting to hear back from service department management, I emailed the head of the department in early December and never got a response. Later, I filled out the dealership satisfaction survey and related exactly what happened. I got back the following form response: -------- Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at [phone number] when you have a chance. Thank you, and we look forward to hearing from you. ------- I responded to the form response by email to say that I had already provided details. No answer. I later telephoned to follow up as requested. The number provided turned out to be the main switchboard number. When I asked for the service department and then explained what happened, I spoke to someone who said that the head of the service department had just come down with COVID, but he could take a message so that I could eventually be called back. That was about two months ago. Nothing. Since I bought my car at this dealership, I have since gone out of my way to have the car serviced there. Given the experience I had on Friday the 26th and the lack of an apology from management, meaningful compensation for my inconvenience, or even prompt response to emails, I don't plan to return. More

Scheduled a service appointment 11/26/2021 and received Scheduled a service appointment 11/26/2021 and received an confirmation, but when I got there it was closed!!! Apparently this was happening all day Scheduled a service appointment 11/26/2021 and received an confirmation, but when I got there it was closed!!! Apparently this was happening all day. Numerous customers were inconvenience by this. This is not reliable service. Zero stars today!!! CJV More

Excellent sales, service and vehicles. Khaled, Alyssa, Mark, and Frank. What a team. Felt like family. Johnny, and Diane S Mark, and Frank. What a team. Felt like family. Johnny, and Diane S More

I purchased a brand new 2022 Chevy Bolt on July 27th. Three weeks later, GM announced that they are recalling the car because it can catch on fire. I called the dealership twice and was basically tol Three weeks later, GM announced that they are recalling the car because it can catch on fire. I called the dealership twice and was basically told I'm on my own. I tried the service department and then the salesman who sold me the car. I was told to look out for a letter from GM but no direction on when this might come. They told me to call GM directly. I asked for the number to call and they said, "just google it." Basically, this dealership says that after they sold you the car they take no responsibility whatsoever. Buyer beware. More

Every time I bring in my Camaro 2SS at this location I experience big problem within the next few days after I pick up my vehicle. I never experience any problem with the car until I visit this horrible d experience big problem within the next few days after I pick up my vehicle. I never experience any problem with the car until I visit this horrible dealership. It is so frustrating for a working man to deal with this regularly. Money does not grow on trees for us consumers! I went in for a simple oil change and had to boost my battery two times the day after. My tire pressure is no longer being detected and I got a check engine sign 3 days after my pickup. To add on to this mess, my keys are no longer detected. This is ridiculous and always continuous! I stopped coming here for almost a year after one bad experience after another and experienced zero issues with my car during that time. I stopped by for a oil change here we go again. Someone really needs to do something about this. This is not the right way to do business. In addition, I was lured into buying rental insurance so they can provide me a car while my car is being worked on and this is never honored. They never have a car "available" which was a concern I shared before purchasing this insurance. I was told they can step out to rent a car for me with this new insurance deal and this was also never honored. This is very frustrating for a working man to deal with over and over again as it takes me away from work which allows me to provide for my family. Please change your business strategy and treat your consumers right! More

I just wanted to say thank you to Demian Garcia for such great service and the best deal on my new 2021 Camaro. You guys have a great team and service. I would definitely recommend this place anyone. Thanks great service and the best deal on my new 2021 Camaro. You guys have a great team and service. I would definitely recommend this place anyone. Thanks again More

This dealer is a big disorganized, I’m not happy and very disappointed. I bought a Chevy 4500 2005 with a lot issues, they never fixed when the truck was under warranty and I did paid $700 because I need the disappointed. I bought a Chevy 4500 2005 with a lot issues, they never fixed when the truck was under warranty and I did paid $700 because I need the truck to work hoping was fix but isn’t. Service department is the worst! More