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New Smyrna Chevrolet - Service Center

2.8

12 Lifetime Service Reviews

1919 N Dixie Fwy, New Smyrna Beach, Florida 32168

12 Reviews of New Smyrna Chevrolet - Service Center

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October 04, 2018

"Great experience "

- Newtruck19

I went in for an oil change and walked out with a new truck. The service and sales staff were awesome. I recommend everyone visit here for their next vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
William "Matt" Schaeffer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Nyaga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 08, 2018 -

New Smyrna Chevrolet responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The New Smyrna Chevrolet Team

June 02, 2018

"service manager"

- chevy owner

I had trouble with the service done on my truck I wrote a review and was contacted by a person in the sales department. The sales person forward me to the service manager this person asked what the problem was and I told him. I brought my truck in to have a leaking gasket replaced that was the only thing wrong with my truck. When I got my truck back it would not go into four wheel drive. The service advisor sent me a text with 13 things she said was wrong. Some of the things on the list had already been done by the service department in December but was on the list again. Most everything else was something to do with my four wheel drive. Everytime I brought my truck in for service they did a inspection and gave me a copy of the inspection Never once was there anything about the four wheel drive having trouble The four wheel drive was working fine when I brought it in to have the leaking gasket replaced. I paid 674. dollars to have the gasket replaced and was told it would be another 2500. dollars to repair the things on the list. The service advisor told me when I question the list she text me that it must just be a coincident. I told the service manager this he said he would look into it and get right back to me that has been two days ago and still I haven't heard a word. I am looking to buy a new Colorado you can bet money it won't be from New Smyrna if this how they treat people

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pete Engasser who is now on medical leave and Christina (Kitty) Barry 5/30/18
Jun 04, 2018 -

New Smyrna Chevrolet responded

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Regards, The New Smyrna Chevrolet Team.

April 10, 2018

"Service deptartment"

- Vette

I had My oil change on Monday I drove into the service bay no one came around went inside and the service area no one seem to want to greet you or help I was finally able to chase someone down and told see the service advisor over here. I do that I felt as though it was a bother for him to help. They took the into the shop it seem to take longer than I thought it should so I ask the advisor how it was coming all I told it is still the air. Once finally done I pai the bill when I got my car I could smell oil inside there greese spots on the door. One of the worst service I have ever dealt with hopefully I will be able to go elsewhere the next time

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I do not know the name of the service advisor
Apr 12, 2018 -

New Smyrna Chevrolet responded

We're sorry to see you're not totally satisfied with your experience at New Smyrna Chevrolet. Please contact us directly if you'd like to discuss your visit further. Sincerely, the New Smyrna Chevrolet Team

April 04, 2018

"Unacceptable"

- Sam Waldfogel

I brought my 2017 Silverado in for an oil change. Scheduled an appointment because it was preferred. I was there for 2 hours for that. Upon leaving I realized that my radio display was not working, I returned immediately and told them my radio was not working. They immediately started claiming "that it wasn't like that when I brought it in", "Oh these things happen all the time", "there are recalls and warranty for the radio" etc... One guy then tried to apologize and at that point I told him Apologies don't cut it and then he asked me if I just wanted to leave because of my bad attitude! Claimed they didn't do anything to my truck to make the radio mess up. TURNS OUT... the tech checking my cabin air filter " Accidentally" unplugged my interface module plug behind the dash. Obviously not treating my vehicle with care. When I got home, I noticed they had spilled oil down the front of the truck and there is grease and oil all over my glove box from removing it twice. 3 Hours for a simple "Express Oil Change". Absolutely unacceptable how they treated my truck. All I can say is if you appreciate your vehicle, don't go here. I will not return here. This is a true experience and hope others take notice to this before considering this dealer. I just moved to the area and this was going to be the place to bring BOTH of our new cars. Not anymore! I'll just do it myself or go to another chevy dealer.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pet Engasser
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 23, 2018

"Matt was a A plus salesman "

- fran27

I wasn't looking for a car my husband was getting a key made and tires rotated and we was just sitting there waiting and here comes Matt he just started talking and the next thing I knew I was getting a new car he was very nice and I will tell everyone if there looking for a new car or truck to asks for Matt. Thanks again Matt.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
William "Matt" Schaeffer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 04, 2018 -

New Smyrna Chevrolet responded

Wow Thank You for picking New Smyrna Beach Chevrolet as your dealer and taking the time to write such a nice review.

January 04, 2018

"Absolute worst"

- Cdiesel1

First of all i want to express my disappointment and frustration as well as the feeling of betrayal by this dealership. I have likely been one of the most loyal customers in the past year and have BOUGHT 3 vehicles and referred 3 other people that have bought in the last year from this dealer. I have personally spent over 150,000 with Nsb chevy in 10 months and referred 3 of my closest friends who have spent over 160,000 and bought vehicles in the same span. I have all references if needed. I brought my 2017 camaro ZL1 (a track car and the highest performance camaro that they make that retails for over 70k) to them TWO WEEKS AGO TODAY. The clutch went out and i explained what happened with it. They didn’t even pull it apart and told me it was bad and abused and not warrantied,but then also told me they didn’t have a price for a repair because they haven’t “pulled it apart yet”. I then leave my car because they were going to see what they could do because I’m a “loyal customer”. I DIDN’T RECEIVE ONE CALL from the service advisor kitty in TWO WEEKS. I had to call almost daily for updates on my own. I even called with no call backs on 4 occasions. I got the excuse that people were on vacation and no one could help me. I also was not offered a courtesy or rental car whatsoever so i have not had a car in 2 weeks and needed APPROVAL to get a shuttle home. I explained the Dyer need for my vehicle as I’m a single dad of a 15 month old daughter and i have to pick her up and want to be with her for the holidays. That didn’t matter whatsoever to anyone at this place. I guess i can take a votran to work and to see my daughter while owning one of GM’S top vehicles that sits in a showroom? So after two weeks i call and conveniently she tells me yea i just talked to him you were denied. So basically had to take two weeks out of my life to be told to piss off. I run a very large pest control company and have a retention rate of 98% and have been in the customer service industry for 16 years straight. It is blasphemy to tell a customer we can’t help you for two weeks, NO ONE IN THE ENTIRE COMPANY can help you because of the holidays??!! The review also said abuse and the vehicle had burnt rubber under it and new tires. Well the vehicle has 10,500 miles and the F1 Goodyear tires wear out, the fronts were even going bald, you can call discount tire and ask them to see the tires. They go bad around 10k miles. I bought this vehicle FOUR MONTHS AGO and have put 5k miles on it!! There isn’t any chance the previous owner abused it??!! Burnt rubber just magically disappears? My car is in showroom condition, but i do not detail the underside of the vehicle, do you NSB CHEVY? This is the worst i have ever been treated and i will never in my life return to this place or GM. 3,200 repair on this vehicle they wanted as well LOL!! 2017 ZL1!! Finally i will include the ONLY assistance i ever received from this location was not the service advisor, not management, but my sales consultant Mario Cervi. He is the only one to answer the phone, check on updates and try to help me out in ANY MANNER. This location doesn’t deserve a loyal, caring person like Mario. He is the definition of customer service. So thank you for being the only one to care. I WILL NEVER RETURN AND SUGGEST YOU GO ELSEWHERE BECAUSE I AM!!! Regards, Charles Harned

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Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kitty, any upper management
December 12, 2017

"Went today sat in service area in my truck from 1114 to 112."

- Truck guy John

I came to get an oil change service waited from 1114 am to 1125 no help so i left angry usually there right on it so im really disappointed today 12 12 tuesday. Just so you guys know

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Customer Service
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Overall Experience
Recommend Dealer
No
Employees Worked With
I didnt get any help today so dont know a name
January 08, 2017

"Continued Excellence"

- Cj1

We recently rated dealership,sales,and finance. We had the opportunity to meet and work with Jerry Sprague, Service Department. There was a problem with The Check Engine light coming on. Jerry found the problem immediately but discovered an issue that required a part replacement. He arranged a car rental and had our car ready the next day at the time he had indicated the job would be completed. Jerry is very professional and knowledgeable. He listens and provides a comfortable atmosphere to ask questions. His confidence and ability to interact with his customers is a wonderful asset. We are grateful to have had the opportunity to work with him

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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Sprague
Jan 10, 2017 -

New Smyrna Chevrolet responded

We thank you for taking the time to write such a great review and our service department has been updated in all areas to improve customer service over all. We want only the best customer service for our customers and thank you for allowing us to service your vehicle here at New Smyrna Beach Chevrolet.

February 11, 2016

"Loyal Customer for 16 years!"

- Barb Robinson

My husband is a General Motors Retiree & we bought our first brand new car from NSB Chevrolet in 2000. We brought in my 2008 Chevy Cobalt for service & when I saw the 2016 Chevy Trax LS I decide to do a trade in. Bill in the Service Dept. introduced us to Salesman Damian Hall. We found everyone to be extremely helpful & knowledgable. I had considered buying an SUV but was used to driving a compact car. This car fits my needs perfectly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Damian Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andre' Narcisse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 29, 2016

"Service"

- sparky

our service advisor ( Pete Engasser} did an excellent job of explaining and making sure that the service needed was completed in a timely manner. The entire service department was very efficient.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pet Engasser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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