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Newberg Ford - Service Center

5.0

2 Lifetime Service Reviews

3900 Portland Road, Newberg, Oregon 97132

2 Reviews of Newberg Ford - Service Center

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August 07, 2017

"Great Service"

- Al15170

Rear air suspension collapsed. They looked at the car quickly and advised as to the cost of repairs on the same day. Took a day to get replacement parts and a day to fix. Service was excellent and very pleasant service personnel to communicate with.

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Yes
Employees Worked With
Al Baker
June 30, 2015

"Worst Customer Service Ever!!"

- banshee06

Worst Service Department Ever!! I have been taking my car here for about two years. The service Manager Mike Jones is the Worst person ever! I take my car in for Repairs and their Head Mechanic Jim keeps screwing things up on my car and then they say its not their fault. I filed a complaint against them and then they cough up a settlement. So I give them another chance and they do the same thing again and again. They never admit fault or say they are sorry. They don't care about Customer Service they are rude or totally ignore me when I come in. I only go there because they are in the Town I live in. But I will never go there again. Their Mechanics are incompetent and their Service Manage only sticks up for their Impcompetence and is scared to say anything to discipline them. I am surprised this operation stays in business. They have cost me thousands in repairs after they supposedly have done the work. BEAWARE and STAY AWAY!!

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Recommend Dealer
No
Employees Worked With
Mike Jones
1
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