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Niello Volkswagen - Service Center

Sacramento, CA

4.8
347 Reviews

347 Reviews of Niello Volkswagen - Service Center

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April 19, 2024

It was a great experience. The staff is as always very friendly and responsive and job well done! More

by BRENDANJIN
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 19, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 18, 2024

The entire experience was smooth and efficient. Jason was a solid customer service rep and my service was completed two hours earlier than expected. More

by KSTAND8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 18, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 18, 2024

I was very satisfied with the entire service experience, from start to finish. I will be back. More

by KVANROOYAN
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 17, 2024

Great service ! ! Highly recommended !! Ron is very knowledgeable and tried what he can to help me with all I needed. He is one of the best service guys I met in all More

by HTLIU_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ron and our team and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 17, 2024

Just had my 2016 Touareg TDI Lux in for a 60K mile service, smog check and new front wiper blades. Brent Cooper was my advisor and he was friendly and knowledgeable. Just like all the other times I' More

by wke1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Brent had the opportunity to work with you and thrilled that you found your experience with us here at Niello Volkswagen to be positive. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 16, 2024

This was one of the best car purchasing experiences we have ever gone through. Thank you Stephen More

by MCGOWANFAMILY03
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Niello Volkswagen responded

Congratulations on your new purchase! We're thrilled to hear that you found your experience with Stephen to be a positive one. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 15, 2024

Great Customer Service. Daijah at Niello VW provided my wife with free use of brand new VW while they fixed our vehicle on a re-call and leakage which they said was covered More

by GRISLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Daijah and our team here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 15, 2024

The service consultant he is great! . Satisfied with the service. Will continue to go to VW dealership. More

by antoniettastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mackenzie
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Apr 15, 2024 -

Niello Volkswagen responded

Thanks, Antonietta, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 15, 2024

Great service and very professional. Not pushy but informative. Thank you for the great service! More

by ARISTONNETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janea
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Apr 15, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
April 15, 2024

Great customer service would recommend to anyone. Everything was explained by detail. All maintenance done on time. More

by THEO79SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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