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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
447 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 448 reviews

April 24, 2024

Excellent customer service from Amy Ott, she clearly communicated the process and timeline for servicing my XC-60. Thank you! More

by RPAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2024

Service Dept. was very professional and accomadating. I had high expectations after dealing with Niello BMW for years. Niello Volvo stepped up and met the expectat More

by johnshook55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 22, 2024

Best car buying experience ever because of Jessica! She took her time with me and made sure I understood everything. I didn't feel rushed or pressured. I felt she cared about me more than just anothe More

by VICKY.KIDMAN.L03E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Vicky, please do not hesitate to let us know. We are always happy to help! TJ Upton General Manager tupton@niello.com (916) 245-2231

Helpful
April 20, 2024

Great service in the least amount of down time. Amy always takes good care of my vehicle, she is very knowledgeable! More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Amy here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 20, 2024

Communication was non existent. Couldn’t get timely follow ups or repairs done within reasonable time frame. I fully believe my car was forgotten. Service advisor Edgar, more often More

by CHELLEW.CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar
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April 19, 2024

My experience was amazing. Edgar made sure that all of my concerns were taken care of with my XC-60 and kept me well informed on its progress through the timeline. Also, afte More

by michaeltfolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
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Apr 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Michael, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 19, 2024

Excellent service. Best experience we have had in purchasing a new Volvo. Our Salesperson, Jessica, went the extra mile to accommodate our needs to make the dream com More

by LOUBELLE
Recommend Dealer
Yes
Employees Worked With
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 19, 2024

Great service, communications, even if it’s last minute request she got me in asap and highly recommended! Thank you Amy! More

by povsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Amy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 18, 2024

My salesperson was Brian Machado and I can't say enough about how pleasant the experience was! More

by BRIAN.CASSIDY
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brian delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
April 18, 2024

The service received is normally quite good. However, during the most recent servicing, technicians failed to reset the TPMS. More

by PHILKALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, Phil, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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