So I purchased a new 2017 Silverado Z71 LT with a 6speed trans. My sales experience was a little better than average. Jonah was courteous and I felt I got a decent deal on my truck. However that was the day the good ended and the nightmare began.
My new truck began having transmission issues from the get go. Extremely hard down shifts from 3rd-2nd and 2nd-1st as well as erratic shifting in general. I took my truck in and went on a ride with a shop foreman. He agreed there was something going on with my tranny. I left my vehicle and picked it up to be told it was fixed and the issue was resolved by them opening it up and freeing up a stuck valve. I didn't even make it home before the issue started again.
I took my truck back in to get worked on again, this time they tried to fix it by updating the software in the computer that controls the transmission. They reset my computer and downloaded a new bulletin GM released. I was told to drive it for a while and that my truck needed to learn my driving habits. I put several hundred miles on my truck and things only got worse, much worse. The harsh shifting didn't get worse but the frequency did.
I took my vehicle to get a second opinion at Gordon Chevrolet and rode around with the manager of the service department. I was able to replicate the issue I was having almost immediately. He stated that it's definitely not normal but that I should give it another 200-300 miles to see if it straightened itself out and if it didn't that I needed to take my truck back to Nimnicht for repairs as this wasn't normal.
I put another couple hundred miles on it and nothing changed. So I went back to Nimnicht for the third time and dropped off my truck, when I went to pick it up I was told they couldn't replicate the problem. I asked the shop tech to take a ride with me, I was able to replicate the problem with in 10-15 miles. When we got back to the shop he had the audacity to tell me it was just normal driving characteristics of the Silverado's.
ARE YOU KIDDING ME!!!! if that was the case why did you agree there was an issue the first two visits, why did you pull my entire tranny off my truck to attempt to fix it. Upload a new bulletin for shifting issues now all of a sudden it's normal driving characteristics!!! Really?!!
So I asked to drive another Silverado same year, same tranny, same engine and even the same color! I drove the truck and it had none of the issues I experience in my vehicle. I wanted to be sure so I took the entire day off work and went to three different dealerships and I drove three more trucks identical to mine all of them shifted perfectly. I must of drove 80-100 miles in total just to be sure and none of them drove like mine!!!
The last truck I drove was at Gordon Chevrolet and after I parked it I went back to their service department and again I spoke with the head of the service department in great length about all of this. He told me that what my truck is doing is absolutely not the normal characteristics of a Silverado. When I was there I met a young lady in the service, in her uniform and almost in tears. Also being in the Navy I asked her what was going on and if she was ok.
She shared with me that she was having serious alignment issues with her Silverado and that she'd taken it in to Nimnicht three times and on the third visit she was told the same thing I was, that nothing was wrong with her truck.
We exchanged numbers and I called to check on her this evening and she told me that Gordon identified the alignment issue almost immediately. NIMNICHT WHAT IS GOING ON AT YOUR DEALERSHIP! IS YOUR SERVICE DEPARTMENT JUST THAT HORRIBLE OR ARE YOU BEING DECEITFUL WITH YOUR CUSTOMERS??!
I have gone to my Jag department, spoke with an attorney at the Florida state Attorney Generals Office and filed a complaint with the BBB Auto Line. You're sadly mistaken if you think this guy is going to lay down and roll over. I paid 50,000 dollars for a new truck from your dealership, all I wanted was for you to fix my truck! Is that really to much to ask!?
I'd strongly encourage anyone who is reading this and is considering going there to buy a truck or get it serviced there to think long and hard about what I just shared with you. Go to Gordon they're honest and more importantly they care about their customers.
If Nimnicht doesn't make this right I have every intention of taking some of my paid vacation heading up to Nimnicht with a big sign and hanging out on the public sidewalk at their entrance and ensuring I stop as many people from making the same mistake I made. TRY ME!
FYI YOUR DEALERSHIP HAS A GRADE OF “F” with the BBB AND AN AVERAGE OF 1 1/2 STARS WITH YELP. MR. NIMNICHT A GOOD BUSINESSMAN WOULD CARE ABOUT HIS CUSTOMERS AND STRAIGHTEN THIS OUT. BTW, take a look at Gordon Chevrolet reviews almost 4 Stars. I can't make this stuff up people...