Nissan of Lewisville

By far the rudest sales of any dealer I ever encountered. I wanted to be contact by email. Not being called 5 times a day by someone who I can not understand and demands me to come to the dealership and buy I wanted to be contact by email. Not being called 5 times a day by someone who I can not understand and demands me to come to the dealership and buy a car. Who does that? I'll come to buy a vehicle when I'm ready all I'm doing is getting information. And allowing such a bad sales person to harass someone it shouldn't be tolerated. Therefore I'm not doing any type of business with Nissan of Lewisville. To me it seems Clay cooley don't care about people. Fortunately there's other dealership who can help get my question answered in a professional manner. More

Dropped by there and thought we were going to buy 2 cars… 2.5 hours later we walked out with 0!! Dealership added $4,0000 to the price for DEFAULT add-one/extras. These options are NORMALLY OPTIONAL at other 2.5 hours later we walked out with 0!! Dealership added $4,0000 to the price for DEFAULT add-one/extras. These options are NORMALLY OPTIONAL at other places!! The sales rep said there was nothing they could do. Yes there is, they could have been transparent upfront and not waste my time. Additionally, we were eventually told that we could not use our own financing and STILL get the ‘favorable’ deal they were presenting. If we used our financing, the numbers went UP! all of a sudden. Disappointing!! More

I purchased a car here a little over a year ago. Things went like a typical vehicle purchase. Everyone super nice till the survey is filled out. The service department was alway great. Lucky I onl Things went like a typical vehicle purchase. Everyone super nice till the survey is filled out. The service department was alway great. Lucky I only had to go a couple of times. Now the car is paid off. One of the “add-on” purchases was GAP. Once paid off the bank informed me that I was owed the balance of that. The bank credits the dealer and the dealership sends me the check. I called around, seems pretty standard. Couple weeks later I call Nissan Lewisville and inquire about my money. Transfer to finance. Makes since. But no one picks up and mailbox is full. Ok. Odd mid day during the week but whatever. I call couple days later, same thing. Call right back and explain again to the receptionist and ask not to be transferred. She makes a note and I actually get a call back from someone claiming to be the GM or assistant GM, one of those. He says he will look into it and call me back. As it was a Friday it may not be till Monday or Tuesday when he gets a answer. Fair enough. That was over a week ago. I have called couple more times since then and nothing. We go through cars a lot and deal all over Frisco, prosper and Lewisville but we will never go back to this location again if this is the way they treat customers after the purchase. How you expect repeat business? More

Absolute pleasure to work with Brendan and Matt. Real Family guys, ready to help. Always made me seem like the priority. Great follow up. Real Family guys, ready to help. Always made me seem like the priority. Great follow up. More

Absolute xxxx for the past three and a half months! My husband purchased a new truck on August 2, 2022, and used my leased vehicle as a trade in. The problems started when my car was never paid off, My husband purchased a new truck on August 2, 2022, and used my leased vehicle as a trade in. The problems started when my car was never paid off, and unbeknownst to me, I received (and I’m still receiving) daily phone calls regarding missed payments. Multiple phone calls and visits to Lewisville Nissan dealership to speak to Rafe, the finance manager, and Greg and Shane, GM, and my car is still NOT paid off! In essence, Nissan of Lewisville, has stolen my car! On November 19, I had had enough. I called Rafe and told him I would be down in person within the hour. I requested a check be made out to me in its entirety, and I would take care of paying off my car. Rafe agreed and told me they were “cutting a check”. I show up, only to be told by Greg that they can’t give me the check as Shane is on vacation and there’s nobody there to sign. I have every text conversation with Rafe assuring me back in September, again in October, and now November that this was being taken care of. We have been MORE than patient with this entire ordeal. It’s exhausting to be blatantly lied to over the course of almost four months with no resolve. More

I couldn’t have asked for a better experience! Spencer was so kind and helpful through the whole car buying process. I was there with my toddler and he was so patient with here which I greatly app Spencer was so kind and helpful through the whole car buying process. I was there with my toddler and he was so patient with here which I greatly appreciate! He genuinely wanted to help our family find a car and a great deal! He even went above and beyond after the purchase by sending us cookies as a thank you. We will be purchasing our next vehicle with him when the time comes! More

Second time getting a car here without disappointment all staff freandly and find a way to help you buy the car you want. staff freandly and find a way to help you buy the car you want. More

Spencer is THE representative at Lewisville Nissan that you MUST to reach out first, and keep it as you main contact forever. He is knowledgeable about all models, differences and so on, he hear your needs you MUST to reach out first, and keep it as you main contact forever. He is knowledgeable about all models, differences and so on, he hear your needs and make possible your arrangements that you need. 100% recommended to work with him! More