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Nissan of Elk Grove - Service Center

4.7

377 Lifetime Service Reviews

8590 Laguna Grove Drive, Elk Grove, California 95757

377 Reviews of Nissan of Elk Grove - Service Center

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January 18, 2019

"John Brooks Saved Me"

- GregESmith

A thank you to "John Brooks" at Nissan of Elk Grove is definitely in order! A while ago I pulled up to my apartment rental office to quickly conduct some business. Technically it is a tow away zone, but everyone pulls up to the office, to run in and out of there. So I parked my 2010 Pathfinder on the curb just outside the office. When I got back in to my car, I could not get my shifter to get out of park! It was after 5pm, the office was closing and I was in a tow away zone! I panicked. Plus I was scared Nissan wouldnt answer the phone after 5pm like most businesses do. Being that I had no other option, I called Nissan and spoke to John Brooks. I explained to him my predicament and he put me at ease. He explained the procedure for getting my make and model out of gear and I was able to exit out of the tow away zone. I also found out that there are people who stay there hours later and man the phone. If it had not been for John, my vehicle would have been towed. And then I still would of had to fix my vehicle! I was greatly stressed, until John Brooks saved the day. Soon after that, I got the shifter fixed for free. That was because of my bumper to bumper warranty sold to me by Tommy Davis at Nissan Elk Grove, but thats another great story. I am very greatful to John Brooks for his timely, helpful, customer assistance, that got me out of a bad situation. Thank you very much John! The employees at Nissan have a pleasant reputation of excellence.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tommy Davis
Jan 18, 2019 -

Nissan of Elk Grove responded

GregESmith, Thank you so much for taking time to share your experience with us. We know life throws us through the loop occasionally, but we are so glad we could be there to assist you in all your Nissan needs. We truly appreciate you and look forward to continuing our friendship for many years to come. Until next time, happy motoring!

January 17, 2019

"Part for 1979 280ZX"

- Dwaynehuie

My name is Joanne Hughes I own a 1979 280ZX. The person that's been helping me is Mr. Eddie Romas. I am writing this review because, I have being dealing with him for a long time. At one time I had a QX4, Infinity and he great when he was in that department too. Now that I am driving my 280ZX again and I brought my car in for service and other things. He as been an excellent manager in handling my problems and parts issue. as you know getting parts for my car can be a challenge. When he discovered a part was missing to do that repairs for my AC unit, he informed me , then he took the time to do a search and found the part that is need. I appreciate the fact that he took the time to help solve my problem. This is what I call great Customer Service. I will continue to bring my car into your dealer for service and have him help. I have bee coming to our dealership for service for a very long time and I will continue to do that. I would like to buy another Infinity and I will bring my car in for services to your dealership, Again, thank you for the great service that Eddie Ramos gave me.

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Recommend Dealer
Yes
Employees Worked With
Jan 18, 2019 -

Nissan of Elk Grove responded

Dwaynehuie, Thank you for the wonderful review. We are so happy that Eddie was there to provide you excellent customer service. We look forward to seeing you again and hope we can continue to provide you awesome service for many years to come. Until next time, happy motoring!

January 09, 2019

"Thank you Sir Larry Burns🤗"

- Asian girl:)

Mr. Larry Burns really help me a lot for my purchase of my spare key and he was really nice and awsome. I will give him a two 👍🏻👍🏻 For helping me a lot😊 and for working great to.

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Recommend Dealer
Yes
Employees Worked With
Larry burns
Jan 10, 2019 -

Nissan of Elk Grove responded

Thank you so much for the great review. We are so happy to hear Larry could be there to ensure you were able to get your spare key. We hope we can continue to assist you with all your Nissan needs for many years to come. Until next time, happy motoring!

December 29, 2018

"Amazing"

- Selenia Soriano

Every time I come here they give me a great service! Specially Christian Cruz!! That’s why my next car I will come back to do business with you guys!

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Recommend Dealer
Yes
Employees Worked With
Christian Cruz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 31, 2018 -

Nissan of Elk Grove responded

Selenia Soriano, Thank you for the amazing review. We are so happy we can continue to provide you excellent customer service. We look forward to seeing you again, but until then, happy motoring!

December 26, 2018

"They do not honor their warranties"

- Eddie

Don’t buy any Nissan vehicle! I bought a car last year and the Transmission Is has gone bad. They tell you it has a 100,000 mile guarantee.. but they are not honoring that and refuse to fix my car. I went online and found out that there are more people out there that have sued them because they refuse to fix them. BEWARE !!! 0 rating because there are no negative Stars!

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Recommend Dealer
No
Employees Worked With
Dec 27, 2018 -

Nissan of Elk Grove responded

Eddie, We are unable to locate your customer record as we believe it doesn't match with the above user name. We stand behind our Limited Powertrain Warranty and assure you we're here to help how we can. Please give our Service Director, Brian Keegan a call directly at your earliest convenience. I assure you we would never refuse to fix a vehicle if it can be fixed. We will always do anything within our power to help. Please give Brian a call at 916-405-5159.

December 17, 2018

"Bought a new Rogue SL last May; Nothing but Problems"

- Unhappy

Bought a 2018 Nissan Rogue SL, May 2018.. Couldn't have been a month and for no reason vehicle made emergency stop, in middle of busy road.... Collusion, and other light on dash lit up.... Called Nissan Elk Grove and talked to Rick Rouso, he said drive it home and bring it back Monday or drive it to dealer… Told him didn't feel safe driving but he said he would not send out tow truck. (So much for free towing service within 25 miles). Bought vehicle back and Mr. Rouso drove it and it happened again... After 6 months, I am guessing the vehicle has been in shop a month plus...This electronic problem (SAFETY ISSUE) has been on going... Brought my Rogue back a few days ago (on recommendations of Nissan Consumer Affairs), A specialist looked at vehicle and said they could not duplicate problem, but they replaced a senor anyway (Strange? replace a part that isn't broken?) Navigation has been a problem too... (Freeze up) or displays inaccurate information. (Speed limit) Told Nissan Elk Grove about this and they said "We updated it, but speed limits can't be updated"? I have a 5 year old garmin that displays correct information... Why get a $800,00 built in Navigation that is inaccurate, when you can buy a garmin for under a 100 bucks that works better... The electronic issue is on going. Also, my Rogue has clocked up nearly 1200 miles back in forth to dealer and hundreds the dealership drove it while they had it. I don't recomment Nissan vehicle or Elk Grove Nissan; Problem on-going....

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Recommend Dealer
No
Employees Worked With
John Brooks
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Ramos
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Driebe
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 18, 2018 -

Nissan of Elk Grove responded

Mr. Booth, This is Rob Martinez, Director of Operations here at Nissan of Elk Grove. We spoke earlier today and I again wanted to apologize for the mechanical issues your Nissan is experiencing. I assure you we have and continue to do everything we can to assist how we can. We truly value you and your business and want you to know we are here for you. You have my direct line if I can be of any further assistance.

December 12, 2018

"Tommy Davis is Awesome!"

- GregESmith

I wanted to give special recognition to Tommy Davis. Tommy sold me my extended warranty for my 2010 Nissan Pathfinder. He is extremely easy to talk to, knowledgeable and very helpful. After buying my car out right with cash, and getting extra maintenance coverage, i thought i had a full bumper to bumper warranty. That was my mistake. I didnt. It was Tommy that helped me identify that. He told me that i had a partial warranty and with a liitle more investment that i could have a full bumper to bumper. Thats what i originally wanted. Money was obviously tight for me after purchase of my vehicle. I was not really receptive to shelling out more money for coverage that i may or may not need. But then Tommy said something to me that, i'll never forget. He said, "Alot of things CAN go wrong with your car, over time." And because of his advice, i went 100% all the way and protected my investment, with a full bumper to bumper warranty. Best advice i could have been given. Although i bought my car with cash, i am actually low income. So medium or catastrophic car trouble can be a hardship to me. So the smart move was to do what he helpfully sugested. And i felt it came from his heart and it didnt feel pushy or money motivated. He was looking out for me. And boy it has been paying off! The bumper to bumper may end up paying for itself. I was encouraged to make a good decision for my future financial security. I am very much thankful to Tommy and all the staff at Nissan of Elk Grove. It is the best dealership and they treat you like family.

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Recommend Dealer
Yes
Employees Worked With
Tommy Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Elena Flores. She is excellent at her job!
Dec 14, 2018 -

Nissan of Elk Grove responded

GregESmith, Thank you so much for taking time to share your experience with us. We are so glad Tommy was there to assist you with all your Nissan needs. Please, if you have any other questions or concerns, give us a call. Until next time, happy motoring!

December 01, 2018

"Service "

- Path to mom

Larry was extremely professional and courteous. He informed me of a payment plan I could use to purchase new tires. He informed me of the progress on my vehicle. He is an asset to the Elk Grove dealership. Thank you Larry.

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Recommend Dealer
Yes
Employees Worked With
Larry Burns
Dec 03, 2018 -

Nissan of Elk Grove responded

Path to mom, Thank you for the kind review. We are so glad Larry could be there to ensure your servicing process went smooth and easy for you. We look forward to seeing you again soon, but until then, happy motoring!

November 16, 2018

"CARING FOLKS"

- Angg

first I would like to thank Larry in the Service Department for listening to my ranting about my vehicle, recently my vehicle was in an auto accident and to make the long story short I had a car problem that had scared my daughter when she was driving the vehicle home from school the vehicle was towed to this dealership and the indian service advisor helped with the situation immediately I thought it would take an additional day to find out what the problem was but I received a call two hours after dropping off the car and was given a quote to the amount to be charged if I wished for them to fix the issue. I picked up my vehicle on Saturday 11/10/18 in which Larry the service advisor listened to my problems and help with the issue he also helped with paperwork in regards with the insurance these two service advisors were very helpful and took a lot of the stress off. thanks again for all you do

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Recommend Dealer
Yes
Employees Worked With
Shalvin Deo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Larry
Nov 19, 2018 -

Nissan of Elk Grove responded

Angg, Thank you so much for taking time to share your experience with us. We are so glad we could be there for you to make the servicing process smoother and easier. We hope that we can continue to be of assistance for you and all your vehicular needs. If you have anymore questions, please feel free to give us a call!

November 14, 2018

"ELENA WAS AWESOME"

- rtxwong

I had a re-call on my Pathfinder for some part.. Elena went above and beyond right from the first minute. Thank you so much for the fast and smooth service!

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Recommend Dealer
Yes
Employees Worked With
Elena
Nov 15, 2018 -

Nissan of Elk Grove responded

rtxwong, Thank you so much for the awesome review. We are so glad Elina was there to provide excellent service and ensure your servicing process ran smooth and easy for you. We look forward to continuing to assist you with all you Nissan needs. Until next time, happy motoring!

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