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Nissan of Elk Grove - Service Center

4.8

368 Lifetime Service Reviews

8590 Laguna Grove Drive, Elk Grove, California 95757

368 Reviews of Nissan of Elk Grove - Service Center

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November 14, 2018

"ELENA WAS AWESOME"

- rtxwong

I had a re-call on my Pathfinder for some part.. Elena went above and beyond right from the first minute. Thank you so much for the fast and smooth service!

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Recommend Dealer
Yes
Employees Worked With
Elena
Nov 15, 2018 -

Nissan of Elk Grove responded

rtxwong, Thank you so much for the awesome review. We are so glad Elina was there to provide excellent service and ensure your servicing process ran smooth and easy for you. We look forward to continuing to assist you with all you Nissan needs. Until next time, happy motoring!

November 06, 2018

"Amazing Customer Service!"

- TiffanyLynne76

Excellent service provided by friendly and knowledgeable staff. From Shalvin Deo in the Service Department to the shuttle staff it was a great experience. Dealing with car malfunctions can be very stressful and the staff at Elk Grove Nissan gave me peace of mind.

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Recommend Dealer
Yes
Employees Worked With
Shalvin Deo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Nissan of Elk Grove responded

TiffanyLynne76, Wow, thank you so much for the awesome review. We are so happy to hear that we could make the servicing process smoother and easier for you. We look forward to seeing you again soon, but until next time, happy motoring!

October 13, 2018

"Customer service"

- Naseb101

To the General Mgr: Lane Walters at Nissan dealerships has an outstanding customer service. So far I have been coming to this particular dealer about the four times to do my service and by far never had a great customer like he has given me today! It easier for a customer to complain quickly but it is very difficult for a customer to compliment someone. I really want to compliment Lane for the service he provided to today!

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Recommend Dealer
Yes
Employees Worked With
Lane Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2018 -

Nissan of Elk Grove responded

Naseb101, Thank you so much for your awesome review. We truly are thankful for our staff and for you, our customer. We hope we can continue to provide excellent customer service for many years to come!

October 03, 2018

"Great service! "

- Taylorladines

Came in and Lane got me all checked me in. He was professional and knowledgeable and clarified all the questions I had. Definitely would recommend to friends and family!

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Recommend Dealer
Yes
Employees Worked With
Lane Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 04, 2018 -

Nissan of Elk Grove responded

Taylorladines, Thank you so much for the awesome review. We are so happy Lane there to provide excellent customer service. We look forward to seeing you again!

October 02, 2018

"Great customer service "

- Bunnie

Lane was very professional and knowledgeable with his experience at work and has great work ethics. Its vary rare to have good customer service with a professional attitude but with lane it was nothing but the best

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Recommend Dealer
Yes
Employees Worked With
Oct 03, 2018 -

Nissan of Elk Grove responded

Bunnie, Thank you so much for the awesome review. We are so glad Lane was there to provide excellent customer service. We hope we can continue to provide great customer service for you for many years to come!

September 22, 2018

"Bluetooth"

- Stephen

I loved my customer service today.I was first greeted by a lovely lady and I told her my issues she sent somebody immediately.And in return they were friendly and very professional. Loved them

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Recommend Dealer
Yes
Employees Worked With
Peter Phan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 24, 2018 -

Nissan of Elk Grove responded

Stephen, Thanks for the positive review. We are so glad we were able to to make your visit to our service drive as smooth as possible. We truly appreciate you and your business!

September 22, 2018

"I would like to give big thank you too john brooks!!"

- Cecilia13

He very amazing really takes pride in his job. Really cares about his customer. Very fast and efficient and it didn't cost me all my saving. I really appreciate everything keep up all the good work john your amazing. Nissan your very lucky to have such a great employee.because of him that's the only place i will bring my car too and tell all my family. I hope he gets recognize him for all his great work.thank you

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Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John brook
Sep 24, 2018 -

Nissan of Elk Grove responded

Cecilia, Thank you so much for taking time to share your experience with us. We are truly happy that John Brooks has been there for you to make your services here smooth and easy. We count ourselves very lucky every day for our amazing staff. We hope we can continue this awesome friendship for many years to come!

September 01, 2018

"Service excellent!!!!!"

- Quest

I’ve been coming to Nissan Elk Grove for oil change since i got my car . The service is excellent and the employee is very accommodating and friendly... what a nice way to start a day...

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lane Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Nissan of Elk Grove responded

What are great picture! We are so glad we were able to start your day off right. We always look forward to seeing you.

August 23, 2018

"Excellent Service "

- Cherry6451

Kori Hall is the sweetest and she is so knowledgeable! I would highly recommend her. When it comes time that I need a new car I'll be coming to her.

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Recommend Dealer
Yes
Employees Worked With
Kori Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 24, 2018 -

Nissan of Elk Grove responded

Thank you for taking time to leave us a review. We are happy that Kori was able to provide excellent customer service and hope we can continue our friendship with you for many years to come!

August 16, 2018

"OUTSTANDING"

- Greg

The service representative was OUTSTANDING. The issue with getting my FOB replaced through the insurance company was painful but the service representative was patient and went way above and beyond what I expected. My past experience versus now were totally different. I will be having my two Nissan serviced at EG Nissan because of this great customer service I received from Mr Ramos.

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Recommend Dealer
Yes
Employees Worked With
Eddie Ramos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Nissan of Elk Grove responded

Greg, Thank you so much for your 5-star rating. We are so glad Mr. Ramos was able to help provide excellent service. We look forward to seeing you soon, but until then enjoy your Nissans!

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