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Nissan of Lithia Springs - Service Center
Lithia Springs, GA
3,234 Reviews
3,234 Reviews of Nissan of Lithia Springs - Service Center
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April 08, 2021
I came in for a oil change and Fuel cleaning. Everything went well the wait time was less than I expected I give Nissan a 10/10 Team associates Fredrick Foster was excellent. went well the wait time was less than I expected I give Nissan a 10/10 Team associates Fredrick Foster was excellent. More
by SOYINKAMARCIA78
Verified CustomerEmployees Worked With
Fredrick Foster
April 08, 2021
My vehicle is shaking after my tire rotation. They are supposed to check that before even given me back my vehicle. My vehicle came back worse then when I dropped it off. supposed to check that before even given me back my vehicle. My vehicle came back worse then when I dropped it off. More
by Mismj
Employees Worked With
Ron Stone, Paul Phillips
April 08, 2021
Brennan was my service rep. He’s kind, professional and follows through quickly. I appreciate his service. Although I’m having an ongoing problem with my vehicle, his great customer service really helped. follows through quickly. I appreciate his service. Although I’m having an ongoing problem with my vehicle, his great customer service really helped. More
by Sherri Hudson
Employees Worked With
Brennon Nichols
April 07, 2021
Four hour wait for an oil change. I was also tricked into purchasing a service maintenance package that I did not want. Waiting on someone to call me back to issue a refund. purchasing a service maintenance package that I did not want. Waiting on someone to call me back to issue a refund. More
by SYDNIEHARRISLEE
Employees Worked With
Ron Stone, Paul Phillips
April 07, 2021
Fred is always great! Always very pleasant and makes me feel welcomed! I have Been coming here for about two years. He always has a smile and is always willing and able to answer questions that I have per feel welcomed! I have Been coming here for about two years. He always has a smile and is always willing and able to answer questions that I have pertaining to servicing my Nissan Murano. More
by Tymeka K.
Employees Worked With
Fred in Service dept
April 07, 2021
Over priced repair. Had another delearship do it for 1/3of the price.My car was returned to be dirty. I had to wait a week for you guys to tell me something that could have been diganosed in 10 min with 1/3of the price.My car was returned to be dirty. I had to wait a week for you guys to tell me something that could have been diganosed in 10 min with a code reader. More
by ANGELIA-PIERCE
Employees Worked With
Ron Stone, Paul Phillips
April 07, 2021
Bad customer service. Had my 2 cars service oil change and tire rotation took close to 3 hours. No updates. I have been bringing my cars here and customer service has gone down the tube. and tire rotation took close to 3 hours. No updates. I have been bringing my cars here and customer service has gone down the tube. More
by CUSTOMERDECLINED
Employees Worked With
curtis
April 07, 2021
Melady provided excellent customer service from beginning to end. I will definitely be back and she is the only person I want to work with. I arrived early early to my appointment and Melady was away from he to end. I will definitely be back and she is the only person I want to work with. I arrived early early to my appointment and Melady was away from her desk. I stood there for 10-15 minutes and not one of the other service providers acknowledged me. Many of the other service providers walked by me and around me. Not one of them greeted me or even said hello. I have worked in customer service for over 15 years and that is just unacceptable in the service industry. How can you want customers to come back over and over to support your business but we can’t get a simple hello. If is wasn’t for the excellent service that Melady provide I would not return to have my car serviced at the dealership. I hope that management will address this issue with their employees. More
by Derek
Employees Worked With
Melady
April 06, 2021
Took car in for oil change. I had an appointment. After waiting for 2 hours for the oil change, I was told that they hadn’t even pulled my car in yet. Asked for my keys back multiple times and was told tha waiting for 2 hours for the oil change, I was told that they hadn’t even pulled my car in yet. Asked for my keys back multiple times and was told that car wouldn’t start. Watched service play with battery and then said that my steering wheel sensor went out which is under the steering wheel. Paid $602 to have steering wheel sensor repaired. I googled this when I got home, found that this computer check could be cause by a fuse behind the battery. Now I know why they were messing with my battery and acting like my terminals was loose! My wife and I have been coming to this location for year with her car and mine. While waiting for my oil change I was looking at a car for my granddaughter. BUT AFTER BEING CHEATED, I WILL NEVER GIVE THE MY BUSINESS AGAIN! I hope the $602 was worth the loss of a faithful customer. The reviews I emailed after my service did not even mention the replacement of the sensor. I wish there was a zero rating on here. Plus half the employees were not wearing mask. Many of the ones that would wearing mask, had them on wrong. 4 1/2 for an oil change and being cheated! I didn’t speak to either of the people listed for service! More
by rlhigh
Employees Worked With
Ron Stone, Paul Phillips
